Commercial use - Connection time out



  • kinn79
    kinn79 Posts: 0

    Hi, I use TeamViewer only for manage and control my personal desktop PC. I used first my company laptop and then my personal smartphone app and the software reported a commercial use and not personal use. From this point onward I can connect to my personal PC only for 1 minute before the disconnection. Why? I've always respected your policy. What's wrong?

    Thanks in advance.

  • JulioCT
    JulioCT Posts: 0

    I have the same problem. My session is disconnected after a minute.

    Any clue what should I do?

    Thank you.

  • Lealie
    Lealie Posts: 0

    Same here, i live in France. Maybe a general issue....

  • roberardi
    roberardi Posts: 0

    Same in Italy since few days. Unless TeamViewer will fix the issue, I will be obliged to move to Supremo, which is a raesonable alternative.

  • I have the same Probem

    i have the newest version and first time this probem.

    i start mine pc and at the first try to cocceect it is coming

  • GeoMmm
    GeoMmm Posts: 0

    Not sure why this is happening. I am getting the message immediately or after only a few seconds of connection.

    I am not getting "Commercial use suspected" message. I am using it for personal use.

    Another funny thing: It says "Connections to this partner blocked until <time+1 minute>

    But if I try after the specified time I immediately get the same message.

    What's the problem?



  • Flashman
    Flashman Posts: 0

    Hey, same thing! I wrote twice to support, but no response.

  • Mavick
    Mavick Posts: 1

    change your TV ID

  • gibi1970
    gibi1970 Posts: 0

    The same thing happens to me, and changing account doesn't work :-(

  • gibi1970
    gibi1970 Posts: 0

    Same issue. And it depends on the hardware. Only one of my three PCs is affected.

    Maybe some "black list"?

  • NelsonRibeiro
    NelsonRibeiro Posts: 1

    Hi, I use TeamViewer only for manage and control my personal desktop PC and also help my friends and familly.

    Yesterday I had to login in a different computer, since I was not at home and from that point onward I cannot connect from my personal computer to any computer of my list for more than 1 minute before I get disconnected. Why? I've always respected your policy. What's wrong?

    Thanks in advance.

  • gibi1970
    gibi1970 Posts: 0

    Found a workaround: using Chrome app.

  • Thiersee
    Thiersee Posts: 51 ✭✭


    If you started TV from your company-Laptop, then ithas been supposed you use TV commercially and your Teamviewer-ID has been marked as commercial.


    Of course it depends from the Hardware!

    Every PC has a unique Teamviewer-ID, it means only 1 of your PCs has been marked as commercial.

  • Lith
    Lith Posts: 16 ✭✭

    Its strange that they dont adress this in this thread tho, thats its same issue. Ive sent in the form yesterday, awaiting to try if it fixes it. Will post results.

  • Rickel14
    Rickel14 Posts: 1
    edited March 2021

    No connection with TeamViewer. It does disconnect after a minute! There are more folks who has the same problem! What is the solution?

  • PA5UL
    PA5UL Posts: 0

    Same here, get this seconds after I start the connection! Hope this glitch gets resolved asap!

  • TorbenE
    TorbenE Posts: 0

    Had exactly the same problem this morning, any resolution?

  • Callejo
    Callejo Posts: 0

    The same thing happens to me since yesterday, any solution?

  • Bkt
    Bkt Posts: 0

    Where can i get support with this problem?

    Never used tmv as a commercial use, ang got info about 5 min only.

    Im with You, with free option very very long.

    Why am i noticed as commercial user when i have never did it?

    What now?

  • buro06b
    buro06b Posts: 0

    same issue here

  • adri0477
    adri0477 Posts: 0

    My account got restricted because i connected to my home pc many times. Because of bad internet on the ferry i got disconnected and reconnected many times now my account is restricted. I can see that you can send a pdf you print sign scan and send to teamviewer, but i don't have access to a printer. Is it possible to sign it using my computer instead of printing and scanning it?

  • TvoF
    TvoF Posts: 1


    Since last week i'm getting this message after connecting to some one else:

    Connection blocked after timeout.

    your license limits the maximum duration of the session with a partner and immediate reconnection is blocked.

    Please try again later or upgrade your licence.


    I'm not using teamviewer a lot. Perhaps once of twice a week for a few minutes.


  • Hi Team,

    My user id has been flagged for commercial use. I use Team Viewer to assist my parents use their laptop.

    Please advise on how I can clear the commercial use tag.


    Vinoy Daniel

  • Floke
    Floke Posts: 3 ✭✭

    After logging in into my father's computer, the connection is cut within a minute and I get the information:

    The connection has been blocket due to timeout.

    Try later or update your license.

    This connection to your partner will be blocked until (time) .

    I ONLY use Team Viewer to help my father for personal use.

    Why does this show up and what can be done about it?

    BR Volker

  • marc_aurele76
    marc_aurele76 Posts: 1
    edited March 2021

    Hello, do I have to pay a license to help 3 or 4 friends with the free version of teamviewer?

    Then I suppose that it is not free anymore...

    Please tell me.



    If it's the case, I will find some other free solutions, you will lose a happy customer

  • Axia
    Axia Posts: 1

    I have been using the Teamviewer for personal purposes

  • CptShadows
    CptShadows Posts: 1

    Lately when trying to use teamviewer, whenever I connect with to my laptop with my desktop, it times out very quickly, like after 30-60 seconds. It just says on both ends that "session timed out, and will be closed".. If I try connecting straight away after, it locks me out and tells me to try after another minute, which doesn't work. Even if I wait 5 minutes I can't reconnect, what's happened?

  • RebecaLoMir
    RebecaLoMir Posts: 0

    @markad did you send the reset for stating the 2 TeamViewer IDs (yours and the device you want to connect to)?

    Because I sent the reset for but only stating my TeamViewer ID, and even though they did the reset I still have the same problem. So I thought maybe it was because I didn't also send the other device's TeamViewer ID.

    I just sent it some minutes ago, hope it works this time!

    But I wanted to ask if you also did it like me or not. Thanks!

  • Syrine
    Syrine Posts: 2 ✭✭

    I am using TeamViewer for personal reasons and for some days now, I can not using it with the error message that the limite time allowed is over. I delated the application and downloaded it again and nothing.

    I need help. Thank you.

  • nekkers
    nekkers Posts: 1
    edited March 2021

    me too