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Commercial use - Connection time out



  • Cutsman
    Cutsman Posts: 13 ✭✭

    Yeah their auto-filter nipped it because it thought I posted a TeamViewer ID.

    Try this instead: Permira-Backed TeamViewer CEO Favors Possible German Tech IPO

  • Hexatus
    Hexatus Posts: 1

    This has happened in the past, but TV was prompt about getting it resolved.  This time, I've not even recieved *any* notification that they've even recieved the form to have the "commercial" flag removed from my system/account.

    Is there anything that can be done to clear the false accusation of commercial use or, alternatively, any means of contacting TV (with regards to this issue) to see if they've even gotten the form into a queue of some kind?

    As of right now, I'm not even getting the 5 minute connection the application states I'll get.  It cuts the connection in a minute or two every time I've tried, making it wholly unusable.  And, yes, I've timed it.

  • Glassdub
    Glassdub Posts: 79 ✭✭

    They need to come clean.

  • bigo321
    bigo321 Posts: 1

    doing the same thing to me.  I use it to connect to my upstairs computer and downstairs.  also use it at work to connect to home computer to shop.  Now it's flagging me non stop.  Any fix to this??

  • tos9999
    tos9999 Posts: 9 ✭✭

    Update.  I uninstalled version 14 and installed version 13 and had the same problem. that I had with version 14, it times out with 2 minutes.

  • McIFI
    McIFI Posts: 2

    A few days. As you can see, the two computers are very, very, very apart =)Very distant computers...Very distant computers...OMG

  • My account is literally my PCs and they marked me as a business trial and I have no way to contact them... this is crazy...
  • Same, I don’t know how to get in contact as their phone hangs up and tells you to submit a ticket. Guess imma have to call sales to try to reach someone
  • tos9999
    tos9999 Posts: 9 ✭✭

    another update:  I can not start a TV session, however, I can log on to a TV another computer starts and it works fine.  So the problem is just with this computer starting a TV Session.

  • Go to to put in a ticket.
  • twystidceed
    twystidceed Posts: 2 ✭✭

    ive put 2 in.. now it says i am limited to 5 mins.. i get 28 seconds and then it times me out for 11 mins.. What the serious **bleep** is wrong with TV

  • Kylian01
    Kylian01 Posts: 31 ✭✭

    this does not work i have filled in a lot of forms over the course of 6 monts and the only 2 responses i got where basicly **bleep** you and pay

  • dc_billm
    dc_billm Posts: 1

    I am having the same issue today, but I think might have started yesterday. I am the tech support person for my friends and family, so I have 14 computers in my connections list. I am NOT using TeamViewer for commercial purposes.

  • stevep
    stevep Posts: 18 ✭✭

    I had the block removed last October, about 1 month after submitting one form for my main computer out of 4 using TV.

    BUT... ever since, each time I start TV, it pops up a nag screen basically telling me it doesn't trust that I'm only using it for personal use, and why don't I pony up. Then it allows me to use it without any restriction. It's not nice using software that tells me it suspects me of cheating every time I use it.

    And no, I don't use it commercially, just to save me running from room to room, and to give me access to home computers when I'm on vacation.

  • Cutsman
    Cutsman Posts: 13 ✭✭

    +++ for AD mentioned above. Faster connect than TV. Just swapped to it today. No ragrets.

  • A really good way of **bleep**ing off your users is by destroying their faith in your product. Super well done. Kudo's for your amazing work at losing 50% of your users due to a bug in the software, and your unwillingness to fix it in a timely manner. Whatever shall we do... Oh, I know, there are several






    Good luck finding a new product :) if you're smart... 


    Very Nice ... 

  • aaronwt
    aaronwt Posts: 5

    I am getting sick of this commercial use **bleep**.

    I have six of my PCs at home on TeamViewer. They are at home, all run Windows 10 Home or Pro, and connect to my router on FiOS. I have only used Teamviewer for personal use. Yet I keep getting this **bleep** about commercial use. Why the heck do they keep saying that when I have always used it for personal use. What **bleep** thinks I'm using it for commercial use?

  • aaronwt
    aaronwt Posts: 5

    Yeah - I also just switched to “third party product “.
    Very poor decision by Teamviewer to start this fake detecttion of commercial use.

    Thanks. I'll need to look at “third party product “. At this point almost anything would be better than TeamViewer. Since they have no clue how to properly identify commercial use.
    All my use has been personal use, from my personal PCs. Nothing they have in their FAQ about commercial use applies to me. Yet they keep erroneously saying I'm using Teamviewer commercially. Hopefully “third party product “ has people programming their software that actually know what they are doing.

  • JamesR14
    JamesR14 Posts: 5 ✭✭

    A friend of mine found this link, I just filled out the form so we will see if it works..

  • loginid
    loginid Posts: 1


    I've been using TeamViewer for years to check my personal emails when I'm on holidays and away from my desktop.

    But for whatever reason today my TeamViewer keeps disconnecting after a little bit and tells me that this session was sponsored by Then it won't let me connect again for a few minutes. I think that it thinks I am using it commercially?

    But I have a personal license already. I really don't know what to do?

    Can you please help?


    Thank you!

  • Secutanudu
    Secutanudu Posts: 2 ✭✭
    Same problem here...
  • Terrible rollout of this commercial use police state.  Too bad you did not see how **bleep** this would turn out for your personal use support base.  **Third Party Product** at [removed per Community Guidelines] is looking pretty good to me right now.

  • Posted here a few days ago saying I had been falsely accussed of commercial use. Have now switched to another solution and delted my TeamViewer account.

    I can't understand why people try to stick with them when it takes days or weeks to get your accounts reinstated. Life is too short - move on -:)

  • pv7721
    pv7721 Posts: 152 ✭✭
    There are plenty, forum rules prevents from explicitly name them, just use your favorite search engine, looking for Teamviewer plus alternative(s)
  • sornord
    sornord Posts: 16
    Tried to post this a moment ago and got an error, so am repeating...
    A lot of folks here are talking about *third party product * I just tried that one and two immediate negatives:  1.  Using a tablet to access a PC in another room in my house, which was my main TV use, there seems to be no way to set the PC to automatically accept the connection request from the tablet.  I have to go into the PC room and accept the connection, which defeats the purpose of having remote access.  2.  I have to move the PC's cursor on the tablet's screen, as if I were at the PC using the mouse.  I can't, on either input setting on the tablet side, directly click on the PC's windows and buttons from the tablet.  There doesn't seem to be any setting addressing this on the PC side at all.  Both these issues are deal breakers.  Won't be using the software mentioned above.