Commercial use - Connection time out

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Comments

  • petje
    petje Posts: 0

    I have a free account and using teamviewer for privat

    Teamviewer will connect to another computer, but the connection fails after a few seconds/minutes :

    This was a free session

    when i wanna re-connect ,i can't and get the message that my connection is blocked for a few minutes

  • clorinthe
    clorinthe Posts: 3

    Hi,

    I Guess this Maintenance


    TW-BUG-02.png

    is intended to fix the problem below (wrong reporting of Past Incidents)

    TW-BUG-03-No incident reported.png


  • Baltix
    Baltix Posts: 3

    Hello,

    Since 3 days I have exactly the same problem. If you will get answer from TeamViewer support, can you contact me too, please.

    Bests regards,

    Baltix

  • markad
    markad Posts: 3
    edited March 2021

    I sent the reset management form to TV and they got back to me this morning stating that they had reset my TeamViewer.

    Just checked it out and the problem has been fixed, for me anyway. Mind you, I also had the scheduled maintenance thingy, too.

    Thanks to the TeamViewer team...

  • ernestodo
    ernestodo Posts: 0

    it is happening to me aswell... it says it detected i am not a home user, and that i am a commercial user (which i am not). i will leave teamviewer if not replied soon by tech support.

  • ernestodo
    ernestodo Posts: 0

    it is happening to me aswell... it says it detected i am not a home user, and that i am a commercial user (which i am not). i will leave teamviewer if not replied soon by tech support.

  • Djef
    Djef Posts: 0

    same problem : 30 second to give help to my friend !

  • prosvet2
    prosvet2 Posts: 1

    Worked OK for several months, but now cuts session to after about 30 seconds!

    Screenshot 2021-03-06 171817.png


  • Marc_Huybrechts
    Marc_Huybrechts Posts: 0

    I have the same problem. I have a (Dutch) free version. I use it since years but as from this week I have the following problem. Always message "time-out van de teamviewer sessie" . I have version 15.15.5. After 2 minutes connection is lost. I removed the client and reinstalled it on both computers. But problem remains.

  • klosz007
    klosz007 Posts: 0

    As advised, I sent commercial reset form, they responded the next day (today) that they reset my account as free and now the timeout issue is gone.

    So the message about license/timeout is misleading probably, it means that your account was flagged as being used commerically. I wonder how they detected my account as used commerically if I have 5 computers on my account and I use TV to connect to one of them maybe once a month...

  • Sophin
    Sophin Posts: 0
    image.png


  • kinn79
    kinn79 Posts: 0

    Hi, I use TeamViewer only for manage and control my personal desktop PC. I used first my company laptop and then my personal smartphone app and the software reported a commercial use and not personal use. From this point onward I can connect to my personal PC only for 1 minute before the disconnection. Why? I've always respected your policy. What's wrong?

    Thanks in advance.

  • JulioCT
    JulioCT Posts: 0

    I have the same problem. My session is disconnected after a minute.


    Any clue what should I do?


    Thank you.

  • Lealie
    Lealie Posts: 0

    Same here, i live in France. Maybe a general issue....

  • roberardi
    roberardi Posts: 0

    Same in Italy since few days. Unless TeamViewer will fix the issue, I will be obliged to move to Supremo, which is a raesonable alternative.

  • SabineWien
    SabineWien Posts: 0

    I have the same Probem



    i have the newest version and first time this probem.

    i start mine pc and at the first try to cocceect it is coming

  • GeoMmm
    GeoMmm Posts: 0

    Not sure why this is happening. I am getting the message immediately or after only a few seconds of connection.

    I am not getting "Commercial use suspected" message. I am using it for personal use.

    Another funny thing: It says "Connections to this partner blocked until <time+1 minute>

    But if I try after the specified time I immediately get the same message.

    What's the problem?

    Thanks

    Geo

  • Flashman
    Flashman Posts: 0

    Hey, same thing! I wrote twice to support, but no response.

  • Mavick
    Mavick Posts: 1

    change your TV ID

  • gibi1970
    gibi1970 Posts: 0

    The same thing happens to me, and changing account doesn't work :-(

  • gibi1970
    gibi1970 Posts: 0

    Same issue. And it depends on the hardware. Only one of my three PCs is affected.

    Maybe some "black list"?

  • NelsonRibeiro
    NelsonRibeiro Posts: 1

    Hi, I use TeamViewer only for manage and control my personal desktop PC and also help my friends and familly.

    Yesterday I had to login in a different computer, since I was not at home and from that point onward I cannot connect from my personal computer to any computer of my list for more than 1 minute before I get disconnected. Why? I've always respected your policy. What's wrong?

    Thanks in advance.

  • gibi1970
    gibi1970 Posts: 0

    Found a workaround: using Chrome app.

  • Thiersee
    Thiersee Posts: 52

    @kinn79

    If you started TV from your company-Laptop, then ithas been supposed you use TV commercially and your Teamviewer-ID has been marked as commercial.

    @gibi1970

    Of course it depends from the Hardware!

    Every PC has a unique Teamviewer-ID, it means only 1 of your PCs has been marked as commercial.

  • Lith
    Lith Posts: 16
    https://community.teamviewer.com/English/discussion/comment/114538#Comment_114538

    Its strange that they dont adress this in this thread tho, thats its same issue. Ive sent in the form yesterday, awaiting to try if it fixes it. Will post results.

  • Rickel14
    Rickel14 Posts: 1
    edited March 2021

    No connection with TeamViewer. It does disconnect after a minute! There are more folks who has the same problem! What is the solution?

  • PA5UL
    PA5UL Posts: 0

    Same here, get this seconds after I start the connection! Hope this glitch gets resolved asap!

    2021-03-07 11.01.17.jpg


  • TorbenE
    TorbenE Posts: 0

    Had exactly the same problem this morning, any resolution?

  • Callejo
    Callejo Posts: 0

    The same thing happens to me since yesterday, any solution?

  • Bkt
    Bkt Posts: 0

    Where can i get support with this problem?

    Never used tmv as a commercial use, ang got info about 5 min only.

    Im with You, with free option very very long.

    Why am i noticed as commercial user when i have never did it?


    What now?

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