Commercial use - Connection time out

JeanK · 2017-06-02T06:49:25+00:00

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Hi all,

👉 Request your reset here 👈

Read my Blog article to find more information about Commercial usage and the link to request the reset of your TeamViewer usage:

👉Click here for reading the blog article👈

Further articles:

Why do I see 'Commercial use suspected' / 'Commercial use detected'

What is commercial use?

📌 Please be aware that this is NOT an issue that can be resolved in the community. Posting messages about commercial usage will not help to get the reset. For getting a reset you need to fill out the form.

📌 Please be informed that the Community team is merging all posts about this topic underneath this post. We are doing this to make sure that users finding the right information quickly when using the search function.

If you are using TeamViewer for your employment or in a business setting, please contact our sales department to find out how your company can benefit from using TeamViewer!

Thanks and best,

/JeanK

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Commercial usage

Comments

shaylaks

same problem.

they are doing everything so we will purchase license.

Csu

I've the same issue. I've got this message with an older version. Than I upgrade to the latest version (15.15.5) on both TV sides but nothing changed.

I'd like to get some help too... Thx.

Csu

I've the same issue. I've got this message with an older version. Than I upgrade to the latest version (15.15.5) on both TV sides but nothing changed.

I'd like to get some help too... Thx.

otalado

I am TeamViewer Free user. I run it on Win10 Pro x64 PC. I noticed yesterday that my remote sessions go into a timeout after about one minute, no matter what I do. The message says "Your TeamViewer session has timed out and will be closed". So it seems that I am not suspected of using TV commercially (I believe that message will explicitly say so in that case).

I went through TV settings and haven't found anything related to the session time out. So I uninstalled the TV, deleted all various folders left behind, and installed the TV again. The issue persisted. Before yesterday I last used TV roughly ten days to a fortnight ago without a glitch. So cause for the trouble could be the last version I installed yesterday (15.15.5), but I found nothing like that in the forum.

I'd like to get some advice on how to proceed with troubleshooting.

ArmandAanekre

You have to fill out and sign a form here:

https://www.teamviewer.com/en/reset-management/

Just explain your use scenario and you should be up and running again in a few days. Happened to me about a year ago. Happened again just now because I was stupid enough to try Teamviewer from my work laptop...

Xerboras

I have the same problem.

Gerald74

I followed the whole procedure to get my teamviewer ID reactivated and got a positive response at the end. But Teamviewer still doesnt work - it closes the connection after a few minutes and says its closed for a tim out now. what can I do to solve this problem?

Leo212

I'm using it on my PC for my personal use and recently it no longer allow me to remote control it for more than few seconds everytime.

On the mobile app I'm getting a message claiming that I'm using it for non-personal use (which is not true) and I should contact support.

But I can't contact support, I only have access to this forum and I'm not sure if anyone here can help me solving this.

I'm afraid I'll have to create a new account to get rid of this annoying bug.

samtfischer

I'm running 15.15.5 on Big Sur, and I'm trying to remote in with my iPhone while the lid is closed. It works for about 1 min, but then kicks me off. My laptop seems to constantly flip from being online and offline in the My Computers list. Does anyone have a workaround for this?

paulenigal

Hi,

My mother is almost blind.

We request for admitting her Android unit ID

and her PC unit

from(!) mine ID

Sincerelly

Erik

samtfischer

I’m having this issue too, but I’m not even getting an error message. The issue only happens when I’m accessing my MacBook Pro while the lid is closed. I think it’s a Mac related issue as I have the same problem using *Third party product*

william_mckiernan

I got a new Macbook Pro and am running Teamviewer 15.15.5. I am running Personal / Free to be able to connect to my machine I have at home and sometimes helping family & friends. I have no problem running Teamviewer on my iPad, Samsung S10+ or iPhone X but with the new Macbook Pro when I connect to say my machine at home after a minute or even less my session timesout. When I the try to reconnect I get message:

Connection blocked after timeout.

Your license linits the maximum session duration to a partner,

immediate reconnects are blocked. Please try later or upgrade you license.

What is causing this? I have added my Macbook Pro the list of devices that I use but do I need to do something else?

Regards

William

Betelgeuse

I don't think TV gives a **bleep** about this.

I am looking for alternatives now

Lunneborg

this is the 3rd day i have this same problem.

worked some times yesterday but now its the same problem.

Lunneborg

same for me today. again

had same problem 2 days ago and yesterday i could use it but not today.

i use it to logon to my gameserver that i have in my baisment and no keboard or monitor or mouse

Darkiger

I am trying to send TeamViewer the request of non commercial use, but it keeps on asking me to enter my ID. When I do it and click Generate PDF, nothing happens and my ID is AGAIN requested ... totally unable to generate the PDF

Arey

I can just connect the other computer for 30 seconds. What's the problem?

user1234

Have same issue i cant connect to my home server anymore and when i manage i get booted almost instantly

Verena73

I have the same problem!

decop

Hello !

the connection lasts 1 minute then ejection with message:

Connection blocked after expiration of response time.

Your license limits the maximum duration.

Reinstalling the program does not fix anything

thank you for your collaboration

Boti

i have the same issue, what is the solve

aihab

im a free user and i use TV to help friends and family sometime with their issues , recently i just get disconected after 1 minute with TV prompting me that its commercial use and that i reached my limit

Lith

https://community.teamviewer.com/English/discussion/comment/113815#Comment_113815

Yeah, seriously. These moderators are completely stupid. There is no logic, no thought.

0 Hopes of this company to solve this issue anytime soon with this method.

You can merge me to now. GL

Diablomania

Hello. There is some mistake about one of my PC. I'm not using it for commercial, but I got limits. Can you help me pls?

BenLomax

Same here...

andrewagrosser

I am encountering this issue as well.

It is proving impossible to provide support to my mother as a result.

TeamViewer - Please work on addressing the bug.

Efe

This thread will be merged as well lol

Lith

After a 25 February update of TeamViewer, Free Licence users will be logged out after about 30 seconds when connecting to any other computer. The user will get a message that says "Your TeamViewer session has timed out and will be closed". You will then be blocked from reconnecting for a couple of minutes.

If you try again after a while or restart client, you will once again get the same timeout and block.

This is obviously a bug and has been reported in several threads, but the forum moderators seems to ignore the problem and instead merge these threads with "commercial use thread".

The reason behind this "timeout" is NOT that users are flagged as commercial. This issue is NOT related to commercial use. Thats not the issue here and users dont get that message. We get a message about TIMEOUT, not about anything detected or any commercial suspicions.

Forum moderators, stop merging threads. You are just confusing people.

Some response from the dev team would be nice and a ETA of a fix?

Lith

https://community.teamviewer.com/English/discussion/comment/113809#Comment_113809

"According to an older post in a blog from Aug. 2018, the reason behind this is that users are flagged as commercial"

This is not the issue here and users dont get that message. We get a message about TIMEOUT, not about anything detected or any commercial suspicions. The forum staff merged 2 different threads for some reason which made this very confusing. This issue is NOT related to commercial use, its a bug introduced in the 25 feb update which makes the free users timeout.

t177aa

Same here, exactly 57 seconds. According to an older post in a blog from Aug. 2018, the reason behind this is that users are flagged as commercial. Don't know why - in my case, I am for sure not a commercial user., I only access from my own laptop my home PC when I am on the road. If TV can't change this, I am probably out - after several years being a happy user of TV.