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Commercial use - Connection time out

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  • Becca
    Becca Posts: 1 Newbie
    edited June 23

    Hello,


    I've been flagged as a commercial user but I only use Team Viewer to connect to my downstairs computer from my laptop on 2nd or 3rd floor. Why is this considered commercial? I've read on many sites that we have to write a ''ticket'' to ask if our ''flag'' can be removed but I remember doing that over a year ago... yet I still get ''thrown off'' of Team Viewer after a few seconds! How is this good customer service?? I would like to be reconnected as soon as possible please if not I'll have to start looking for other options. Thank you.


    Becca

  • Researcher
    Researcher Posts: 1 Newbie

    Dear Support Team


    Good afternoon.

    I am using teamviewer to access remotely. I am using it since more than 10 years almost. For some unknown reasons, since morning, it is disconnecting every 60 seconds or sometimes blocking even for two minutes and extending this blocking. I am using this as private for my personal machine two laptops and I am worried what could be the reason. I am working on Linux based machine for my scientific research work and may I ask what could be the reason or if you have changed the policies for private non-commercial usage as well?


    Please if this is the case, let me know how to work with this issue to resolve it.


    Waiting for kind guide how to proceed and use


    with friendly greetings

  • Ergest
    Ergest Posts: 1

    My question is about the licence which normaly i had it free now its saying like i'm using it for profesional reasons which its not true. All my devices on my account are personal non of them is profesional.

    Please i need some help from the support departement because this is not fair

  • TS_TW_01
    TS_TW_01 Posts: 1 Newbie

    Hi - i have a free account and i have been using TeamViewer for serveral years.

    However from time op time my account is blocked due to suspected connercial use.

    Up until now i have got it fixed

    But now i get timeout due to license issue.

    I got mail reply conforming that my account Was OK - but problem remains - What do i do ?

  • Carol13
    Carol13 Posts: 2

    I have a free account so that I can log into my desktop remotely. I am continually getting locked out saying to update my licensing. I am using the same laptop connecting to the same desktop that I have always used.

  • JoneH
    JoneH Posts: 1 Newbie

    I completed, signed and scanned the form and now want to return it, but the email address is not on the form and I cannot find it

  • CyborgHUNTER
    CyborgHUNTER Posts: 2 ✭✭

    I have installed TeamViewer for free personal use only. which is free for use but even after using free version.

    My every TeamViewer session is being closed immediately.

    and i am getting these messages : (in the screenshot)

    and its only me facing this issue, my other friends TeamViewer is working fine. please tell me why i am having this issue and how can i fix it?

  • luciusdomitius
    luciusdomitius Posts: 1 Newbie

    Hi, a similar thing happened to me just now. I use TeamViewer on an iPad to support my family with their tech issues. After a failed connection attempt I dismissed a pop up without fully reading it — total user error — only to find that it was a prompt to upgrade to a commercial license. Luckily the App Store requires confirmation before an in-app purchase is processed, and from what I can tell I was not charged the commercial use fee, but my account says it is pending an upgrade (see attached screenshot). Can you please confirm that no upgrade is being processed for my account and also look into making this UI less confusing for users?


  • StephenHait
    StephenHait Posts: 2 Newbie

    What has changed and how can I continue to use this program?

  • Sweetas
    Sweetas Posts: 1

    I too have just been disconnected after 1 minute.

    With a message saying wait 1 minute .

    Then when i retry, it says top wait 1 more minute.

    I remote my mums pc in New Zealand (12000 miles away).

    First time i used the App in over 12 months.

    From my account you can see there is only 3 pcs, my daughters (upstairs) , my mums laptop, and my mums desktop.

    I am in disbelief that a free service, is like this, as to who would want to pay for a service if the free service keeps disconnecting everyone after 1 minute.

    If this does not happen on a paid account , then why does it happen on the free account ? because it is NOT giving me faith into purchasing a license.

    I would imagine this is a simple question to answer.

  • CyborgHUNTER
    CyborgHUNTER Posts: 2 ✭✭

    i made a reset request from Reset Management - TeamViewer now i have to wait for 2 business days.

  • DaveS963FM
    DaveS963FM Posts: 9 ✭✭

    Why am I suddenly getting Session Timeout messages after less than 1 minute connecting? TV was working fine up until this morning. It is extremely frustrating!

    The disconnection happens with ALL accounts I try to connect to.

  • manref_3107
    manref_3107 Posts: 2 ✭✭
    edited June 24

    Why is this happening. This has never happened before

  • DaveS963FM
    DaveS963FM Posts: 9 ✭✭

    Happening to me as well. I wish someone would post the solution to this.

  • manref_3107
    manref_3107 Posts: 2 ✭✭

    If you don't have the paid licence there is no help with this. I searched YOUTUBE have to unistall everything

  • Stez68
    Stez68 Posts: 1 Newbie
    edited June 24

    Has anyone uninstalled and reinstalled (presumably on both partner machines) and had the issue be resolved?

  • Regbrook
    Regbrook Posts: 2 ✭✭

    This has started today for me as well uninstall the 32bit version and download the 64bit version. very frustrating as it claims free version has unlimited use. With the way everyone is working now this should not be happening. Maybe they have done this so you have to buy a subscription

  • Regbrook
    Regbrook Posts: 2 ✭✭

    Sounds like it may be a TeamViewer issue there are many posts about this today and it has happened to me also today. With majority of people working remotely now wonder if they are doing this so you have to buy a license

  • StephenHait
    StephenHait Posts: 2 Newbie

    Thanks, Regbrook. Have used TeamViewer for years. Ditched the product today as it had become unusable.

  • ChaosArray
    ChaosArray Posts: 1

    I'm having the same issue... I haven't used TV for maybe a week, but it's been fine for years, now it's disconnecting after 54 seconds,

    I've also sent a reset request, because, why not?

  • Fede15012
    Fede15012 Posts: 4 Newbie

    Me too

  • Fede15012
    Fede15012 Posts: 4 Newbie
    me too but only if I try it from the PC, with the smartphone I can use it as long as I want
    


  • Fede15012
    Fede15012 Posts: 4 Newbie
    me too but only if I try it from the PC, with the smartphone I can use it as long as I want
    


  • Fede15012
    Fede15012 Posts: 4 Newbie
    me too but only if I try it from the PC, with the smartphone I can use it as long as I want
    


  • bingston
    bingston Posts: 1 Newbie

    A while back I was suspected of commercial use. I contacted TV and they fixed my account. Shortly after that I began getting disconnected after a short time of using it and get a "Connection blocked after timeout" message. I don't know what's happened, but I can't seem to get it fixed. It's virtually unusable now.

    Can someone please help me with this. I use this to help my family or connect to other computers in my house, and I'm unable to do so at the moment. Thanks in advance

  • Crysty
    Crysty Posts: 4 Newbie

    Reset management is not working anymore. You can't download the pdf file to be signed.

  • Crysty
    Crysty Posts: 4 Newbie

    Reset management is not working anymore. You can't download the pdf file to be signed.

    Probably, after a change, Teamview team is overloaded because of too many requests created to solve wrongly categorized commercial use.

  • Crysty
    Crysty Posts: 4 Newbie

    The reset form is not working in step 2, when you try to download pdf file. Can you check if is an issue?

  • Crysty
    Crysty Posts: 4 Newbie

    I want to mention that I get an message that I can connect at a specified time, but when I tried it, I got another time and so on. Even I tried after 10 or 15 minutes it's the same.

    Are these bugs created with Teamviewer team will?

  • AwatITWork
    AwatITWork Posts: 1 ✭✭

    Hello everyone,

    Does anyone know how to use TeamViewer for free? They have removed the free version

    I am using 15.19.3

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