Commercial use - Connection time out

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Comments

  • nerfherder703
    nerfherder703 Posts: 2
    edited June 24

    I have been using TeamViewer for personal use for about a year. Suddenly, any time I try to use the Android app to connect to one of my machines, I get a notice that "Commercial Use is Detected".

    I can access this same machine using my PC, but the mobile app is triggering that Commercial Use message. I am not using it for commercial use.

    Any idea how I can correct this?

  • lpierrie
    lpierrie Posts: 3
    edited June 24

    Why am I now being denied access to Team Viewer when I occasionally, once or twice a month, help a friend with an issue?

  • lpierrie
    lpierrie Posts: 3

    Please help as soon as possible.

  • gjb999
    gjb999 Posts: 1

    Logging problem just started - I have an approved Free License, and have been using it for months very easily. Yesterday I started to get logged out, and thought it was just an issue with my account. I tried to log in today and received the same thing. I spoke with support and was told that "Free versions are not intended to lest forever. It is time to buy a license." Is that correct?

  • wcndave
    wcndave Posts: 7
    edited June 25

    I use teamviewer to support my elderly parents on their computers, and suddenly I am a commercial user, and can't help them with an urgent requirement, and from the forum it looks like this is affecting hundreds of users!

    A real blunder on the part of teamviewer, [removed per Community Guidelines]

  • kklosterman3
    kklosterman3 Posts: 3

    Getting timed out as a commercial user and i am a personal use only user. Need to be reassigned personal.

  • Minothi
    Minothi Posts: 1

    Hi!

    Im using teamviewer (free) to monitor the screen on a computer that is running a homemade alarm system. Its in my music room where I keep allot of equipment of high value. Im not making any money in this room although we are a bunch of freaks making music there.

    But, I got a notification in the app that I might be using it commercially.. As I am using the free version of the software I have no way of telling them that I dont directly, so I am curious to know if I need to worry? And perhaps this message might reach them in this forum?

    Thanks for any effort to help <3

  • Razed
    Razed Posts: 2
    edited June 25

    when i connect to my friend within a matter of 10 seconds it disconnect but when he does it from his fine and connects to me it's fine does my friend need to change something so i can team view and share his screen? this has never happened before

    image.png

  • Lpspecial7
    Lpspecial7 Posts: 2

    Hi,

    For the last few months TeamViewer has been telling me I am using the app for commercial purposes, but I am only connecting to my own PC's. What is going on.

  • pekaynz
    pekaynz Posts: 2

    same here. why is teamviewer support not responding as there is clearly and issue with this currenly

  • pekaynz
    pekaynz Posts: 2

    below article explains how to get it back

    https://www.teamviewer.com/en-us/global/support/knowledge-base/teamviewer-classic/licensing/personal-use/commercial-use-suspected/

  • wcndave
    wcndave Posts: 7

    I think the response of the moderators and team, to merge all the responses here is just unacceptable really.

    My 88 year old father is not going to realise he needs to find a community online to fix his teamviewer installation, and is far more likely to see the popup saying he needs to upgrade, and think that's what he has to do.

    This then effectively turns into a scam.

    IF the software itself had a message like "we think you're using this commercially, you need to upgrade, if you're using it for personal reasons only, please click here to tell us and we'll reset it for you", then that would be another thing, but the way this is presented it dishonest at worst, and plain incompetent at best.

    And 416 pages of it… imagine how many users there are who didn't look for or find this site…

  • eljilali
    eljilali Posts: 2
    edited June 25 
    I use team viewer for non-commercial purposes, but I receive a message that blocks me and considers me for commercial use.

  • Unknown
    Unknown
    edited June 25
    This content has been removed.
  • Unknown
    Unknown
    edited June 25
    This content has been removed.
  • gica
    gica Posts: 3
    edited June 25

    How can I get rid of tye comercial usage detected?

  • gica
    gica Posts: 3

    I only use this on one computer of my 90 year old aunt from my Android phone.

  • Carlosccsan
    Carlosccsan Posts: 1
    edited June 26

    Hi, I have a non-commercial use account, which I use simply to connect to my own home computer when my family has problems, I only connect to this computer and I get this message all of a sudden, I have been using it for several years and before suddenly I get that, what can I do? Thanks

    IMG_6594.png

  • Beggar
    Beggar Posts: 2
    edited June 26

    I recently started getting a splash screen claiming that I am running TeamViewer commercially shortly after I connected to a friend's computer to help them out. I never used TeamViewer professionally. I never made a single penny by using TeamViewer.

    So now, whenever I try to connect to my friend's or family member's computer, it's the same four people of which my friend is the one I need to connect to mostly, I am getting this splash screen. And just a few minutes after I am getting kicked out.

    I am not planning on spending around 14 EUR every month. That's half of my internet flat rate Internet with unlimited data which I use everyday, unlike TeamViewer, which I only very rarely.

    This is really annoying since I have been using TeamViewer with this account for years without being accused for using commercially.

    So is it no longer free for private users to help their friends and family members? Do I need to switch to **Third Party Product** now?

  • hitstun
    hitstun Posts: 1

    I've filled out the personal use reset form at https://www.teamviewer.com/reset twice in the past week. Now, instead of my sessions timing out after 1 minute, now it times out after only 15 seconds. I mainly use TeamViewer to remote into two of my home PCs from my two personal Android devices, and never professionally. If TeamViewer is no longer free for personal use, just tell it to us straight.

  • parryjm
    parryjm Posts: 9
    edited June 26

    I keep running into the issue with TeamViewer timing out and connection blocked after timeout. This prevents me from providing technical assistance and this has become a recurring problem with using the "free" version of TeamViewer.

    I only use TeamViewer to provice technical assistance for 10 family and friends, so I do not charge anyone for my help. I have conveyed this to TeamViewer and at one point they said they would allow this free usage to occur.

    Now I am encountering this timeout and blocked connection issue.

    If TeamViewer is going to continue making the use of their free version an issue, then they should not provide a "free" version and I will need to look for other free products to use.

    Is anyone else encoutering this licensing issue with using the "free" version?

  • totore
    totore Posts: 2
    edited June 26

    LOL

    i use this service maybe one or two times per month BUT "WE KNOW YOU ARE A LIAR YOU ARE A **bleep** PROFESSIONAL USER"

    BUT NOT AT ALL !

    you musn't trust your IA
    but you have won i now use an another software !
    to everybody GO AWAY FROM teamviewer they want to die !
    this soft is a FREE **bleep**…

    byebye

  • Monger
    Monger Posts: 3
    edited June 26

    i am being flagged for commercial use and have reset. I get a confirmation email yet still flagged

  • Monger
    Monger Posts: 3

    These are personal computers not used at or licensed to any commercial entities as well

  • Joel
    Joel Posts: 3

    I have been using Team Viewer for 10+ years strictly to assist family and friends in trouble shooting their computers , no more.

    I may use Team Viewer in this capacity two or three times a month, no more.

    I tried to use Team Viewer today but i) got a pop up window stating that I am using Team Viewer for Business Purpose and that I need to upgrade my account and ii) got kicked out of teh session a very short period of time, maybe 3 minutes!

    Question: What do I need to do to get Team Viewer to consider my use to be Personal and allow to asset family and friends as it previously did.

    Thank you.

  • Wzrd
    Wzrd Posts: 1

    It disconnects after 5 minutes

  • JudgeChuck
    JudgeChuck Posts: 1
    edited June 27

    I've just been told that I am using Teamviewer for commercial purposes, apparently, despite only ever using it to provide remote support for my mother & father (for years, but only maybe once or twice a month, sometimes not for ages) and very rarely for my brother and sister-in-law (I can't remember the last time I had to help either of them). I now cannot connect to my 78 year old mother's laptop which is 220 miles away and she is panicking because she is having problems sending an important email. Thanks.

    I have added their IDs to the form and was just informed that I cannot connect to anything for 72 hours (!). Thanks again.

    Quite frankly, all I can think of to say is "what a **bleep**". You couldn't have made this more painful if you'd tried. Thanks for a third time.

    Edited to add: I understand that you want people who are using your software commercially to pay for it. I completely get it. However, the way that you have implemented this is impacting genuine users in a very serious way. Many, if not most of your personal users are depending on your software to provide support for elderly, less tech-aware parents / family and putting immediate blocks on accounts that cannot be quickly removed is an extremely poor way of trying to crack your commercial problem and shows utter disregard for those genuine users who rely on this to help their families. Very, very poor show.

  • Kahlin
    Kahlin Posts: 1
    edited June 27

    Welp, sounds like it's time to find a new option. Too bad, been using Teamviewer for years, but it's clear this is widespread and yet they aren't in any rush to do anything about it. Worse too, they have locked the entire population affected by this out of any live support that would allow them to get this resolved in a timely manner.

    [removed per Community Guidelines]

  • LaCrepe_
    LaCrepe_ Posts: 2
    edited June 27

    I'm being disconnected form my remote server for commercial use. But it's my personnal server, not doing anything commercial with it at all!

    Please help as it's starting to get annoying…

  • HACIK
    HACIK Posts: 3
    edited June 27

    team viewer personal free

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