Commercial use - Connection time out
Comments
-
I have not heard back either. Very frustrating!
0 -
Wow, comment capability removed the name/ URL an alternative to TV when I tried to post the name and the link.
[removed per Community Guidelines]
1 -
I sent mine 48 hours ago. No reply yet either. Not even an auto response to know that it was received. I realize that it's a free license, but support could be much better. Very frustrating.
1 -
I sent mine in 9 days ago and no reply...
0 -
Several years ago Teamviewer said they "suspected commercial use" which is not true at all. I have several computers in my home that I use for Plex, routing functions etc.
Anyway, I'm started getting the message a few months back. I replied to my support email several times and they refuse to answer me.
What is the point of a free version if they block you from access and have no way to contact them for support?
PLEASE UNLOCK MY PERSONAL ACCOUNT!
Thank you!
0 -
Hi.
I contacted you a few months ago with the list of computers I connect to.
You assured me that everything was OK..
But I sill want connect. Please can you help.
Regards
Lee.
0 -
Hi, I used to help a relative overseas for free but I can't figure out how to do it anymore. is TeamViewer still available for free for such use? thanks
0 -
Hi,
as for many users my Teamviewer states that I use it commercially which is not true.
I only use it for my own PCs and family.
I already filled out the form with the Teamviewer IDs I need. On further request I also signed another Teamviewer form stating that I use it only for family purposes.
I sent the email with that form 2 weeks ago, but nothing happend?
Who can help here??
Carsten
0 -
Hi
I have two macs which I am trying to connect with, one being the host and the other being the remote device I need to occasionally use.
I am signed in on both devices for easy connect. However, the connection lasts for a minute and I see a message relating to needing a paid account, I though this functionality was available on the free plan.
My host device was formerly used with a business license, but I no longer use my work account. I have tried a complete reinstall already (checking if all the configuration files were removed) but it still happens
Any advice would be appreciated
Best,
YW
0 -
How do I get it unbanned
[removed per Community Guidelines] is my ID
0 -
I have the same issue. How do I get access again. I am attempting to help my aging father and do not use TeamViewer for any other purposes.
0 -
i have teamviewr for personal user but after 1 minute dont let me have access. I am not a corporation. WHY
0 -
They sent me an E-mail with a link to fill out, that was a dead link. I replied stating this and they replied that they could not verify personal use only, so wouldnt remove the restriction. If they are doing away with free personal use, just say it. Stop yanking us around.
0 -
Well for a couple months I could not access my mothers computer. Kept getting the Suspected Commercial Use notice. Reset my account and issue still presisted. Fast forward to this morning, she called with a issue so I asked her to open TV just to see what happens. Low and behold it worked this morning so maybe the issues are being resolved........
0 -
Also how do i prove this to the teamviewer algorithm to show that im not using this for business? i dont have a business and use this for my couple of pcs i have setup in my home.
0 -
When trying to help my daughter, my license got disabled, probably due to suspected commercial use.
However it never is used commercially.
Now I do have maild Teamviewer about this, and the first time I got an answer, second time with my account mail I did not.
They told me that I had to fill in a form, sign it, and then send it back to them.
However, the link to the form in the mail did not work and did not get me to a form to fill in to re-activate my free license again.
I don't know why I didn't get an answer anymore, maybe TV support is too busy.
But maybe somebody can tell me the correct location of the form, so I can fill it in, sign it and send it back to Teamviewer.
Thank you.
1 -
I'm a user who has been using Teamviewer for at least 15 years, maybe more. Now the software no longer works. It continually closes my connections because it detects me as a commercial user. I have sent the signed form at least 10 times, where I declare that I am a private and NOT commercial user. the program works for a couple of times and then blocks me again. After many years I am forced to abandon TeamViewer and switch to other software that does not create these problems for private individuals. This is a negative feedback that I leave you. TeamViewer was an exceptional program, but now it has become a punishment for us private individuals! Is there a definitive solution to not have these problems continuously?
Tanks
0 -
I have used Teamviewer for years on a non-commercial basis. I use it a couple of times a year to support my elderly parents. I have only used the Mac version on both side until recently.
I am trying to help my elderly father-in-law. He has a Windows computer and I have my Mac Computer. I keep getting multiple errors. First, it is telling me I am using Teamviewer in a commercial setting. This clearly isn’t the case. (He gets his internet using Starlink, so I don’t know if that is a factor in their determination if it is commercial or not.) I am not sure if my other problem is related to this but whenever I tried to login to the remote computer, it doesn’t work and then says I have to try again in a few minutes.
0 -
I only use Teamviewer with a Free Licence to access my family's computers. At the moment it is my daughters. But I get 5 minutes only. I removed her laptop from Bookmarked but I am still getting the message below. It is so frustrating because this never used to happen.
0 -
I sent my completed "Declaration of Private Use Form" to personaluse@teamviewer.com which is the address the request came from by replying as directed. I did this 4/10/2024. I still have no reply at all. How do I find out if it's been received and approved??
2 -
use and times me out after 30 seconds. What can I do to resolve this? Thank You!
0 -
Maybe they don't have much time or are busy.
I send my "Declaration of Private Use Form" signed as attachment as reply to my ticket id, so same message as I received the e-mail from at April 19 2024. So that is 9 days ago at the moment. So maybe they need more time.
So for the time being I'm using a free alternative. It's just that TeamViewer is slightly better and easier to work with imho. Hopefully they will answer soon.
0 -
my account has ended up on assist AR professional, how do I get this free again?
0 -
the same here
1 -
Hey all! I just got a new-to-me 2018 MacBook Pro and to set it up, i used Migration Assistant to clone the config from my older Air, with TeamViewer installed. The issue i ran into is the Pro is constantly flagging as buisness use, even after FOUR (4️⃣ , 4) reset requests. I know i was able to get other machines reset on this network that has a PTR record (homelab is my partner's, i just moved in) but not this Pro. I'd like to have this computer able to use TeamViewer properly as all my personal machines use this software.
0 -
I'm sorry but this was a skill issue on my end, i am impatient!
0 -
Hi Folks,
I help my family and friends with their PC problems, I am not a commercial user.
How do I remove the commercial flag from my account?
TIA0 -
I've filled in the form april 19th, but didn't hear anything yet.
0 -
Hello.
It's best to look at the first post and visit the url mentioned there and fill in the form.
0 -
In the past I used TeamViewer to support my elderly mother, but I stopped using it because I was constantly getting false messages accusing me of commercial use. I'm retired—no commerce involved. Now that **Third Party Product** is going to charge a minimum of $100 for 3 devices and 1 user I need to look at alternatives. I am willing to pay a modest fee to avoid the annoying false accusations. Does **Third Party Product** have a family plan or are licenses just for large companies?
0
