Commercial use - Connection time out

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Comments

  • HACIK
    HACIK Posts: 3

    i am always getting time out

  • tehDude48
    tehDude48 Posts: 2
    edited June 27

    just tagged as a commercial account I use team viewer as a way to control my saltwater aquarium why I am on vacation. And as I was on vacation right now my heater broke and was manually controlling the heater by login and out quite a few times a day.. so how do I go about getting team viewer to fix this so I can continue to control my tank while on my vacation

  • nun97
    nun97 Posts: 4
    edited June 27

    for the umpteenth time I have a porblema on access to my pc (because it detected a commercial use) obviously so not

  • tarifdk
    tarifdk Posts: 2

    Once again Teamviever sessions relevant to my account disconnect after just 5 minutes, even I only use this few time a year, to hel my distance living parents.

    Please help register my account as private and non commerciel

    regards Torben /Denmark

  • leonvon
    leonvon Posts: 1
    edited June 27
    I'm getting the message TeamViewer connection blocked after timeout your license limits the maximum session duration. But I am a personal user not a corporate user

  • Binjam
    Binjam Posts: 2
    edited June 27

    I'm a single user and I would like to manage laptop of my family member.
    Since few days, I have only less than 1 minute to take the control and help my family.
    I'm using only for family, not for a commercial work.
    Why I have so limited action in my hands.
    Thanks to help me to understand

  • Codocks1954
    Codocks1954 Posts: 2

    I am trying to join my Son's session but keep getting the 'Session Code Expired' message., no matter how many updated passwords he creates. Conversely he can join a session that I create. What am I missing here? Do I need to tweak settings in some way? Any assistance appreciated

  • Djst12
    Djst12 Posts: 2

    i have never had this probelm before i dont use it for coprate use and just myself so i dont know what to do when i cant create a ticket either

  • superjiali
    superjiali Posts: 2

    for free version. teamviewer keep sign me out every 30s!! I don't know why

    image.png

  • Prometheus_2360
    Prometheus_2360 Posts: 3

    I am a free user using it for personal use only, how do i stop this message?

  • Prometheus_2360
    Prometheus_2360 Posts: 3

    This has happened before and I managed to contact Teamviewer to confirm my usage was personal but I can't seem to find it anymore, if anyone can help it would be greatly appreciated. thank you in advance.

  • maydaymayday
    maydaymayday Posts: 1

    same thing. use TV to connect to my parents computer once a month or less. now getting popups that i'm using it in a commercial environment which is silly. Cant open a ticket. Suggestions on alternatives?

  • Mount_Dirtalus
    Mount_Dirtalus Posts: 2

    I use TeamViewer on two old cell phones. The phones are connected to security cameras on my remote property, so I can keep an eye on things when I'm not there. I don't log in often, a few times a week to check on things unless I get a notification that there was activity.

    Seems like every couple of months, my account gets flagged as "commercial use", and my sessions get restricted. I used to be able to send an email and have it fixed, but now I don't see that option.

    So - 1) How do I get the account reset?, and 2) Is there any way to prevent this from reoccurring constantly?

    Thanks

    -Tim

  • JayMan72
    JayMan72 Posts: 1
    edited June 28

    Team,

    I am having this exact issue with my Father when I try to remote into his machine.

    We are both non-commercial users using the free license version.

    This has become an issue as I am able to remote into his machine and stay connected for less than 10 seconds before I get booted saying I have reached the time limit. It asks me to wait a minute to try again. I wait the a few minutes, try again and I either get immediately booted again or I can connect for 10 seconds and we start over again.

    My Dad is in his late 70's so being able to help him is paramount.

    Please help.

    TYIA
    Jay

  • xyzxz
    xyzxz Posts: 1

    Having the same problem. A family friend relies on me for tech support. I am in the UK, her in Australia. I purposely choose teamviewer as I can get in without a password prompt each time. I might login once a month to make sure her laptop is up to date. That is it. I am not using it for paid jobs.

    Is anyone getting a reply from teamviewer?? Why are people suddenly being flagged. This is ridiculous…

  • wcndave
    wcndave Posts: 7

    it looks like I have been blocked from responding to threads, because I complained about TV blocking all free users, when they support non-tech elderly people, who might think they need to pay…..

    wow!

  • wcndave
    wcndave Posts: 7

    Like I said before, many people are not going to realise they need to find this community online to fix this.

    Some might see the popup saying they need to upgrade, and think that's what they haveto do.

    This then effectively turns into a scam.

    IF the software itself had a message like "we think you're using this commercially, you need to upgrade, if you're using it for personal reasons only, please click here to tell us and we'll reset it for you", then that would be another thing, but the way this is presented it dishonest at worst, and plain incompetent at best.

    By the way, it appears that if you try to say anything negative about this experience, you'll get moderated and warned!

    Even free users are important for a software company, positive brand image….

    once the reputation of TV is destroyed…. I have over 100 employees and use remote support, and I can tell you I will now never consider TV.

    Here are the only realistic steps TV can take to resolve this:

    1. change the software so it stops immediate blocking
    2. email all free users to let them know about the change
    3. replace the blocking in the software with a message saying "just to check you're using it for personal reason, please follow this link.."
    4. include a 2 week grace period
    5. then 2 weeks after having seen the message (ie if someone logs in once a year, it's two weeks after the next login), a reminder, perhaps by email that they've still not done this
    6. then say 4 weeks of "ignoring" the message, enable the block, along with detailed message about why and what to do about it.

    do NOT just scam people who be definition fall into a low-tech-user category, which makes them susceptible…

  • MontanaJim
    MontanaJim Posts: 2
    edited June 28

    I've used Teamviewer for years to connect to my home computer from the road. It's been a while since I last needed to due to changes in employment and moving but I recently tried to connect and within 30 seconds or less I get disconnected and I'm asked to buy a license?

    Is the free access still available to non business/non commercial users? Of is this no longer available?

  • GLSmyth
    GLSmyth Posts: 11
    edited June 28

    I am on vacation and when I log into my computer at home I am told that commercial Use is detected, so I can only use it for five minutes. Any idea why this is happening? I am not a company and am just using it to connect to my own computer at home.

    Thanks

    george

  • GLSmyth
    GLSmyth Posts: 11

    It looks like I have been given a warning for asking a question, so I might get banned for asking another one.

    In the warning email I was pointed to this 400+ post thread, as well as a link to the article

    https://community.teamviewer.com/t5/Knowledge-Base/Why-do-I-see-Commercial-use-suspected-Commercial-use-detected/ta-p/5265

    As I have no idea what is going on I want to read it, but when I try, after several attempts to identify crosswalks and motorcycles I am told:

    You don't have sufficient rights to view this content. Are you trying to access the Frontline Knowledge Hub? If yes, please request access via this URL: https://teamviewer.com/frontlinedocsaccess (Please copy-paste the URL in your browser)

    When I go there I am told:

    Role not found.
    The page you were looking for could not be found

    I am just trying to figure out what is happening to a program I have used successfully for years.

    Can anyone guess why suddenly they think that contacting my computer at home might be commercial use so that I can rectify the situation? The only other use I have for the program (and much more important than looking at my home computer) is to help my mother when she has problems (at 94 she doesn't really understand much of this).

    Thanks to anyone who is willing to send me in the right direction.

  • neXus2000
    neXus2000 Posts: 7
    edited June 28

    This is a recurring thing with TW system. Long time ago, they had same issues, because they created some "software/plugin/api" or whatever, that monitors usage and by that it is suspecting that someone is using TW in commercial purposes. It seems that same monitoring software was never updated, because it behaves in same manner.

    And this is the example. Although I signed some of their thing that I'm not using TW in commercial purposes, about two months ago I got same notification, with same "session will end in X minutes", as I remember, although it ended in 15 seconds or so.
    I found out somehow where to "agree" again that I'm not using TW as commercial and after few days everything went back to normal.
    In those two months I had maybe 10-20 sessions, usually towards my wifes father PC. Truly, sometimes I connect to my computer from work to check if everything is OK, if something downloaded in meantime, did defrag finished defragging and so on. Using app from my mobile phone or from computer. Just a quick check. That is approx. 1 connection in 3 days.

    Do you know what I found out today? Sam **bleep** again. Your computer….session……**bleep**. Will you fix that god *bleep* tool that checks who is truly using it as commercial??? No you can't. Because there is no way that you can find out who is using it in that manner. The only way to truly check is to spy on users if they are using it for work. And that is against any law on this planet.
    So, either make it only purchasable, or just quit annoying users with you checking tool.

  • skilset
    skilset Posts: 5

    Is TeamViewer still free for personal use?

  • Kris0725
    Kris0725 Posts: 2

    I am sure that i am free user for personal purposes. Just connect my laptop to use remote. Not commecial. Suddenly TeamViewer open pop up windows said lolls commerical purpose and only can use minutes. How can i do?

  • Scekk
    Scekk Posts: 1

    Go to service tab > Reset Management > click "Click here to Start."

  • Poul_Eker1960
    Poul_Eker1960 Posts: 2
    edited July 1
    Is there free licence

  • TS-021
    TS-021 Posts: 9

    Hi,

    I've been using TeamViewer for a number of years now and recently I've noticed that when I try and connect to a system I have approximately one minute before I am kicked out by TeamViewer.

    If I try and connect to a system again I get a warning popup message -

    'Unable to connect A connection could not be established. Connection blocked. You reached the maximum session duration to this TeamViewer ID. Please try again later. Connections to this TeamViewer ID will be blocked until 00:00.'

    I am only using TeamViewers' Free License at my home and not for any commercial purposes.

    Has TeamViewer changed something on their end. Please could someone advise. Thank you.

  • GLSmyth
    GLSmyth Posts: 11

    Hmmm, no answer. If looks like unfortunately I am not the only one with this problem. I would have hoped that there would have been some response, even something just to say that this is an issue that is being worked on. Fortunately, I have found that I am able to do what I need to do through Google Remote Desktop, so I believe that will be a much less annoying way to get to my computer when needed.

  • jem
    jem Posts: 1

    I am having a similar issue. Several years ago there was a form that I filled to confirm that my license was personal\

    Any one knows how to request a review for personal use?

  • vice86
    vice86 Posts: 18

    I'm thankful its free but its quite annoying every few months to get flagged and have to jump through hoops to get it back to non-business like its been for years. I see as a free user we can't even send a support ticket now.

  • Kalon
    Kalon Posts: 2

    I use TeamViewer to prep my church computer before going in to stream the service on Sundays. This is not commercial use, all the work I do is voluntary, but TeamViewer is now flagging it as commercial use and limiting my remote session to 5 minutes.

    This happened once before and I was able to submit a support ticket and get it sorted, but now they only let licensed users submit support tickets. I even contacted their sales team and they said submit a support ticket, seems like even they don't realize the change in policy about support tickets being only for licensed users now.

    How can I get this sorted out, or should I just move on to a better remote desktop application?

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