Commercial use - Connection time out

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Comments

  • BobL1952
    BobL1952 Posts: 7

    Today I had an answer from TeamViewer.

    Yehhh, they did reset my ID, thank you TeamViewer!

    It seems to be important that you enter ALL ID's (up to 10) you need to work with TeamViewer.

    Ij your ID has been reset, but the ID of the PC you contact with is still known as commercial user you still will get the message "commercial usage"


    Stay hopefull and describe clear and honest what you do.

    But remember that TeamViewer uses a tool to check what you do and can get confused again.

    Also contacting home and office PC's or using it for a non profit company will be noted as Commercial usage.

    That is written in their explanation

  • MockingBirdd88
    MockingBirdd88 Posts: 2

    Hi,

    My TeamViewer connection closed after one minute with the message "connection blocked after timeout". I read that is has something to do with to many connections or to long etc. I wanted to help a family member and was connected one minute. I think I didn't touch TeamViewer for like 6 months or so. Unlikely that it has to do with to heavy usage of the free product.. Any ideas to fix this? Btw no hurry I already helped in via the mobile version of TeamViewer without any problems. Using Windows 10. Thanks.

  • mrwire
    mrwire Posts: 1

    Hi. I have been and am using TV for years and occasionally I get reduced to 5 minute sessions. I saw a toast pop up that says something to the effect that "it appears that you are using TV commecially". Totally wrong. I recently updated my 3 free TV installs and coordinated all of them to the same settings.

    I am 72 years old and retired many years ago because of disability. I use a laptop at my barkalounger and a laptop in my office upstairs. The 3rd TV is installed on a headless Beelink mini pc, used as a server. One of the benefits of TV is that I can remain downstairs and use or transfer files. Both my knees are in very bad shape, so avoiding stairs is essential.

    In the past I have helped other old friends with their computers. I have never asked for and never recieved any money or anything other than a thank you.

    Please tell me what I may have done to invoke this 5 minute penalty. Or it seems to be likely that something automated flagged be as a violater of TV rules.

    I will be waiting for a resolution from you.

    Sincerely,

    Philip J Michaud

  • Fred805
    Fred805 Posts: 2

    It is April 6, 2024, and I started have the connection timing out immediately about a month ago. Have tried various things and cannot get it resolved. I'm a free user too and do not abuse the privilege. I have not read past the first 30 or 40 posts. If there is a solution, I would hope that it would be placed near the beginning so that a person does not have to read through 400+ messages. I've used TV for a few years successfully. Family and close friends have been the recipients of what I can do.

    To try to confirm a good connection, I connected to my wife's laptop. The connection times out in about 30 seconds.

    Something is BROKEN!!

  • Lifeisgood19
    Lifeisgood19 Posts: 1
    edited April 8

    Same issue for me. This is **bleep**! I'm remoting into my personal computer from another one of my personal computers. Keep getting disconnected after 56 seconds then a bogus message about I'm using it in a commercial setting and connections to partner will be blocked until 22:10

  • TattieDave
    TattieDave Posts: 2
    edited April 8

    I keep getting logged off after a few minutes due to "Commercial Use detected". I only use it to connect to my home machine whilst I'm either in the local Library or at College. I couldn't afford to pay for a license, so what **bleep** do I do?

    Oh, by the way, I use a VPN so perhaps that's why it's being awkward? I hope not as VPN's are harmless & stop spam etc.

    Please help!

  • xffects
    xffects Posts: 1

    i have a free account, I use teamviewer for my family, yet keep getting message that I am using teamviewer commmercially, and cuts me off. arghhhhhhhhh help.

  • Fotios_96
    Fotios_96 Posts: 2

    ฮ™n the context of a retrospective study that I am doing regarding the congenital malformations of the tricuspid valve in the dog, I connect through the Team Viewer from Germany where I am, to the computer of my professor who is in Greece. Unfortunately while I'm not using Team Viewer for commercial use, it won't allow me to connect for more than 2-3 minutes and then it disconnects me. Could you tell me how I can connect for longer periods of time?

    Thank you in advance!

  • Poulaki
    Poulaki Posts: 2
    edited April 8

    Hello. I am a user of your Team viewer service. I have an employer-provided device and a paid company account, and then I have my own private device with my assigned ID that I use only for private purposes.

    I use mobile data to connect to the internet, but I also use my private wi-fi network.

    The last time I used a company device and paid account connected through my private wi-fi network, it then started showing a warning on the private device used for private purposes connected to private wi-fi when remotely helping my friend, that I was using the device for commercial purposes .! I ask - WHY?

    It Is not allowed to use a commercial device with a paid account connected via my private wi-fi so as not to interfere with using a private device with a free account for private purposes.

    Please unblock my private IDs [removed per Community Guidelines] and [removed per Community Guidelines] on my account, email: [removed per Community Guidelines].

    Thank you for your reply.

  • NukedPrivateUser
    NukedPrivateUser Posts: 7

    It cannot be a coincidence that ALL of these problems began with the update to roll out Mobile Device Management. I am convinced that either accessing your teamviewer account from a mobile device now immediately flags it as commercial use, Or they have changed the way "Commercial Use Detection" works...because ALL cellular devices will have varying IP address that will overlap with other mobile devices...Stack on that you using wifi at work or any public location will also appear to be commercial use...

    It was rolled out February 14, 2024

    https://www.teamviewer.com/en-us/insights/what-is-mobile-device-management/

  • NukedPrivateUser
    NukedPrivateUser Posts: 7

    You'll note as a business that there has been an exponential uptick in Commercial Flagging...

    It cannot be a coincidence that ALL of these problems began with the update to roll out Mobile Device Management. I am convinced that either accessing your teamviewer account from a mobile device now immediately flags it as commercial use, Or they have changed the way "Commercial Use Detection" works...because ALL cellular devices will have varying IP address that will overlap with other mobile devices...Stack on that you using wifi at work or any public location will also appear to be commercial use...

    It was rolled out February 14, 2024

    https://www.teamviewer.com/en-us/insights/what-is-mobile-device-management/

  • DTLN
    DTLN Posts: 1

    My connection has suddently been flagged too (i guess) because i have a time limit when connecting to my personal PC from my iPhone via the Teamviewer app.

  • Andeloba
    Andeloba Posts: 1

    I was using it for a private user and it was blocked that commercial use was detected. I have never used it for commercial use, so please resolve this.

    Thank you

  • TommyB
    TommyB Posts: 2

    I have been using TeamViewer (free license) for quite a while now to connect to a computer in my basement. All has been fine, until recently. Now when I connect, it runs fine for about 35-45 seconds and then times out. I seems to be something about my license, but I have no idea. Below is the message. Any ideas?

    Teamviewer Problem.png


  • Perkins67
    Perkins67 Posts: 1

    Anyone else having this issue, how to resolve? Only using for personal use for PC's around my home, Dads and brothers PC for when they need help but not commercially as a business?

  • Houstonian
    Houstonian Posts: 2

    Yes, my access has also been 'blocked'. I do not use TV for commercial use. I assist family and friends only, but can no longer do so. I cannot find any way of checking my overall use and also not able to find a 'direct line' to report the issue and get it resolved.

  • Houstonian
    Houstonian Posts: 2

    I found this link which may assist. I have submitted my request and await the result.


    https://community.teamviewer.com/English/kb/articles/5265-why-do-i-see-commercial-use-suspected-commercial-use-detected


  • Stevan011
    Stevan011 Posts: 3

    I was using TW it for a private user and it was blocked that commercial use was detected. I have never used it for commercial use, so please resolve this. Thank you in advance.

  • Stevan011
    Stevan011 Posts: 3
    edited April 8

    I was using TW for a private user and it was blocked that commercial use was detected. I have never used it for commercial use, so please resolve this. Thank you in advance! [removed per Community Guidelines]

  • PhoTonic
    PhoTonic Posts: 1

    I get this message that I'm using Teamviewer for commercial purpose. But I'm not. Can you please correct this in my account. Otherwise Teamviewer will be useless for me. The license fee is also very high for the little use I have for Teamviewer

  • ๋ฐ•์˜์ž„
    ๋ฐ•์˜์ž„ Posts: 2
    edited April 8

    Hello, I'm TeamViewer user Park Youngim. I use it to ask or teach an acquaintance when I need help while studying Photoshop, but I was blocked because I suspected it was used for commercial purposes. I'd appreciate it if you could unblock it.

    [removed per Community Guidelines]

    ์•ˆ๋…•ํ•˜์„ธ์š” ํŒ€๋ทฐ์–ด ์œ ์ € ๋ฐ•์˜์ž„์ž…๋‹ˆ๋‹ค. ์ €๋Š” ํฌํ† ์ƒต์„ ๊ณต๋ถ€ํ•˜๋ฉด์„œ ์ง€์ธ์—๊ฒŒ ๋„์›€์ด ํ•„์š”ํ•  ๋•Œ ๋ฌผ์–ด๋ณด๊ฑฐ๋‚˜ ๊ฐ€๋ฅด์ณ์ค„ ๋•Œ ์‚ฌ์šฉํ•˜๋Š”๋ฐ ์ƒ์—…์  ๋ชฉ์ ์œผ๋กœ ์‚ฌ์šฉ์ด ์˜์‹ฌ๋œ๋‹คํ•˜์—ฌ ์ฐจ๋‹จ์ด ๋˜์—ˆ์Šต๋‹ˆ๋‹ค. ์ฐจ๋‹จ์„ ํ—ค์ œํ•ด์ฃผ์‹œ๋ฉด ๊ฐ์‚ฌํ•˜๊ฒ ์Šต๋‹ˆ๋‹ค.ย 

    [removed per Community Guidelines]

  • Rob_van_Essen
    Rob_van_Essen Posts: 1
    edited April 8

    Good evening,

    I have been using Teamviewer for several years now to help my brother remotely, he is dyslexic and has had strokes.

    Until recently this went well, but last week I was kicked out after a few minutes. I had this happen before and support changed something so that I could use the free license again.

    My question is, could this be released again please?


    Thank you in advance and kind regards,


    Rob van Essen

  • kr7949
    kr7949 Posts: 2

    I have been using TeamViewer for years, helping my very much non-technical mother navigate her laptop. We both upgraded and can no longer use this product. After about 30 seconds it pops up "Commercial Use Detected" and disconnects my link.

    This is certainly NOT a commercial use, I only use it for personal/family use. Why can we no longer use Team Viewer in this manner?

  • kr7949
    kr7949 Posts: 2

    by "upgraded" I mean "installed current version". Not convinced this is an "upgrade", rather a degradation.

  • RMDivSol
    RMDivSol Posts: 1
    edited April 10

    How do I change my TeamViewer from Commerical Use to Non-Commercial Use?

    For answer, use email address of [removed per Community Guidelines]

  • bschnapper
    bschnapper Posts: 3
    edited April 10

    I have a free account. It was flagged as commercial use. I followed the process to get reinstated and received an email from TeamViewer Personal Use <personaluse@teamviewer.com>

    The email has a link to a "declaration of private use form." I am instructed to complete the form and "we will review your response confirming your declaration of private use and use this to determine whether we can re-enable your use of TeamViewer."

    The link is a dead end. I get the following when I click the link.

    image.png

    I replied to the email, but not surprisingly, no response from TeamViewer. I have tried phone calls and chat. Nothing doing. Is there any way to get some attention? I would like to return to using this tool. I just can't figure out what else to do. Any help is greatly appreciated.

  • breese
    breese Posts: 5

    I have been using the free license for a number of years.

    A few years back I even filled out a form to prove the use of this software for helping family members and on slow days at work, logging into my home machine to work on my Holiday Light Show software (called X-Lights).

    I do not understand how my account is being flagged.... While I can see that there might be Some monitoring going on, I have never accessed anything with a Work Type Domain.

    Please, I filled out the Reset Form.....

  • RicardoA
    RicardoA Posts: 1

    I summited the reset form but got an email saying that "After reviewing the information provided to us, we were unable to confirm that the submitted ID is being used privately."

    In that email you say I can fill a declaration (with link included).


    However the link is broken. It says:


    This site canโ€™t be reached

    • Check if there is a typo inย mailings.teamviewer.com.If spelling is correct,ย try running Windows Network Diagnostics.

    DNS_PROBE_FINISHED_NXDOMAIN


    This happens in Chrome, Firefox and Brave, windows 10. No ad blockers.


    I have no hope in getting an answer but, anyway, I leave it here.

  • sdholloway
    sdholloway Posts: 4
    edited April 11

    Title says it all

  • nhumctech
    nhumctech Posts: 3
    edited April 12

    See JenW's comment above that has a link to a form that actually works.

    I sent this form into TeamViewer earlier this week. I have not heard back from them.

    I'm going to start to look into **Third Party Product** as an alternative to TeamViewer.

    [removed per Community Guidelines]

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