Commercial use - Connection time out

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  • PVK444
    PVK444 Posts: 0
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    Hi,

    I am using the free license of TeamViewer to access computers (a laptop, a desktop computer and a small server) on my home network. This is purely for personal use. I am the only one who has access to the computers and only use TeamViewer occasionally to check on some applications. Over the last two days I closed / opened a connection more often than usual, as a small program I was running on one of the computers was buggy. Apparently TeamViewer now assumed that I would be using the software professionally.

    Thus, two questions:

    a) What are the limitation of the free license with regards to either online-time or number of logins? Was not aware there exists such a limit, but apparently it does.

    b) What do I need to do to have the lock removed again? Does it unlock itself again after a certain (cool-down) period, or do I need to contact support?

    Any help in this matter is greatly appreciated.

    Thank you,

    Peter

  • airiadar
    airiadar Posts: 1
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    I'm getting prompted that one of my home PCs is being flagged as possible commercial use. I have never used it for work, or anything work related. I recently bought a new PC, and only have one monitor, so I've been remoting into the old one whenever I need to access anything on it. I tried to fill out the form, but the form is broken for me (I'm using Chrome). Neither the button to add more than one TeamViewer ID nor the signature box are working, and of course, I can't submit without a signature.

    How do I reach someone to get this fixed if the form isn't working?

  • Mauricior
    Mauricior Posts: 0
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    I need to have the free account restored without limitations, sent a reset form, i am using for personnel reasons

  • kazem_asad
    kazem_asad Posts: 0
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    Hi,

    I am a student who uses the team viewer to access my Desktop PC from my laptop. I have been travelling recently and needed to access my pc very frequently using Team Viewer. I was notified today that my free user account has been blocked because of high activity.

    how can I solve this?

  • HexF4
    HexF4 Posts: 0
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    So I have been using team viewer for a bit over a year for a 2nd computer I have in my room that is used to host a private Minecraft server for me and a couple of my friends but know I cant access it anymore with team viewer because it thinks I am using it for commercial use

  • JoshP
    JoshP Posts: 895 Community Manager 🌍
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    Hello @gibsonm

    For browsers, Trusted Device verification is contained within the cookies of the browser. If another browser is used, or the cache/cookies cleared, then the verification will need to occur again. Alternatively, you can choose Trust this IP instead of just the device. As previously mentioned, two factor authentication for your TeamViewer account removes the need for the email verification system altogether.

    Regarding the form - I have continued testing the form in an attempt to replicate the issues experienced. I was unable to replicate a blank white screen at the end of the process.

    The website will confirm a successful submission at the end of the process. If you did not see the confirmation message, please access the form again:

    1. If it was submitted, a message will appear informing you of this and asking for your patience.
    2. If it was not submitted, due to error, the form would reload again.

    Once submitted, the team will assess the request and reply directly via email regarding the resolution. We do currently quote around 5 business days for such a resolution.

    Hope this helps!

    Josh P.

    Senior Community Moderator

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  • Sparqee1
    Sparqee1 Posts: 1
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    what happens when you get the commercial use limit and then fill out the form but it won't work or generate a pdf???

  • gibsonm
    gibsonm Posts: 9 ✭✭
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    @JoshP

    The screen does not go blank white.

    The background of the button does.

    The result of the screen remains the same.

    I took the temporary colour change of the button (only) to imply that something was happening but as I say I did not get any sort of message saying "thanks for submitting the form, we'll get back to you" or similar.

  • Vedgupta1
    Vedgupta1 Posts: 2 ✭✭
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  • Roger322
    Roger322 Posts: 2 ✭✭
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    I can't figure out how to get your software to work, it thinks I am using in a commercial way and won't let me connect to my Mom's Computers. I tried to reset, but apparently it only shows One ID, and every time I try to reset it again to add the other ID i am connecting From, it won't give me the form to enter the information in. It just keeps saying thankyou for submitting and gives me the ability to download the form that only has the one ID.

    I have spent hours trying to figure out how to fix the issue and I am so fed up.

    This whole process is awful, I don't understand why Team Viewer hasn't updated the systems they use to make this process easier for those who are wrongfully detected as commercially use.

  • JeffZ
    JeffZ Posts: 1
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    Heya!

    On https://www.teamviewer.com/en-us/info/free-for-personal-use/ it clearly says "TeamViewer is free for personal use. This can’t be overstated. There are no fees, no time limits, and no subscriptions."

    However the app has locked me out due to "maximum session duration to a partner". It's likely because I've just left if connected day after day sometimes without thinking about it. So much for "no time limits" and "This can't be overstated".

    How can I get it back? This is brutal not being able to support my mom after my dad passed away.

  • REDW4RRiOR
    REDW4RRiOR Posts: 1
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    I only remote to my personal pc at home using my 2 android phone.

    1 phone is through the local wifi, the other phone is sometime used withing the local wifi and also 4G data. Recently, I am getting notification of quick session termination due to suspected use as Commercial Usage. This is not true.

    How can I fix this? Please help 😥

  • gibsonm
    gibsonm Posts: 9 ✭✭
    edited June 2022
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    @JoshP Finally!

    After 4 more validation processes (on the same computer, same OS, same IP):

    Thank you, your request was submitted successfully.

    I guess I just wait another week?

  • JoshP
    JoshP Posts: 895 Community Manager 🌍
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    Hello @gibsonm

    Thanks for the update. I am still very curious as to what may have happened with the submission.

    I do not think you mentioned it yet, but could you please let me know the OS & browser used?

    I am thinking, if no information changed between submissions, perhaps a browser setting (cookies or otherwise) was causing the issue. As you had to trust the same browser multiple times, these two issues could be linked

    Regarding turnaround time, we currently quote up to 5 business days for resolution. We thank you for your patience.

    Thanks in advance for any additional information.

    Josh P.

    Senior Community Moderator

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  • David22222
    David22222 Posts: 4 ✭✭
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    Bump. Nobody here?

  • ruth_dehne
    ruth_dehne Posts: 0
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    We are a 501c3 religious organization - not commercial. I want to access my church computer from my home to prepare for upcoming services. I am not paid - no money involved - thus not commercial usage. I only need to use the connection 2-4 hours a week. I think $34.90 /month for a commercial license in my case seems rather high.

  • Thor91
    Thor91 Posts: 0
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    Hello, I am just using TV for my own PC, sometimes helping my father or brother (once or twice a year) and every three or four years I help another friend with some issue, never gained a cent for any work I did with teamviewer and also for the company I am working for I am using a commercial profile. How do I get that error away while appearing at times? And is there a way to use my private and my company's account on the same device without switching accounts all the time?


    Will be happy for help, really annoying to be thrown out of my PC at home with "commercial use" as it is very clear that I nearly only connect to this PC.


    Thor

  • bt3130
    bt3130 Posts: 5 ✭✭
    edited June 2022
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    Basically, TeamViewer doesn't work at all for me. I'm using a free license.

    When I am connected to a host (my mom's computer), it only works for a few seconds to a couple minutes maximum. Then I am disconnected due to a "timeout" (which is not true because I am in the middle of using a brand new connection). I also get notices saying that commercial use has been detected, which is quite surprising since I'm not able to make any use of the product at all basically.

    When I try to reconnect, I get:

    -----

    Unable to connect

    Connection blocked after timeout.

    Your license limits the maximum session duration to a partner, immediate reconnects are blocked. Please try later or upgrade your license.

    Connection to this partner will be blocked until HH:mm. [Which is always now +1 minute.]


  • Ernest_01
    Ernest_01 Posts: 1
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    I volunteer with a non-profit - iPad for soldiers where we send iPad to soldiers here at Walter reed and abroad and my TeamViewer was flagged as commercial use which is not. How can I fix this?

  • bt3130
    bt3130 Posts: 5 ✭✭
    edited June 2022
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    After being disconnected, I have to wait 1-2 minutes to connect again. And then I get another 30-60 seconds of use usually before a timeout.

  • bt3130
    bt3130 Posts: 5 ✭✭
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    Basically, TeamViewer is not usable at all for me due to "timeouts." Note, I'm using a free license.

    1) When I am connected to a host (my mom's computer), it only works for a few seconds or a couple minutes maximum. Then I am disconnected due to a "timeout" (which is not true because I am in the middle of using a brand new connection).

    The message says:

    "Your TeamViewer session has timed out and will be closed."


    When I click on the "More info" button, I get sent to this URL that says "Commercial Use detected/suspected". This is quite surprising since I'm basically unable to make any use of the product at all.

    www.teamviewer.com/en/info/commercial-use/

    2) When I try to reconnect to the host, I get another error:

    "Unable to connect

    Connection blocked after timeout.

    Your license limits the maximum session duration to a partner, immediate reconnects are blocked. Please try later or upgrade your license.

    Connection to this partner will be blocked until HH:mm." [The time is always now +1 minute.]

    3) After getting disconnected I have to wait another 1-2 minutes to be able to connect to the host again. Then, I get another few seconds of session time before I get a "timeout" error again.