link icon
Ask The Community

Commercial use - Connection time out



  • With free version all you can do is submit a ticket. You can't call them. Good luck. I submitted a ticket and they finally replied and said it was reset. Guess what... they lied. First time I used it it did the exact same thing.
  • do you have multiple computers? Mine did that too but I found out I had to report each PCs ID. The one I reported is fine now. Just waiting on them to free the second PC ID i sent them.

  • I have two computers that use to contact the other. The only reason is one is windows and the other is a Mac. Sometimes I need to do things on the windows machine I can't do on the Mac. 


    I have put in the requestion twice and have not received any response as of yet. Hopefully I will hear something soon.


    I have been researching other options but it appears that TV will squash any conversation regarding alternatives. 

  • DanLester
    DanLester Posts: 31 ✭✭

    [removed per Community Guidelines

    I put in an unblock request to TV about a week ago, protesting the totally fabricated accusation of commercial use, and they say they try to serve those requests in a week. I'll give them a few more days, and then just give TV the heave-ho. Just isn't worth the frustration/exasperation anymore.

  • took them 10 days to fix my first ID.

  • Yeah. Still not fixed.


    The message when trying to log in says I have 5 minutes but reality is it's less than a minute. 

    So frustrating. 

  • I am hitting the same issue.

    I have been using the same account for years to access my own personal use on my own devices and now, I am getting blocked because they are detecting that it's a commercial use.

    And there is no one to discuss it with from Teamviewer support.

    Any assistance is highly appreciated.Thanks.

  • DanLester
    DanLester Posts: 31 ✭✭

    TeamViewer is a good product, and I enjoy using it, but the "commercial use detected" police make it unreliable. I need a reliable way to control remote computers for non-comercial applications. As a result, I will look forward to my restriction being removed, but I will not depend on it anymore.

  • DanLester
    DanLester Posts: 31 ✭✭

    Just FYI, *allegedly* the way to ask TeamViewer to reset your account is here

    This has been posted here many times, but is a little hard to find on the TV website.

  • Thanks Dan, I will process the request

  • I have the same problem here and I have no idea why it doing that. I'm using TeamViewer either to initialize a session to discuss some points with my team or to access their devices. I was doing these things with the older versions of TeamViewer but now I can't, even though we all have the latest version.
  • stevep
    stevep Posts: 18 ✭✭

    I was in a Viking museum in Iceland last week. One of the computerized displays had crashed, leaving a copy of TeamViewer on the screen. It was the free, non-commercial version!

    So much for the commercial use detection algorithm...,

  • There is a no reall method to the logic to detect commercial use. To me it's a **bleep** shoot just to get you to purchase their product. 


    I have two computers. One doesn't have a monitor so I use TV to login two or three times a week. This apparently flags as commercial. 

  • Hello,

    I'm seeing a message regarding commercial use and I'm being limited on how long I can stay remotely connected. I'm not sure how I've been flagged, what can I do?
  • Just recently I have been getting kicked off sessions with an alert saying that I am breaking the rules of the free version. Then not ablt to re-connect for about 20 minutes. The session is lasting for about 5 minutes. I have been using this free account to log into my Home PC for many years, this is the first time I am getting this. I am remoting from a Win 10 Laptop (WiFi) to a Win 7 Desktop (ETH)

    Any thoughts wuld be greatly appreciated...Capture.0.JPGCapture.1.JPGCapture.2.JPG

  • Done this many times now and still not blocked or any communication from TV. 



  • duderonomy
    duderonomy Posts: 14 ✭✭

    Monst sensible users (like me) that were legally compliant but still mistreated by the company are finding their way to other solutions by using search engines like duck duck go go or google to find alternatives to TeamViewer.

    TV's c-suite has made their priorities clear. Their actions to hamper freemium usage was ham-**bleep** and wrong. TeamViewer lost a lot of brand capital. The Internet hates TeamViewer, now. 

  • Team Viewer is denying me access to 1 of my pc stating it is used for Biz/Commercial use. 

    That is not accurate. I have logged into my work VPN before bc my work PC was down, but this is my personal PC and that is not something that will happen again anytime soon. 

  • DanLester
    DanLester Posts: 31 ✭✭

    C'mon folks. TeamViewer is generous in letting us use its services, but the commercial use police are out of control, and it is time to say goodbye.

  • I wonder what they screwed up/changed that so many free users are having this issue. 

  • That should be somewhat obvious. They do provide a great and realiable service, that costs money.


    But, this is a money grab on their part. I believe the purposing obviscate how the process works and don't really do a whole lot to fix the ones the flagged as commercial by mistake. 


    They have no loss in the game by initiating this process. You either pay or not use there service. You weren't paying in the first place so you aren't generating and revenue. You are just costing the money for the infrastructure they provide. This is why their response is what it is..... 


    Again, I will probably never recommend this product to anybody ever. 

  • DanLester
    DanLester Posts: 31 ✭✭

    There was a time when Teamviewer was pretty unique in functionality. That was the time when we adored them, and worried over unfounded accusations of commercial use. Those days are long gone.

  • I am trying to connect to my home PC from work and I am getting a commercial use notification. Is this normal? I am just trying to fix a problem with Plex so my kids can watch a video. My home PC runs Windows Professional (not a server) and is utilized as a family media server (I am not using it for anything paid). I used to do this before without any problem. Is this something that TeamViewer recently introduces? Or something that my employer did? Thanks.

  • There is no doubt something has changed. I have always used Teamviewer to work on my mom's computer for free. Now I have a 1 to 5 minute disconnect. Apparently, Teamviewer doesn't want to admit or advertise that their "Free for personal use software" is now 5 minutes of free software........

  • May I ask if you've received a response from TeamViewer yet after submitting the form?  I submitted one last week and haven't heard anything as of today.

  • Redshift48
    Redshift48 Posts: 4 ✭✭

    I too have recently received a notification from TV that my website was suspected of being commercial and I am locked out now.  This is not the case - it is a personal use website only, always has been.  I use TV to remotely maintain the website and make configuration adjustments as needed.  I filled out the support form documented above but have not heard back from them yet.  It has been about a week.  Should I submit another form?

  • Hi All, Sunday afternoon Teamviewer closed the connection I was making after 5 minutes, signaling a suspected commercial use. I have already opened the report to teamviewer, but now I realized that this is the third or fourth time it has happened to me in the last 2 years. As indicated in the ticket, I use Teamviewer only to assist friends and relatives. I have no commercial activity, I am an employee of an Italian olive oil producing company.
    Does the fact that I get stuck repeatedly can depend on a teamviewer installation problem? Thanks to those who will answer me


  • Redshift48
    Redshift48 Posts: 4 ✭✭

    Thanks for the kudo.  I am giving up.  I am tired of waiting.  TV decided my web site was commercial (dang, I had better check my bank account and see how much money I am making) and I have been ousted.  I have to have access to my observatory (non-commercial) and weather instruments (purely personal) so I need something now not whenever they get around to ruling on my case.  It is kind of funny.  Their message says I only get 5 minutes of use at a time but that translates to about 60 seconds.  And then they penalize me for 15 to 30 minutes before I can log back in. [removed per Community Guidelines] Goodbye TeamViewer.

  • What is the TV alternative? I need to find a replacement as well. I can’t use TV anymore for my personal use. I’m willing to pay too but not as much as TV is ridiculously asking for.
  • I"m close to doing the same.  I use TV to help my mother and father-in-law, both over 70 year old, when they have a computer issue or just need my help with something.  I use it primarily to access a computer at a small local history museum (non-profit) that is all volunteer run and funded solely by donations.  I'm the treasurer (non-paid, as I said, we're all volunteers) and having access to the computer at the museum is a must.  Not only due I handle the finances, I also use the museum software to send out newsletters, fundraising letter, manage our contacts and record artifact donations.  I've been without acces for a week and the museum is 150 miles away from me.  It's been a nightmare.  I too only get about 60 seconds per session and have to wait at least 10 minutes between sessions.  Literally can't do a thing.  I'm looking into alternatives as well.  Hoping not to have to pay but will if I have no choice.  I think TeamViewer is holding out hoping that we will pay them.  I won't simply because they sprung this on us and won't respond. Would like to know what software you chose!