Commercial use - Connection time out

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Comments

  • BobCherry
    BobCherry Posts: 2

    I'm trying to connect to another computer in my home and the program says there might be a licensing problem. I have a free user account on both computers. What's up?

  • tbraybrook
    tbraybrook Posts: 1

    I also need help and because I don't have a PAID account am unable to create a ticket and no phone number for them or support email address can be found. I do free help for people and they won't let me connect to anyone at all now! I can't afford a paid for version and why should I pay for one when I do FREE help? That makes no sense. I need my ID reset but can't find out how to do this because I can't find any way to contact them so right now, I say they are useless.

  • anders1
    anders1 Posts: 6

    Hello

    Same here aswell, Free license and logged into both computer at the same time or just the main computer, tried with remote using pwd and ask for access, both ended with same error message. TM version is 15.35.5. Any fixes soon?

  • HarryFigov
    HarryFigov Posts: 2

    I have for several years supported my 91 year old mother-in-law who lives in a care home using a free Teamviewer licence. Now when I try to logon remotely it says that there a licence issue. I can remotely support my 90 year old father who lives in South Africa, so I think my licence is ok.

    I have tried uninstalling and reinstalling Teamviewer on my mother-in-law's computer and have granted easy access. I have also tried logging on to teamviewer on her computer with my own logon, but I still get the same error.

    Unfortunately the error flashes up for about a second or 2 so I can't get a screen grab.

    Please help.

  • bobbyA
    bobbyA Posts: 1

    Hi I keep getting the error message saying the below, have uninstalled and still the same, any advise much appreciated, I'm a free user

    image.png


  • pontyboy99
    pontyboy99 Posts: 2

    Hi,

    I am sure this has probably been asked before, but I'm having an issue with connecting to a computer 300 miles way, I'm on the free license. I only ever connect to two computers remotely, both family members, but all of a sudden my TeamViewer tells me there is a licensing issue and appears to want me to pay.

    Can someone please help? I'm not on a public computer, i'm just on my wife's computer and only use teamviewer from this computer.

    It's really not worth me paying hundreds of pounds a year for a license, for the number of times i use it. It would be cheaper for me to get the train there and back.

    Thank you.

  • TahoeDave
    TahoeDave Posts: 7

    Have free version of TV and have had so for years. Trying to remote control to Tower PC from Laptop. This message pops up, Connection not established authentication cancelled. I can connect from Tower PC to Laptop with no problem. Can also set up a TV meeting between the two devices. What am I doing wrong?

  • Kthemmerling
    Kthemmerling Posts: 3

    mine is doing this also!

  • Dott_Fabio_Parisi
    Dott_Fabio_Parisi Posts: 1
    edited November 2022

    When I connect to my computer, it shows a dialog that means I use it in the commercial environment. I just use it by myself,please help unlock my ID. My teamviewer's ID is [removed per Community Guidelines]

    Thank You

  • xian_
    xian_ Posts: 1

    I'm having this issue, too. Can't seem to find anything online for a resolution. My mom's PC is what I connect to and she's pretty much helpless without remote help.

  • 090MEast
    090MEast Posts: 1
    edited November 2022

    Same problem here. Would love a solution. [removed per Community Guidelines]

  • VinceG
    VinceG Posts: 3

    I have the same issue and have attempted three times to reset and all three times I receive an email stating "we have successfully reset the teamviewer ID(s) and acknowledged I am using Teamviewer for private use only on these devices

    Vincent L. Graziano

  • laalbutton
    laalbutton Posts: 2
    edited November 2022

    It seems my Id or account has been locked. I cannot connect to my computer at home for non commercial use of team viewer. My Id is [removed per Community Guidelines]

    My account is under the email: [removed per Community Guidelines]


    please help.

  • bmarcia115
    bmarcia115 Posts: 2
    edited November 2022

    the 2 pc's are right next to each other both have the latest version. Both pc's get the same error message when i try to connect to the other one.

  • Vidole
    Vidole Posts: 2

    Hi

    i use TW for personal use

    few years ago , it worked perfectly

    now i cant connect

    it tells me problem licence

    but im private, im not professional

    i use only iphone/ computer

    somebody got the solution?

    thanks

  • Muhannad
    Muhannad Posts: 2
    edited November 2022

    Hello,

    I'm hoping someone could help me with this issue.

    I'm getting this error message trying to connect:

    Capture.JPG

    any idea how this can be sorted?

    Thanks,

  • TomKriek
    TomKriek Posts: 6

    How do I know I have a free account? It says so in the UI. But when I want to connect to my wife's laptop, it refuses and says there is a licensing issue. I want to use it for personal use while I am in Australia for 3 months. Basically daily. It will be my only connection. I am from South Africa.

  • TomKriek
    TomKriek Posts: 6
    edited November 2022


  • TomKriek
    TomKriek Posts: 6
    edited November 2022
    TeamViewer 2022-11-10 17.03.19.png

    I created two accounts. One for me and one for Elize, my wife. Both say free account.

  • TomKriek
    TomKriek Posts: 6

    I think it is a bit unfair giving me a warning. How was I supposed to know this is because I am suspected of commercial use? But in any case, thank you, I completed the request and send it in.

  • NateFoster00
    NateFoster00 Posts: 1

    I am running into this same issue and I have checked all of the steps above and still have the same "connection blocked" error


    image.png


  • TahoeDave
    TahoeDave Posts: 7

    Installed TV on my Samsung smart phone. Even it cannot connect to my Tower PC.

  • Behnamlaw
    Behnamlaw Posts: 2

    I'm having same problem to connect to my office

    Any solution?

  • Behnamlaw
    Behnamlaw Posts: 2

    Hi

    I cant access my office computer- it said connection cannot be established due to licensing problem

    any solution?

    Saman

  • turbosquid
    turbosquid Posts: 2
    edited November 2022

    I have same issue, every single computer in my partner list (which are all my family members pc's)

    image.png

    I have submitted tickets, emails etc.. just to be ignored.. been this way for months

  • Euchre_Dad
    Euchre_Dad Posts: 1

    I am having the exact same issue. I have been connecting to my brother's laptop for several years and now I'm unable to. I walked him through updating his TeamViewer (which took a while, he's not computer savvy) and I updated mine, but the same result. I'm getting the exact same error message as SherrieDB

    We are using the free version for non-commercial use.

    I'm hoping there's a solution soon since my brother is hours away.

  • TomKriek
    TomKriek Posts: 6

    Thank you, I have been reset and it is working now.😘

  • dan_marvin
    dan_marvin Posts: 1

    Same problem... elderly (91 year old) needs help, but dumb teamviewer reports the same licensing problem everyone else is getting. I've driven an hour to her home with my laptop and have uninstalled and reinstalled but still has same licensing problem.

    is nobody on duty respond to these issues?

  • ChuckL
    ChuckL Posts: 1

    It is a private use free account. Software is latest. I can connect to other computers on my list but not a specific one and I cannot connect from that computer to others. Just that 1 computer. I have 9 computer on my computer list.

  • Kwake
    Kwake Posts: 3

    I'm having the same problem. Is there a solution?

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