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Commercial use - Connection time out



  • Neil1457
    Neil1457 Posts: 1 Newbie

    im getting the same and tv keeps saying im using it for business use when i only use it for gaming

  • ransomgray
    ransomgray Posts: 1

    Having same problem. I have tried to log in over the last two days, about 4 times in total, and each time it works for about 1 min and then I get a timed-out message. I don't see any message regarding suspected commercial use.

  • kbell152
    kbell152 Posts: 1

    Same; Timeout after less than 1 minute. Have been using Team Viewer for more than a year helping family and friends. Never been paid for helping. Personal use only. I assume strongly suspect that this is a software or hardware bug so I just wanted to say that It's happening to me too. Hope you can fix it soon.

  • DDay
    DDay Posts: 1 Newbie

    I receive a Reply on Facebook Messenger from TeamViewer support. Please note that you need to download the generated PDF, sign it, scan it, and send it back in. Yes I know there are ways to edit/sign's up to you. Go to

  • MC44
    MC44 Posts: 1 Newbie

    I am getting kicked out or logged out after a minute on TeamViewer and I am unable to access my computer remotely. Is there a reason why this is happening and how can I fix it?

  • Mwjenn
    Mwjenn Posts: 1

    Same thing is happing to me. I have asked and still have not received any response!

  • Roger322
    Roger322 Posts: 2 ✭✭
    edited April 2021

    (This problem has no mention of Commercial Usage detection, and my free License Team Viewer ID has had devices previously authorized/added by team viewer by way of me emailing a signed document indicating I use only for personal use.... Please do not merge my question using a commercial error post as a reason.)

    Team Viewer is disconnecting me from a device ID connection after about 1 Minute connected (previously authorized Device ID).... with the following response:

    I am using the free version for use to support my mother, Team viewer portable 15.13.6, signed in with my Team viewer email account ID.

    LOG Snip:

    [logs remove per Community Guidelines]

  • This is also happening to me...very frustrating

  • JantzenDay
    JantzenDay Posts: 1 Newbie

    Same is happening to me.

  • imgkc
    imgkc Posts: 6 ✭✭
    edited April 2021

    I have 2 personal PC's that I access. I normally access them from my work pc. The connection is from work to home, never the other direction. At first not problems. Now I get this message after about 1 minute. What gives? I'm not using my access for commercial purposes. Anyone else run into this? How did you correct it?


    @Esther Hi, I noticed a post you made to "order a reset" Is this matter related? Can you offer any assistance?

    Thank you

  • mWolpe
    mWolpe Posts: 1 Newbie

    Yeah I'm running into this too. I have no clue why, just using my personal computers.

  • Sean_D
    Sean_D Posts: 1 Newbie

    I was able to use TV 15 (just re-installed) because I kept getting time out messages and disconnections after only 1 minute of connecting to my remote laptop. I am still getting this error message. It shows Free license. I was able to use this with no problem up until about 2 days ago. I re-installed it on both laptops, yet am still getting kicked out after less than one minute.


  • OneGrumpyDude
    OneGrumpyDude Posts: 4 ✭✭

    Same here.

    I AM NOT using the product for commercial use. Just to support family members.

    I AM NOT getting any commercial use violation messages.

    Simply timing out. No changes or updates have been made.

    Tried uninstalling and reinstalling on both ends.

  • MartinPh
    MartinPh Posts: 1 Newbie

    OMG... same problem here.

    Im searching since 1.5 hours hwo to get support... but... theres is not at all!

    If you find something, let me know cause right now, teamviewer is totally useless for me.

  • OneGrumpyDude
    OneGrumpyDude Posts: 4 ✭✭

    This just started happening. I connect to one of my Partner PC's (a machine I set up for my father-in-law in AZ) and it times out after about a minute. I then get the immediate reconnect restriction message and am prevented from trying again for about a minute. Reconnects immediately time out.

    I get no messages regarding commercial use violation.

  • Keith_NM
    Keith_NM Posts: 2 Newbie

    Yes! Same problem. It started a couple of weeks ago. No matter what I do, I connect to someone and I get timed out in about 1 minute. I'd love to know what the issue is.

  • Keith_NM
    Keith_NM Posts: 2 Newbie

    Yes. I am experiencing the same problem. I get the immediate reconnect restriction as well. I sure hope this issue gets resolved as it is making TeamViewer impossible to use.

  • DGriffen
    DGriffen Posts: 1 Newbie

    Same problem here but only from the ipad to the desktop m desktop to desktop works fine.. however i suspect that it keeps saying that i am a business user when in fact i am a free user using my ipad to connect to 4 separate computers . If this keeps up i will be ditching team viewer for a competitor unfortunately. The other options are really quite poor

    all my Windows version are 10 home or pro . If you ask Microsoft to activate windows ... they will switch you to a non nagging inactivated enterprise licence which team viewer detects as a business user and kicks you off .

    so far TV is useless

  • JGM197
    JGM197 Posts: 1 Newbie

    It's amazing this program has gone so far down the drain.

    Same issue. Oh well, I've got Win10Pro on my machine so I'll just start using Remote Desktop to assist my Dad with his computer.

  • OneGrumpyDude
    OneGrumpyDude Posts: 4 ✭✭
    edited April 2021

    I've seen a bunch of other posts with the same thing. It has to be on the TeamViewer side I have tried reinstalling on both ends removing settings and deleting registry entries (accomplished on the remote end with another product).

    This really **bleep** as the Father-in-Law is going through a divorce and they are in the process of selling their property. I have been relying on this tool to support him with the attorneys and realtors. His technical ability is about a 2 of 10! Without my ability remotely help him with emails and document signing, he would be SOL.

    It would be nice if TeamViewer actually read these forums, but that doesn't seem to be the case.

  • kljhsdfsd
    kljhsdfsd Posts: 1 Newbie
    edited April 2021

    Same here. Kicks me out after about 15 seconds saying the connection timed out. It only happens with one of the machines I have attached to my account, but incidentally, it's the one I connect to most often. There is no message about trials or commercial use. This reeks of a licensing issue that Teamviewer is not being upfront about. Pretty disgusting, honestly...

  • Omega2
    Omega2 Posts: 2 Newbie
    edited April 2021

    what the **bleep** is going on? Mine is less than a minute. It's like 15 seconds. Then it BLOCKS me for 5+ minutes from reconnecting. This is hot garbage.

  • dcweather
    dcweather Posts: 10 ✭✭

    Keep getting unfair timeouts. Trying to follow reset procedure bu just stops at generate PDF? What is supposed to happen when you click on that button. Years of slight use perfectly, now nothing but problems.

  • Omega2
    Omega2 Posts: 2 Newbie
    edited April 2021

    What is this garbage? Out of nowhere I cant use this. No warning, no nothing.

    Download a PDF, sign the PDF, reupload. What the **bleep** is the point of this? There's such a thing as digital signatures, you know that right?

  • xinhao
    xinhao Posts: 1

    Hello, why is my account limited to 1 minute remote computer? I just check the information of my home computer from the company computer. Can you help me lift the ban.


  • rascoe
    rascoe Posts: 1 Newbie

    same problem here. started two days ago. trying to help my 89 year old father with his computer. teamviewer, please fix this asap

  • Ken_E
    Ken_E Posts: 0

    Over the last couple of days my teamviewer has been dropping the connection to my 90 year old dads computer after just a few seconds.

    After about 10 seconds it just says "Your teamviewer connection has timed out"

    I have reinstalled teamviewer on my desktop and my laptop and tried a test connection between them and I get the same result.

    I dont have a commercial use warning showing.

    I would be very grateful for some pointers.

    Thank you.

  • majestic100
    majestic100 Posts: 11 ✭✭

    Trust this is in the right catagory............

    I'm a Personal user of Teamviewer. I provide support to family and friends. I've had instances in the past of 'Commercial use Detected' but having completed and returned form, thought this issue had been resolved. Today friend called re printer issue and I asked him to fire up Teamviewer and I would connect and take a look. However, within 15 - 30sec of connecting (?) got 'Unable to connect' message window (see below) and obviously disconnected.

    No commercial use detected message so confused as to what has happened. Attempted to connect to my friend again and within, say 15 sec, was again disconnected but with the following message.............

    So, have been recognised as free for personal use but why am I being disconnected. Unable to help my friend other than give over the phone advice.

    Appreciate help to resolve.

    Thanks in anticipation

  • imgkc
    imgkc Posts: 6 ✭✭
    edited April 2021


    How is this commercial use? I'm accessing my personal pc's for personal use, I'm not accessing my work pc or any other work related device. There's no commercial use. Please explain.