How to cancel my order

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Answers

  • lj_vbt
    lj_vbt Posts: 2

    I need to request a refund as it is impossible for me to use the license I just purchased - there is a continual error in the activation.

    I just purchased and I am requesting a refund now thanks.

  • donwiid
    donwiid Posts: 1

    I actually enjoyed using teamviewer over the last 4 years.

    Until I decided to cancel our premium subscription (747 GBP per annum + increase for 2022/23).

    That's where I violently fell out of love. A VERY confusing, ambiguous and misleading process. Never mind sharp or unethical practice, having to submit a ticket 28 days prior to renewal.

    They make it VERY VERY hard to find the correct place to raise the ticket (I tried customer portal / support portal / Teamviewer account). When trying to create a ticket, it redirects to another page. Eventually, by accident I managed to sign into the right thing, still not sure what I did after 2 hours of struggling.

    Then tried to change my payment method to PayPal. Because my PayPal account has 2FA, and I tried 3 times to do this from within Teamviewer. Now my PayPal is locked / requiring a password reset, on account of suspicious activity. Thanks a bunch Teamviewer!

    Consider this a divorce. No chance of reconciliation.

  • Hoogy
    Hoogy Posts: 1
    edited March 2022

    I have tried to open a ticket, but the email section is grayed out. I've called numerous times and sit on hold for a long time and then I'm disconnected. I can't believe it is so difficult!

  • Ying_Q
    Ying_Q Posts: 2,720 Moderator ☑

    Hello @Hoogy,

    We are sorry that your are experiencing difficulties on contacting support team.

    Would you mind sharing relating invoice information via Private Message please? So we assist you further.

    Hope to hear from you!

    Best,

    Ying_Q

    Community Moderator/中文社区管理员
  • ryarlagadda
    ryarlagadda Posts: 1

    You are a fraud. You making it impossible to cancel subscription online. You should be banned. I tried for a full day to submit a cancellation ticket but failed. One more charge on my account I will sue you guys. Cancel my subscription ASAP/

  • Akiho
    Akiho Posts: 1,411 Moderator ☑

    Hi @ryarlagadda,

    Thank you for reaching out to the Community.

    And we are sorry that you are experiencing difficulties in generating a support ticket.

    I share the link where you may submit a ticket right away. Could you try the link below to contact our dedicated team, please?

    📩 Submit a support ticket 

    *Please sign in with your licensed TeamViewer account when attempting to access the link.


    We are unable to assist in licensing, invoicing, or cancellation issues in the Community.

    However, we may support you to submit a support ticket.

    Thus, please let us know if you need further assistance to generate a support ticket.

    Hope this would be helpful.

    Best regards,

    Akiho


    Japanese Community Moderator / コミュニティモデレーター

  • battal5
    battal5 Posts: 1
    edited March 2022

    I have not used my Teamviewer business subscription in over a year, and have attempted to cancel the subscription several times now. However, you all have (seemingly intentionally) obfuscated the cancellation process so thoroughly that up until this point, I have not been successful in doing so.

    The reason that I'm posting here is because I've run out of options. Recently, Teamviewer charged me for [removed per Community Guidelines]on *two consecutive days,* after already charging me [removed per Community Guidelines] in September of 2021 for a subscription (that again, I do not use) which was supposed to last until September of 2022.

    A support page somewhere mentions that the only way to cancel a subscription is by submitting a ticket. The ticket creation page disappears and is replaced by this wacky community help forum every time I click on it. Please help me cancel my subscription and refund me for [removed per Community Guidelines] in unauthorized charges.


    Best,

    Ben

  • Ying_Q
    Ying_Q Posts: 2,720 Moderator ☑

    Hi @battal5,

    Thank you for posting and we are sorry to hear the negative experience with TeamViewer.

    I have sent you a private message about the information required in order for support ticket submission.

    Kindly check your TeamViewer Community inbox for further communication please.

    Hope to hear from you soon!

    Best,

    Ying_Q

    Community Moderator/中文社区管理员
  • goro_cisauk
    goro_cisauk Posts: 1

    Dear TeamViewer,

    Why are you making cancelation of subscription so difficult. Please help me cancel this immediately. Thanks in advance for your help.

    Please assist to cancelation and stop charging my card already!

    Zhilal

  • Ying_Q
    Ying_Q Posts: 2,720 Moderator ☑

    Hi @goro_cisauk,

    Thank you for visiting TeamViewer Community and we are sorry to hear that you are unable to raise the cancellation request.

    Can you kindly try to email the request to TeamViewer Support Team or simply send a Private Message to community moderator about your request please.

    Hope it would be helpful!

    Best,

    Ying_Q

    Community Moderator/中文社区管理员
  • customer_123
    customer_123 Posts: 1

    how do i cancel auto-renew debt collectors are emailing my company for payment when I didn't even know we were on auto renewal. Our credit card has changed long time ago and I do not want to pay for something I haven't even been using.

  • Cariappa
    Cariappa Posts: 4

    Completely agree, terrible service and impossible to cancel a subscription. Why do they have to messagings round with clients, they could have had a good run and just been fair, the bad press and reputation they are acquiring will bring the company down.

  • robertjan_vugts
    robertjan_vugts Posts: 0
    edited March 2022

    Dear madam/sir,

    I would like to end the Teamviewer license:

    [removed per Community Guidelines]

    Name: PensioenRust

    What is the earliest data to end this license?

    Thank you and best,

    Robert Vugts

    [removed per Community Guidelines]

  • eavesphoto
    eavesphoto Posts: 1

    How do I cancel my Subscription I don't want to renew it? It's hard to find when my subscription expires?

    Can anyone help Me?

    Thank you

  • kevin234kevin999
    kevin234kevin999 Posts: 0
    edited April 2022


    I recently bought teamviewer and I want to cancel it. [Removed by a Moderator due to Community Guidelines]

  • Natascha
    Natascha Posts: 1,591 Moderator ☑

    Hi @kevin234kevin999

    Thanks for your post and welcome to the TeamViewer Community 😊

    Can you please open a ticket in order to cancel your license?

    👉 Open your Ticket

    Please let me know if there are any further questions.

    All the best,

    Natascha 🙋‍♀️

    German Community moderator 💙 Moderatorin der deutschsprachigen Community

  • JenW
    JenW Posts: 1,221 Senior Moderator ☑

    Hello @eavesphoto ,

    Thank you for your post !

    In order to cancel or terminate your subscription, please open a support ticket via the link below:

    👉️ Open your ticket

    To find more information about your subscription period, please log in your Customer Portal if it has been already activated.

    All the best,

    Jennifer

    Modératrice Communauté Francophone / French Community Moderator

  • BrusselCity
    BrusselCity Posts: 4

    Same here. What a horrible service. Can't find any contact info nothing. I tried to cancel my subscription 1 year ago and still they pulled money from PayPal.

    Why make it hard as it can?


    I. WANT. TO. CANCEL. MY. SUBSCRIPTION!

  • brianwfreeman
    brianwfreeman Posts: 4

    I tried calling for hours, no answer -- and no voicemail. I tried emailing, and there it is a no-reply email. I tried chatting, no one answers chat. THERE IS NO WAY TO CANCEL A SUBSCRIPTION AUTO-RENEWAL! I put a block with my credit card company to block TeamViewer from auto-billing going forward.

    I think it is pretty slimy and scummy that it appears it is intentionally difficult for customers to leave when they are done with their contract.

  • brianwfreeman
    brianwfreeman Posts: 4
    edited April 2022

    TeamViewer - I hope you're listening. You better cancel my subscription. This auto-renewal scheme seems like a class action for consumer deception and unfair business practices.

  • Ying_Q
    Ying_Q Posts: 2,720 Moderator ☑
    edited April 2022

    Hello @BrusselCity and @brianwfreeman,

    We are sorry for the negative experience with TeamViewer!

    Would you please share the relating TeamViewer account via Private Message to community moderator please? We may be helping on forwarding the cancellation request.

    Alternatively, you may contact TeamViewer support team for direct support via support ticket submission.

    Hope the information would be helpful!

    Best,

    Ying_Q

    Community Moderator/中文社区管理员
  • SueN2510
    SueN2510 Posts: 3

    I would like to cancel my next subscription

  • .Carol.fg.
    .Carol.fg. Posts: 1,296 Moderator ☑

    Hello @SueN2510 ,

    I'm sorry to hear that you're leaving us 🙁🥀

    👉 All cancellation requests need to be submitted by a ticket to our support team.

    The article below has the step by step for the ticket creation:

    https://community.teamviewer.com/English/kb/articles/72027-submit-a-ticket

    Let me know if you need any further assistance. 😊

    Best,

    Carol


    Portuguese Community Moderator

  • CancelMePlease
    CancelMePlease Posts: 0

    How do I actually cancel my subscription when there is no way to submit a ticket?

  • Ying_Q
    Ying_Q Posts: 2,720 Moderator ☑

    Hi @CancelMePlease,

    We are sorry to hear you want to cancel the license.

    Can you please share the relating TeamViewer account via Private Message to community moderator please? We may be helping on forwarding the cancellation request.

    Best,

    Ying_Q

    Community Moderator/中文社区管理员
  • cancelmethanks
    cancelmethanks Posts: 1
    edited May 2022

    Hello! I have a license but can't submit a ticket for some reason. I want to also cancel my subscription. How to cancel it?

  • KennyKwan
    KennyKwan Posts: 1
    edited May 2022

    To whom /sir,

    I would like to cancel the contract which I was submitted last year [removed per Community Guidelines]. The contract will be renew in 17/6/2022.

    please reply me through my email address. Thanks.

    Mr. Kwan

  • Ying_Q
    Ying_Q Posts: 2,720 Moderator ☑

    Hi @KennyKwan,

    Thank you for contacting us in TeamViewer Community and we are sorry to see you go!

    The email address from the original post for information security and privacy purposes.

    We are also able to confirm that you have submitted a cancellation request ticket to TeamViewer Support Team!

    The dedicated support agent will attend to your query as soon as possible.

    Wish you a wonderful day!

    Best,

    Ying_Q

    Community Moderator/中文社区管理员
  • Cshsb2016
    Cshsb2016 Posts: 1

    i want to cancel my purchase too.

    i paid yesterday , however, it is more than 15hr, i still didnt get any activate of my membership, at the same tiem the customer service is not working in weekned, i have to wait another 48 hour to call to ask for help … this is really fed up to this app and the company…

    i want to request of refund but i dont know where to apply.. please advise me thank yo u

  • jackborbon
    jackborbon Posts: 2

    how to cancel

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