My father has just purchased a new desktop PC from Dell. I took it to my home, connected it to my home network and setup Windows 10 for him, ensuring all updates where run and I transferred his data from his old PC.
To enable me to access this PC using my own monitor, keyboard and mouse, I installed TeamViewer on it and connected from my own desktop PC to this new PC. This all worked well and was flawless and very useful.
I then took the newly setup PC to my father house and set it up. Everything was fine EXCEPT TeamViewer. Each time this starts the bottom of the window shows the message "Not ready. Please check your connection". Also, I was unable to get to the teamviewer.com website, but had no problem reaching other websites. Wasted a couple of hours trying to troubleshoot this issue without success! During this process I realised his broadband connection was only running at 4 to 5 Mbs, so pretty slow, especially when his provider can support over 60Mps! However, that's another issue, but it did result in ad-hoc errors when trying to load web pages, especially when Windows update was running and hogging all the bandwith.
My father has his broadband account with TalkTalk. I determined that many TalkTalk users have issues with TeamViewer as TalkTalk seem to block this by default! Contacted TalkTalk and they told me they would unblock it. Tried again, no difference. This went on for a couple of days. Despite TalkTalk support saying they have now unblocked the access, TeamViewer is still unable to connect to the internet.
I'm not at a loss as to what to try next.
Is there any way to determine what is causing the issue? Is it some config on the PC, or is the PC okay and it is something to do with TalkTalk?
Any pointers would be much appreciated.