Commercial use - Connection time out

JeanK · 2017-06-02T06:49:25+00:00

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Hi all,

👉 Request your reset here 👈

Read my Blog article to find more information about Commercial usage and the link to request the reset of your TeamViewer usage:

👉Click here for reading the blog article👈

Further articles:

Why do I see 'Commercial use suspected' / 'Commercial use detected'

What is commercial use?

📌 Please be aware that this is NOT an issue that can be resolved in the community. Posting messages about commercial usage will not help to get the reset. For getting a reset you need to fill out the form.

📌 Please be informed that the Community team is merging all posts about this topic underneath this post. We are doing this to make sure that users finding the right information quickly when using the search function.

If you are using TeamViewer for your employment or in a business setting, please contact our sales department to find out how your company can benefit from using TeamViewer!

Thanks and best,

/JeanK

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Comments

RodneyB

The reason that I am a fan of Teamviewer is that since I travel internationally considerably for work I can still log into home check the home email, sort out my home automation bits and
fortunately/unfortunately be the tech support for our aging aunt. All so far removed for
commercial use. It has been a fine solution for years.

But this year I purchase a new laptop the came with windows 10pro and I have triggered
"suspected commercial use" three -four times and it has been a wait of 10 - 14 days to send log files a be released from the auto log out. If I do the same activities via my smart phone there is no problem at all.

Perhaps someone could point out another reason this is going wrong for me.
I would even purchase a base license to end this problem but honestly for a home use only benefit the cheapest licence is sizeable for a not for income useage.

stingrays

it has been 14 days now... no access nor connection... commercial use detected? new form has been submitted...

teamviewer was privately use and one of the crucial usage is to rely on using teamviewer to connect my elderly parents (who are not mobile phone savvy) mobile phones in remote locations, so that i would able able to speak to them knowing their current health and daily situation/s... i'm feeling disappointed having to write to you via different means and nothing has been resolved... most importantly, i'm getting worried about my parents well being for passed 14 days absent all simply because of this issue....

qjnbly

Hello, I am wondering about getting TeamViewer for a nonprofit organization?

2fools

Switch them all to Version 9 - ever since version 10 and forward I have been getting the same issue becaues one on my mnay home computers is WHS (Windows Home Server) - because it is based on Server 2008's core - TeamViewer 10, 11, 12 (and I am sure any others to follow) treat it as a "commercial" product.

I have tried to explain this to them, but they don't care or listen. SO I reverted all my machines to version 9 and turn off update checks and auto updating. Problem soved.

9 is the nicest version to use anyways.

gsunan

Ich weiß es nicht wie es dazu kommt, ich benutze TeamViewer ausschließlich privat. Was kann ich tun um TeamViewer weiter benutzen zu können.

I don’t know how this could happen; I only use TeamViewer privately not commercially. What can I do to continue using TeamViewer?

sirnsasheryar

You can no longer start a new session, what does this mean?

Jeff13

Hi, I also meet the same problem and have tried many times to solve this problem. At last, I find the teamviwer just want you to buy their product even though you are just a student. It will not allow you to use it free for a long time. Foxy commercial affair!

Rave_Master_901

Received this message :

This software seems to be used in comercial environments. Please note that the free version may only be used for personal use.

You can no longer start a new session.

Please do help, this suddenly happened today on the PC I often used teamviewer with. But last few night I tried use LAN connection and for some reason today I'm trying to use this PC unable to connect personal PC of my fiance. I'm accessing Teamviewer through cybercafe.

This current PC id [please do not post TeamViewer IDs] .. please do help fix or revoke it somehow thanks. The other PC seem to working fine oddly enough.

ShukranAlkari

i need help, my computer registered as business with team viewer by mistake

now i am unable to change that, as i am using this computer personally

what i should do to change ... whatever i do it is not accepting that....!!!

please help me

thiagoavanci

Hi there. I use Teamviewer for a long time now from diff. pcs. I only log in by using my account. Today I received notification informing that my usage where commercial. I only use TV to connect my onw pcs. I've tried to hit feedback but I do not know if I do it properly. Any help? Tks

이상군

Hello, I am a person who is using a team viewer in Korea.

The reason why I am sending this mail is that due to commercial suspicion, the usage time is limited.

I've been inquiring before because of the time limit.

It was because I was connected to PC room.

This time, I went to Japan from November 28th to December 1st.

At that time, I connected to Wi-Fi through my cell phone and used a team viewer.

That's why we seem to have a time limit. I'm a personal user. So please loosen the restrictions.

I will buy a computer and use it by next week. So don't stop me then. Or tell me how.

p.s : This mail was written in a translator.

immortalmewtwo

Been getting the same warnings, very annoying!

Teamviewer failed to respond to my declaration of private use and continue to block me. Sick of it!

emileson

Dear Sir,

I would like first to thank you for supporting my research through you powerful application namely "TeamViewer".

I'm a PhD student in China and this application help me to access remotely the supercomputer from my laptop.

Unfortunately today it appeared from a pop-up that I was using it for commerce.

Sorry, I would like to let you know that I have never used it for a commerce purpose.

I'm actually running the Weather Research and the Forecasting (WRF) model on the supercomputer and most of the times the model stops. When I'm not there, especially at night time, the model needs to be restarted.

My dorm is about one hour and twenty minutes by bus and I cannot go anytime to my office to restart the model. so I have installed the free version of the TeamViewer application on my desktop in my office and on my laptop which can help me to access the supercomputer through the desktop in my office.

Please, Sir, right now my TeamViewer has been blocked and I cannot access my supercomputer from my room. I'm not sure if this one desktop also is blocked.

I highly need your help to get the support to use freely the TeamViewer for my research.

Best regards,

Mr KPAIKPAI Batebana,

PhD student,

Laboratory of Cloud-Precipitation Physics and Severe Storm,

University of Chinese Academy of Sciences (CAS),

Beijing - China

richexperiences

Don't get me wrong, I love the free version of TeamViewer muy Mom and I use on a weekly basis. I'm curiuous what others think about the fact that you can't get any real support. Yes, the community is okay for simple quesitons, but the if there is a workflow blocking issues that requires serious tech support, you a out of luck. I've left messages here for days with no response. I'd LOVE to pay for a single user license, but you can't do that. They have a one user one sesssion at a time, but that's for corprate users too. By that I mean the pricing is setup for businesses. [the price has been removed by a moderator] a year is *not* for personal users. No individual pays that much for a product like Teamviewer. I get that iut's valualbe but not that valuable. Maybe 150 max for a single person wanting to support their parents. I'd even pay [the price has been removed by a moderator] for support when I need it! Please let us give you money.

So, back to my qestions, don't you all think that there should be a way for free users to actually get support? How are we expected to even consider upgrading toa paid account, if it were affordable, if we can't even get the free version to work!

Thanks. Asking for a friend.

Rich

zjs2092

I am a personal free user,I've been using Teamviewer for two years.But today it informed me that my PC and my phone were found for commercial use.This is a misunderstanding.I hope you can lift the blockade on my PC and restore it to a free personal user.

I am a personal free user.

Thank you.

svkrob

I downloaded this for personal use. I dont use it often but I do need to give access to a friend for me to fix some work. It only gives me a 3 day free trial and after that I need a license...is this how it works now or am I doing something wrong?

runboris

Maybe my voice will matter, maybe it won't; but I wholeheartedly agree. Other services have found huge success getting individuals to purchase lifetime subscriptions for anywhere between a Jackson to a Grant.

yasserhy

Hello

Suddenly, TeamViewer started showing me that I am using the FREE version for work.

What I use it for is to connect to my Home PC from work to do personal stuff on my PC while I am at work.

The only thing that changed is that I got a new laptop at work temporarly and I installed teamviewer there for a while and both laptops (old and new) were active.

then i return the new laptop and continued working on the old one

now this message started showing up and i am unable to use TeamViewer properly anymore as i keep getting kickout of the session after 5 minutes

please help! i am not using this for work in any form as it is not allowed even if i wanted to. i cannot share any session with any vendor or cooworker as the policy does not allow it

this is for personal use only

georgeashby123

For some reason, TeamViewer seems to want me to pay, and says that my trial has expired. However, I only personally use teamviewer, to connect to my VDS for my college projects. I connect to my VDS using TeamViewer from home and from college. Why does teamviewer say my trial expired and why is it trying to charge me? Also, how do I fix this issue?

Glassdub

This is why its futile ultimately & sort of an honor system situation, probably why the warning nags were issued, which fine by me though connections do drop more now its not a huge deal to reconnect occasionally. Main point being I know in good conscience I am personally within the rules & not making a red cent from my usage, though others (not TV staff BTW) seem to erroneously insist otherwise.

waces

Nope. Home office will use either only the providers ip just like in non-home use days or a vpn whic is not an indicator as vpns also frequently used for private purposes.
Also,if i use my machine for business purposes (like home office twice a week) and beside that use my private tw to access my private machine a few countries away to access a private file of mine how should it be handled as business use? Those two things (home office with no te involved and private tw usage) can live in paralell with no interaction to each other.
Or,another example,when i access my corporate mails on my private network with my private ip it won’t be business usage just because one tab in my browser access corporate resources (also,tw have nothing to do with it).
So,thats another example how tw _cannot_ differentiates non business amd business usage

Glassdub

Also, home offices tend to use business grade ISPs so that would be a detector of commercial use.

Rings

Right? If anything, you're paying to go to school, so it's even farther from commercial use.

Glassdub

School isn't mentioned but I tend to think this would fall under personal usage as in most cases you are not paid to go to school unless you live in one of those good socialist countries.

Rings

"Essentially, commercial use is anything where money or services in kind are likely involved. This mainly covers all situations in which you might typically use TeamViewer for job-related functions"

Money nor services in kind are involved when connecting to my own pc from a school connection. I could very well connect to my own pc using my phone's mobile hotspot. Just because I'm not connecting from my school's wi-fi, that magically transforms my use from commercial to personal? I don't think that's right. My use is personal through and through. I'd use Parsec and just say goodbye to teamviewer for good but unfortunately for me I already trust Teamviewer, and my trust is not so easily gained.

Glassdub

“Are you really still sticking on only "money" or "no money" use'? And really trying to argue, so that to find out something coherent in "Dad's rules" ? I can't believe !!!”

Yeah, because it’s clear in THEIR TOS, I don’t give a **bleep** about YOUR Dads rules, I guess he should have spanked your more.

"What is considered commercial use?

Essentially, commercial use is anything where money or services in kind are likely involved. This mainly covers all situations in which you might typically use TeamViewer for job-related functions."

READ IT! Its right there in black & white.
I'm so sick of reiterating this point.

https://www.teamviewer.com/en/pricing/commercial-use/
"Connecting to your company PC or server from your home office"
IS NOT
"not to use it from or to professional environment"
Quit strawmanning their TOS (& my position BTW)
Connecting to work to work from home IS NOT the same as connecting to home (NOT Home Office) for PERSONAL USE.

Andre75

@Glassdub wrote:
I think its **bleep** simple, if money is exchanging hands in the usage of TV, they want a slice of it, I read & got the analogy, it doesn't correspond to my situation, so it's irrelevant as are the needs of the user, its really no ones business for what & how long TV is used (outside of business usage), its not like TV is paying for a users network.

@Glassdub

Are you really still sticking on only "money" or "no money" use'? And really trying to argue, so that to find out something coherent in "Dad's rules" ? I can't believe !!!

You say "it doesn't correspond to my situation..." ??? But you said 2 weeks ago : " I never got reset, it has been blocked on the same work pc for a good 2 months," ??? Maybe I don't understand well, but it seems you say that you are using TV from yr work (means "professional environment" at TV rules sense, even though it's not your sense' )

OK, I've posted yet the "dad's rules" about using TV in professional environment (at TV rules sense, written in TV's KB... even though it's neither your , nor my sense', ), so, I'll not post it again ... In its rules, TV asks you "not to use it from or to professional environment" !... I ask "those whom I lend my drill free of charge "not to use it for "drilling concrete" (unless they pay me for) !... but some did it without my permission and without paying for.... OK ??? Can you start to see the analogy ??? . If you still can't, I can rent a drill to you, with a large diameter concrete drill, that you could use at hammering your skull !

Just kidding !.. I've never been a drill rental company.

Glassdub

I think its **bleep** simple, if money is exchanging hands in the usage of TV, they want a slice of it, I read & got the analogy, it doesn't correspond to my situation, so it's irrelevant as are the needs of the user, its really no ones business for what & how long TV is used (outside of business usage), its not like TV is paying for a users network.

Andre75

@OldSurferDude wrote:
I decided to chime in, again, on the algorithm for determining personal use. It will never achieve the goal of differentiating between "alturistic" and "profit motive". I my case, I have received benefit and I will give 10% of the benefit I received. here is "10% of gratitude" and a "10% kiss on the cheek", and where do I send 10% of the meal that was made for me?
My suggestion is a pay-for-feature business model. Very basic (no chat, no audio, no file transfer, no conferencing, etc.) is free or a nominal charge of €3/mo. Put in advertising and have it removed for €5/mo.

@OldSurferDude

"I decided to chime in, again, on the algorithm for determining personal use. It will never achieve the goal of differentiating between "alturistic" and "profit motive". ... I'm afraid you're wasting yr time. It's actually impossible, and I'm sure that you know this.

"My suggestion is a pay-for-feature business model. Very basic (no chat, no audio, no file transfer, no conferencing, etc.) is free or a nominal charge of €3/mo. Put in advertising and have it removed for €5/mo." ...
And I'm still afraid you're opening the "Pandora's box"... Moreover some will have some other features request or suggestions. (as for my personal case, it has a few interest if I'can't transfer files. But I don't need a chat -typing on the other "NotePad" is enough for me if necessary- and I don't need voice call, nor keeping on a connected session for more than 15 mn to 120 mn... And I don't need to remote my own devices, as I only use it to help others... etc.)
But it's only my personal case, and if you ask to @Glassdub, he will tell you that he absolutely needs to remote his own other devices, from his work place, keeping on connection 24 hours/7 days... and to transfer files etc.).... And if you ask to another one, she/he will tell you that...

Andre75

@OldSurferDude wrote:
I don't think anyone, even those at TV, knows what the algorithm calls commercial or non-commercial. I think I was whacked just because I have my own domain name. Or I have more than x computers.
The point being is that we broke the rules of The Algorithm. It's a mindless mathmatical formula, created by an engineer at the direction of a bean counter.and a greedy CEO. What would you expect from them? Certainly not compassion.
This is the hand we're dealt. Deal with it and move on.

@OldSurferDude

Of course, this algorithm can't really discriminate between what TeamViewer calls "Personal use" and "Professional use"... @waces is right and explains it clearly.

It only randomly targeted free users, and it blocked, randomly some of them for no real reason ! Sometimes "it" was right, sometimes "it" was wrong! (I said a long time ago that it was just a lottery).
It seems to have been introduced to push those who could feel "guilty" to pay for a license (those who felt suiting to the criteria for "Professional use", under the rules listed in TV's KB)...
The others, those who resisted either abandoned TeamViewer for another mean, or waited for the TV managers stop playing that lottery.
It seems to me that we are wasting our time trying to justify that we were not really "guilty", since no one was guilty !....
@Glassdub : Who is responsible for losing the lottery ? Especially when you don't know that you are playing it ?... (Is this analogy better suiting to your understanding of the "problem" ?)
But that wasn't the question ! Sorry that you can't understand what I'm trying to tell you about "Dad's rules in dad's house"... and persist to justify yourself for nothing for you would be "guilty" or not... And still insist to complain and "explain" that "Dad's rules" are unfair, or stupid (actually, just random)... as everybody knows and understood that already.

(* N.B. just saying that an analogy is irrelevant doesn't demonstrate its irrelevance. It more demonstrates that this analogy wasn't read or understood)