Commercial use - Connection time out

PhoTonic · April 8

I get this message that I'm using Teamviewer for commercial purpose. But I'm not. Can you please correct this in my account. Otherwise Teamviewer will be useless for me. The license fee is also very high for the little use I have for Teamviewer

박영임 · April 8

Hello, I'm TeamViewer user Park Youngim. I use it to ask or teach an acquaintance when I need help while studying Photoshop, but I was blocked because I suspected it was used for commercial purposes. I'd appreciate it if you could unblock it.

[removed per Community Guidelines]

안녕하세요 팀뷰어 유저 박영임입니다. 저는 포토샵을 공부하면서 지인에게 도움이 필요할 때 물어보거나 가르쳐줄 때 사용하는데 상업적 목적으로 사용이 의심된다하여 차단이 되었습니다. 차단을 헤제해주시면 감사하겠습니다.

[removed per Community Guidelines]

Rob_van_Essen · April 8

Good evening,

I have been using Teamviewer for several years now to help my brother remotely, he is dyslexic and has had strokes.

Until recently this went well, but last week I was kicked out after a few minutes. I had this happen before and support changed something so that I could use the free license again.

My question is, could this be released again please?

Thank you in advance and kind regards,

Rob van Essen

kr7949 · April 9

I have been using TeamViewer for years, helping my very much non-technical mother navigate her laptop. We both upgraded and can no longer use this product. After about 30 seconds it pops up "Commercial Use Detected" and disconnects my link.

This is certainly NOT a commercial use, I only use it for personal/family use. Why can we no longer use Team Viewer in this manner?

kr7949 · April 9

by "upgraded" I mean "installed current version". Not convinced this is an "upgrade", rather a degradation.

RMDivSol · April 10

How do I change my TeamViewer from Commerical Use to Non-Commercial Use?

For answer, use email address of [removed per Community Guidelines]

breese · April 10

I have been using the free license for a number of years.

A few years back I even filled out a form to prove the use of this software for helping family members and on slow days at work, logging into my home machine to work on my Holiday Light Show software (called X-Lights).

I do not understand how my account is being flagged.... While I can see that there might be Some monitoring going on, I have never accessed anything with a Work Type Domain.

Please, I filled out the Reset Form.....

RicardoA · April 10

I summited the reset form but got an email saying that "After reviewing the information provided to us, we were unable to confirm that the submitted ID is being used privately."

In that email you say I can fill a declaration (with link included).

However the link is broken. It says:

This site can’t be reached

Check if there is a typo in mailings.teamviewer.com.If spelling is correct, try running Windows Network Diagnostics.

DNS_PROBE_FINISHED_NXDOMAIN

This happens in Chrome, Firefox and Brave, windows 10. No ad blockers.

I have no hope in getting an answer but, anyway, I leave it here.

sdholloway · April 11

Title says it all

armorlight · April 13

Several years ago Teamviewer said they "suspected commercial use" which is not true at all. I have several computers in my home that I use for Plex, routing functions etc.

Anyway, I'm started getting the message a few months back. I replied to my support email several times and they refuse to answer me.

What is the point of a free version if they block you from access and have no way to contact them for support?

PLEASE UNLOCK MY PERSONAL ACCOUNT!

Thank you!

Hound69 · April 14

Hi.

I contacted you a few months ago with the list of computers I connect to.

You assured me that everything was OK..

But I sill want connect. Please can you help.

Regards

Lee.

jonnyell · April 14

Hi, I used to help a relative overseas for free but I can't figure out how to do it anymore. is TeamViewer still available for free for such use? thanks

Casimila · April 14

Hi,

as for many users my Teamviewer states that I use it commercially which is not true.

I only use it for my own PCs and family.

I already filled out the form with the Teamviewer IDs I need. On further request I also signed another Teamviewer form stating that I use it only for family purposes.

I sent the email with that form 2 weeks ago, but nothing happend?

Who can help here??

Carsten

YW2024 · April 14

Hi

I have two macs which I am trying to connect with, one being the host and the other being the remote device I need to occasionally use.

I am signed in on both devices for easy connect. However, the connection lasts for a minute and I see a message relating to needing a paid account, I though this functionality was available on the free plan.

My host device was formerly used with a business license, but I no longer use my work account. I have tried a complete reinstall already (checking if all the configuration files were removed) but it still happens

Any advice would be appreciated

Best,

YW

LuftKei · April 15

How do I get it unbanned

[removed per Community Guidelines] is my ID

RonEFugate · April 15

I have the same issue. How do I get access again. I am attempting to help my aging father and do not use TeamViewer for any other purposes.

fhsfdhss · April 16

i have teamviewr for personal user but after 1 minute dont let me have access. I am not a corporation. WHY

Occ74344 · April 17

They sent me an E-mail with a link to fill out, that was a dead link. I replied stating this and they replied that they could not verify personal use only, so wouldnt remove the restriction. If they are doing away with free personal use, just say it. Stop yanking us around.

Dumaine · April 17

Well for a couple months I could not access my mothers computer. Kept getting the Suspected Commercial Use notice. Reset my account and issue still presisted. Fast forward to this morning, she called with a issue so I asked her to open TV just to see what happens. Low and behold it worked this morning so maybe the issues are being resolved........

trampmasta · April 17

Also how do i prove this to the teamviewer algorithm to show that im not using this for business? i dont have a business and use this for my couple of pcs i have setup in my home.

DjMaxi · April 18

I'm a user who has been using Teamviewer for at least 15 years, maybe more. Now the software no longer works. It continually closes my connections because it detects me as a commercial user. I have sent the signed form at least 10 times, where I declare that I am a private and NOT commercial user. the program works for a couple of times and then blocks me again. After many years I am forced to abandon TeamViewer and switch to other software that does not create these problems for private individuals. This is a negative feedback that I leave you. TeamViewer was an exceptional program, but now it has become a punishment for us private individuals! Is there a definitive solution to not have these problems continuously?

Tanks

SDTodd · April 19

I have used Teamviewer for years on a non-commercial basis. I use it a couple of times a year to support my elderly parents. I have only used the Mac version on both side until recently.

I am trying to help my elderly father-in-law. He has a Windows computer and I have my Mac Computer. I keep getting multiple errors. First, it is telling me I am using Teamviewer in a commercial setting. This clearly isn’t the case. (He gets his internet using Starlink, so I don’t know if that is a factor in their determination if it is commercial or not.) I am not sure if my other problem is related to this but whenever I tried to login to the remote computer, it doesn’t work and then says I have to try again in a few minutes.

rick559 · April 21

I only use Teamviewer with a Free Licence to access my family's computers. At the moment it is my daughters. But I get 5 minutes only. I removed her laptop from Bookmarked but I am still getting the message below. It is so frustrating because this never used to happen.