Commercial use - Connection time out

JeanK · 2017-06-02T06:49:25+00:00

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Hi all,

👉 Request your reset here 👈

Read my Blog article to find more information about Commercial usage and the link to request the reset of your TeamViewer usage:

👉Click here for reading the blog article👈

Further articles:

Why do I see 'Commercial use suspected' / 'Commercial use detected'

What is commercial use?

📌 Please be aware that this is NOT an issue that can be resolved in the community. Posting messages about commercial usage will not help to get the reset. For getting a reset you need to fill out the form.

📌 Please be informed that the Community team is merging all posts about this topic underneath this post. We are doing this to make sure that users finding the right information quickly when using the search function.

If you are using TeamViewer for your employment or in a business setting, please contact our sales department to find out how your company can benefit from using TeamViewer!

Thanks and best,

/JeanK

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Commercial usage

Comments

TonyaG

@TonyaG wrote:
TeamViewer was unable to determine that I am using the TeamViewer app on my android phone personally. I don't understand why?!!! I only use it in my home with my android phone connected to my Personal Home Wifi network!!! Whether I use it for pure laziness or whatever, I use it to connect to one of my laptops at home and WITHIN MY HOME to check for updates, close out Chrome, cast something from my laptop to my TV using Chromecast etc. without having to physically go to one of my laptops and open them up to do this!!! I don't understand why they couldn't determine that this wasn't personal stuff!!! I ONLY use it at home connected to my Home Wifi!!! I don't get it! TeamViewer, please reconsider your decision! I don't want to have to go through the trouble of printing off that form, personally signing it, then scanning it into my laptop, and then sending it as a PDF to the email address you provided!!! I think the ink in my printer is dried up - Why are you making this so hard for me?!!!

I was able to use Adobe Acrobat on my laptop to fill out the Decloration of Private Use form by choosing the "fill and sign" option and sent it to the email address TeamViewer provided me a few days ago and now I am able to use my android phone with the TeamViewer app to connect to my laptops in my home while I'm in my home again. So hopefully this is not a fluke and it will stay this way for a while. A couple a months ago, I had to fill out the online form for my laptop and TeamViewer unblocked it for personal use a week later. But, I have been waiting since October 11th to get my phone unblocked for personal use and it finally happened 2 months later! I wish TeamViewer would fix their algorithm to where they are not constantly flagging people for commercial use when it's obvious that they are not! Please, TeamViewer, fix your software so it will stop doing this!!!

ChristianG

Wenn du schon ein Windows 2012 Server hat, dann sollste andere Tools nutzen als TV um diesen zu Administrieren! Windows bietet doch hier eigene Tools.

keynote9

Samething.. I even sent in a faxed hand written letter that they requested to keep it free and its still happening.

keynote9

Please email me if you can.

GuilhermeO

TeamViewer is not reliable for domestic use anymore. Use another product. Search with Google and you'll find a very good product. Unfortunately I can't post the name here as this post will be deleted. Looks like this company doesn't trust anymore on the quality of its own product otherwise it wouldn't give a **bleep** if someone suggests something else...

keynote9

I am also having the same issue. I filled out the form and everything and today I got that popup again. This is rediculous. I did get an email that said again that it was reset but its not. Not sure why this is still happening and its the same PCs and nothing has changed.

MikeValentsov

hello Sirs

yesterday i has tried to help my friend

we both use teamviewer only for home not commercial, and newer use for commercial
my PC in my home (connected to wire provider named Almatel network, and my friend use Notebook connected to internet via WiFi to he cellphone (used LTE internet via russian BeeLine cellular network, Moscow)
My friend ask me for i help microphone gain issue only
When i try to connect to my friend - TeamViewer warn me - i am or my friend use FOR COMMERCIAL , and strict my time to shortly, so i cannot help my friend (

My ID is: **Please do not post TeamViewer IDs**
My friend ID is: **Please do not post TeamViewer IDs**

Why Teamviewer warned me and stricted my time?
i not use for commercial TeamViewer
i just sometime fully free help my friends only

mreker1

I have tried to use the reset form at:https://www.teamviewer.com/en/reset/ but received this error message:

"Error
Sorry for the inconvenience, please try again later.
If the problem persists, please contact our helpdesk staff."

I can't contact support via a form because I only have the free version.Hopefully someone from Support monitors this thread.

GuilhermeO

I believw greedy is the right word

FrodeE

I did the same months ago, no response. I don't know how many times I've filled in the forms saying that I'm not using this non-commercial...

I wonder if teamviewer is in economical trouble since they are now claiming so many private users being commercial....

Magitroopa

This is me right now... I sent in a request and they reset it, but I am still getting the commercial use message. So annoying!

GuilhermeO

Just use another product. This was once good, not anymore.

n9yty

I don't use this much, and never for business I only used it for my computer very rarely and to help a few other friends when they are stuck. But I got an email a while back saying they suspected I was using it for business, I replied and never heard anything. Today I opened it for the first time since then and got a message saying it was business use and would be terminated in five minutes. I can find out how to get in touch with anyone, how can I get this resolved?

susmitkumar

Fill the form to the left and wait till TV contacts you.

Link: https://www.teamviewer.com/reset/

micheleb24

i am a long time user of TeamViewer for personal use. I have 5 computers in an account, and one of them now is saying it's for commerical use. It is not.

Can't submit a ticket as I have done previously to have this corrected.

How can this be corrected ?

ayoung0987

I've had my account for many years. It's a personal account. I just use for my own home machines.

Suddenly it's now kicking me off saying it's a commercial account.

Trying to "submit a ticket" and i just get brought to the community page. I figure I actually need someone from Teamviewer to fix this.

Any idea how I actually do that?

Thanks!

Pirete5

in the meantime [removed per Community Guidelines] but totally not a smooth as teamvieuwer tho, until teamvieuwer gets it fixed, am gonna keep using that

@aryone wrote:
I receive the follwing message from team viewer.

I never use the teamviewer for commercial. It look like I have to use another software. [removed per Community Guidelines]

Pirete5

Hello,

i have had a free liscence for around 2years now, today suddently it got blocked without any notice.

Could u help re-activate the liscence please.

GuilhermeO

Well, after reading all these complaints and having my own negative experience, I'm done with TV. Uninstalled it from my both computers that I was using it. Moved to the "other" software and so far is working nicely.

TonyaG

TeamViewer was unable to determine that I am using the TeamViewer app on my android phone personally. I don't understand why?!!! I only use it in my home with my android phone connected to my Personal Home Wifi network!!! Whether I use it for pure laziness or whatever, I use it to connect to one of my laptops at home and WITHIN MY HOME to check for updates, close out Chrome, cast something from my laptop to my TV using Chromecast etc. without having to physically go to one of my laptops and open them up to do this!!! I don't understand why they couldn't determine that this wasn't personal stuff!!! I ONLY use it at home connected to my Home Wifi!!! I don't get it! TeamViewer, please reconsider your decision! I don't want to have to go through the trouble of printing off that form, personally signing it, then scanning it into my laptop, and then sending it as a PDF to the email address you provided!!! I think the ink in my printer is dried up - Why are you making this so hard for me?!!!

susmitkumar

Hi,
I am a postdoc at University of Oslo, and I ocassionally use TV to access the laboratory computer to observe and modify my experiements remotely from home or outside, using my home computer or my mobile phone. Some time ago, I had done a TV session on my mobile phone using the 4G network, which was considered by your system to be a commercial use and has since restricted by access to the above computer to only 30s. Can you please fix this issue that I am having, so that, I have longer access times to this computer? Thank you very much in advance. Kind regards,
Susmit

GuilhermeO

@GuilhermeO wrote:

Actually im still waiting for a reply on this episode.

I once paid for a tool called **Third Party Product**, but they had security related issues and since then all antivirus apps detect the tool as a trojan horse. Its a pretty good tool despite its bad reputation.
Looking for a TV substitute recomendation. Anyone?
Cheers.

Look up on my last post. They censored the product name.
Someone else made a suggestion of another tool and they deleted the post. These guys are awesome!

This product is unreliable for domestic use and also their support staff doesnt exist. Will move to something else.

Now Teamviewer, go ahead and delete my post if you are unable to listen for critics.

GuilhermeO

No server here. This product is completelly unreliable for domestic use. We never know when it will be available or not. Getting tired.

ClaudevdRyst

I often get contacted by friends who want me to assist them remotely. Some of them will ask me to TV into their machine to assist. My reply to them is. Sure, no problem. Do me a favor first please. Uninstall TV from your machine and install THE ALTERNATIVE TOOL. They follow my instructions and I assist them. I have got many TV installations removed and will continue to do so.

aryone

I receive the follwing message from team viewer.

I never use the teamviewer for commercial. It look like I have to use another software. [removed per Community Guidelines]

Liodany

Any connections to a server I think they would concider commercial use but you can send your request to unblock the affected ID and see what they can do for you.

Artirles

@GuilhermeO wrote:
@kenace45 wrote:
At least you get a reply. I've sent several requests and have not heard back once from them. Looking for alternatives now since I am getting terrible customer service..
Actually im still waiting for a reply on this episode.
I once paid for a tool called **Third Party Product**, but they had security related issues and since then all antivirus apps detect the tool as a trojan horse. Its a pretty good tool despite its bad reputation.
Looking for a TV substitute recomendation. Anyone?
Cheers.

Have a look for Alpha November Yankee Delta Echo Sierra Kilo. Message me if you can't figure it out.

GuilhermeO

@kenace45 wrote:
At least you get a reply. I've sent several requests and have not heard back once from them. Looking for alternatives now since I am getting terrible customer service..

Actually im still waiting for a reply on this episode.

I once paid for a tool called **Third Party Product**, but they had security related issues and since then all antivirus apps detect the tool as a trojan horse. Its a pretty good tool despite its bad reputation.

[removed per Community Guidelines]

Cheers.

Berri

Computer kept detecting commercial use. Submited the form and got an email that it have been reset to free version. But its still not working and I keep getting the popup commercial use. Any ideas how to get this working again. Thanks

ClaudevdRyst

Well done to those who managed to find the alternative tool.