Commercial use - Connection time out
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You maybe violating the terms of service for the free version. See the first post in this thread and the Blog that is referenced in that post. If you are using a server OS, that is not permitted.
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My TeamViewer - free private use - have suddenly been timeout after 1 minute errors. I don't use it for commercial purposes. Only copy between my work computer and home computer and sometimes help my mom, being 80 years old, with emails.
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I have been using teamviewer to only connect to one family member's account. It keeps giving me an error to say that my account looks like it has been used for commercial use.
I have complete the document to confirm that I only use it for private use, and have also received a response from Teamviewer advising that my account has been reset.
The first time I went on it again today, it is giving the same error. This is really frustrating!!!!
How do I fix this?
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I am using team viewer for personal use but after 1 minute I got error like connection blocked after time out. your license limit the usage & I am unable to connect to another PC. If team viewer is free for personal use then why it is showing this error again and again. Please provide the solution.
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Suddenly started timing out today after years of using the app for verified personal use. Have not added any computers (family and friends only) nor made any changes (IP, etc.). Happens regardless of which computer I use to connect to other computers. All computers at latest TeamViewer version.
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I have the free version of Teamviewer for Microsoft Windows because at this time it is for personal use. Since a month ago the application connects successfully, but closes in approximately 1 minute. Is there something I can do to prevent such a nuisance.
Thanks for your support.
Juan Calderon
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My account is labeled comercial by mistake after I had used it for many years. I had tried to fill out the reset form and only get to step one. It will not upload the pdf section. What else can I do to resolve this isuue.
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I'm retired and use TeamViewer to help family and friends.
My wife still works as a HS teacher. When she's home she's often using her personal laptop to log into the school district and trying to catch up on paperwork.
If I log in to her laptop to help her with a computer problem, updating drivers and the like, would that be considered commercial use? Reading Esther's description it sure sounds like it but I would like to verify it.
If it IS commercial use I will use another utility for work on her computer, no prob.
I appreciate TeamViewer letting me use this software free of charge for personal use and want to play by the rules. It's your software and your rules. I don't have a problem with that.
Thanks!
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I did multiple resets and reinstall. The end conclusion is the hardware you're using to remote into your remote machines. If you try remoting in your families computer with a different machine other than then one you normally use for the past who knows how many years it will work 100%
At first I thought reinstalling and resetting fix the issue so I went home to test it on a laptop I don't normally use it stay on until I closed out my session. When I went back to work (i have a personal laptop) I tried through that I get the commercial message. So I decided to use another windows 10 desktop I have near me and it is working fine.
It is the hardware that I am currently using that is blocked from allowing me to do more remote sessions. Give it a try and use a different system and provide your feedback. Thanks
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There is something wrong going on at Teamviewer. Have noticed several issues lately including:
1) Commercial use for a personal account
2) Fill-in a form to re-activate personal use, then cannot save, cannot upload it and cannot save
This is frustrating as I have used Teamviewer for years. An excellent remote access application. OK, so not sure how to carry on. Will try some more times getting in touch and try to fix the issue. A lot of people in this blog do have the same issue. So either I will create another account and see how long that keeps me going or choose another app.
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My teamviewer for personal use to help family is working on my pc....but on my phone it stopped working and keeps blocking. '
it used to work before. im only using service to help for personal use. is there a limit for phone?
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I thought it was just me not using the form right, I was going to try again tonight but now I shall not bother. I've tried also to contact, was told one time to uninstall all clients and re-install. that worked last time, though not this time.
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I only use teamviewer to help my mother. We have been using teamviewer for years. We live 400 miles apart. 2 weeks ago it started timing out. I need help ASAP. I'm am at her house today for the first time since COVID and will fly home tomorrow, and will not be able to help her. She is 88 and I'm 69 please help ASAP
My old account is s_buford but I have uninstalled and reinstalled it on both PCs using a new account, sbuford. They both show as personal accounts and still time out.
HELP
Sheldon Buford
[removed per Community Guidelines]
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I have been using TeamViewer for many years and have encountered the same problem using the reset management page. Tried numerous times on different browsers without success.
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Good afternoon
When I enter a remote session, the session disconnects shortly afterwards and one appears to me that has timed out, as shown in the annex.
Thank you very much awaiting solution to the problem.
Compliments
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I use Team Viewer only to connect to a single computer, recently I decided instead of asking my wife always for the ID and password to add it to my list of computers. I created an account and done just that, but now sadly after less than 1 minute the connection disconnects and tells me that the session expired and that for commercial use I need to buy a license.
I DO NOT use it for commercial USE, I connect from my country house to my home computer, for some basic extremely basic stuff.
Has anybody encountered this problem? What can be done???
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Teamviewer was a great program that I used to help my father and my aunt when they had problems with their computers. Everything was working great and then the sessions when I could take as long as needed to help them have a 1-minute session. Is there a way to fix that?
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Same problem here. I uninstalled Teamviewer and downloaded "Third party product". Works like a charm. Bye bye Teamviewer...
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Hi Bob, it remembers me when some TV channels blurs part of the screen where a brand appears not sponsored by this channel. I believed this was a free forum, but it seems to be controled by TeamViewer in order not to confess their proper faults and hide the competition who works much better. This "1 minute session" error is really very bad, and I think this is a scandal that TeamViewer do absolutely nothing to solve it. Or maybe they really want the free users to go to the competitors and stay with the one paying for the software ? My 87 mother in France thought I never shall be able to help her again from Brasil, she loved the TeamViewer features and was very reassured thinking I was able to control his PC to help her at every difficulties a person of his age may encounter using a computer. But the "other product" solved his problem, even i'd like to be able to use again TeamViewer in the future.
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Is there a way to just get my Team Viewer to work for more then 1 minute. I don't need it for a long period of time. Maybe 15min to login and send something I forgot to myself ??
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tell me pls where to write to remove the restrictions from my ID?
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Hi
My father and I have free accounts but recently had these suspended by Teamviewer over concerns that we were using Teamviewer for commercial reasons.
However, Teamviewer have now acknowledged that our accounts were not being used for commercial purposes and have reset them.
The problem is that we still cannot connect using Teamviewer as despite the accounts being reset, we are still being blocked and are still getting the same error message.
I would be grateful if someone could advise how we fix the problem please?
Thanks
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JeanK PM'd me a warning/not warning and, while I appreciate the effort and response, it didn't really address my question.
I'm not trying to play a "What If" game.
My question is based on my current situation.
I am not being restricted and would like to keep it that way.
Perhaps the algorithm is such that no one knows whether that would trigger a restriction. Alright then, that would be the answer, "We don't know".
Can I get an actual answer rather than a warning/not warning?
I want to play by the rules but I need to know what the rules are.
Thank you!
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My account was suspended for suspicion of commercial use. HOW i GET IT ACTIVATED
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This seems to me as some ridiculous attempt by teamviewer to get as much paid accounts as possible. I login once, twice per month to my parents computer who are over 80 to help them and my accnt was also limited as commercial. This is ridiculous after using TV for years it seems that's the end of the road.
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Also their commercial use conditions are so funny that 99% of free users can fall under them. Even if it is installed on your work computer and you use it for personal use it's regarded as commercial, so go figure. I'm also trying to find a way to reactivate it but with this policy you'll soon be limited again.
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Community Manager
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