Commercial use - Connection time out
Comments
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I have the exact same situation. I'm trying to help my 80 yr old mother with her email and keep getting kicked off and rejected with each attempt. This is so frustrating, I have used Teamviewer 3 times in 2024, all to help my elderly mother and I'm being accused of being a commercial user??? How??
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I have the same issue trying to help my dad from overseas.
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They send me a message with a link to a declaration of private use, but the link doesn't work. How do I get that declaration pdf?
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TeamViewer sent me an email stating I needed to fill out the declaration form - and the link was no good. Disappointing.
Anybody have a copy?
Thanks
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I was sent an email telling me to fill out the declaration form for personal use. But the link to the form was bad. Anybody have a copy?
Thanks
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Same thing. A mail from Teamviewer sent me a link which is no good. I'm a senior helping 3 other old men (82 /86 years old). I explained that to Teamviewer ; but they want to sell me a licence !! I've no money to do that.
I'm going to test other softs to be connected free to help friends. TEAMVIEWER TEAM I hate your greed for money and your indifference to helping people who need it = shame on you.
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Me too!
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I have the same issue. Tells me "commercial use detected". I am retired and have no commercial use. It only makes it easier for me to access other machines in the house.
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Deleting this off my PC's. Keeps cutting out after a very short time as they think I'm using it commercially. You can't submit a ticket as the link doesn't work. Bye Teamviewer. You have been good for many years but now you are **bleep**.
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Got the exact same thing, no response from TeamVIewer ….. it was good while it lasted, time to move on!!!!!
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I have the exact same situation. I'm trying to help my 88 yr old mother with her email and other account.
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Hi everybody
In the last year when Reclaim your Free Version at link teamviewer website . I can get one ticket pdf to know my request is send successfully but now i can not get any pdf ticker after submit. Pls help
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Not used commercially. Please unblock the license.
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Same problem
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I use teamviewer only for private purposes. I have computers in my home, my cell phone and a family member's computer saved on my account. I do not use this program for commercial or business purposes. Yet the system detected commercial use and blocked my access. Please check it and find out the reason, and block me from accessing it for private purposes
My login: [removed per Community Guidelines]Regards
Radosław Cieślak0 -
I am traveling abroad and need to access websites that are blocked from abroad so I access the computer in my country remotely. Also I help my parents.
[removed per Community Guidelines]
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The link in the message didn't work. I found it online though.
Here is the link. Since I can't post links because I just registered in the forum. I have to split it before the .com Which means you just have to remove the space before the .com
static.teamviewer .com/resources/2019/03/Form_TeamViewer-Personal-Use-Declaration.pdf
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I am traveling abroad and need to access websites that are blocked from abroad so I access the computer in my country remotely. Also I help my parents.
[removed per Community Guidelines]
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I have found the pdf online. Teamviewer is not allowing me to post the link so here is a description how to get it
Just google the following
TeamViewerDeclarationOfPrivateUse filetype:pdf
The first link contains the pdf
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Glad to see support got back to you in a timely manner…
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The reset process is presently broken.
You will go through the process, fill in the blanks and click submit.
At that point there SHOULD be a popup that gives you a PDF to digitally sign and submit with your reset.
IF YOU DO NOT GET A PDF they will just send you an email in a week saying that they could not verify because you didn't submit the PDF…
But here's the wonderful thing about that Email…THEIR LINK in the email to direct you to the PDF is a dead link :)
They don't even know their own page is busted. It will be in the email…
2) THIS FORM is a declaration of private use that needs to be printed, signed personally and sent back to us replying to this email.
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Hello Team Viewer
Presently your commercial use reset declaration PDF is not working. Something is busted on your end.
https://www.teamviewer.com/en/special/reset-management/
Do you see all these people posting about how they cannot access the PDF?
Because the reset process no longer generates a PDF. It just submits your info…
And then a week later you get a reply saying they can't reset your account because you didn't submit the PDF…
But if you indulge me, your PDF no longer generates.
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I am traveling abroad and need to access websites that are blocked from abroad so I access the computer in my country remotely. Also I help my parents.
[removed per Community Guidelines]
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I gotten an even funnier response from TEAMVIEWER.
I am a personal user. But their software say that i am using it for commercial use.
then they made my connection timed out.
and keep on asking me to pay for a commercial version.
the 2 terminal i am using is my personal and 1 terminal is a laptop loan from my company.
how to make them stop the timed out issue?0 -
I have my desktop, laptop, chromebook, and now a raspberry pi for a TV in my home setup for TeamViewer..
During setup for the rpi in this room dubbed "office" for which I work from home, I'm not flagged as a "commercial" user though the purpose of the TV is for personal, home security.
How do I fix this?
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See the post directly above. I have posted the working link to the pdf there.
Here is the link. Since I can't post links because I just registered in the forum. I have to split it before the .com Which means you just have to remove the space before the .com
static.teamviewer .com/resources/2019/03/Form_TeamViewer-Personal-Use-Declaration.pdf
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See the post directly above. I have posted the working link to the pdf there.
Here is the link. Since I can't post links because I just registered in the forum. I have to split it before the .com Which means you just have to remove the space before the .com
static.teamviewer .com/resources/2019/03/Form_TeamViewer-Personal-Use-Declaration.pdf
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I have the free version of Teamviewer and when i remote in to a computer i'm getting the following message; your teamviewer session has times out and will be closed
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I have the same problem, so annoying
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I see millions of posts about this issue, I am also in that situation. I just filled in the form to be allowed personal use again, but no reply after 3 weeks.
[removed per Community Guidelines]I just want to control max 10 devices from 1 user account (only remote access). [removed per Community Guidelines]
Fine if it costs money, but I will not pay a company treating me like I commited fraud, while I have followed all rules, I am retired, so I do not work, so I can't even use it for work.
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