How to cancel my order
Answers
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Hi @goro_cisauk,
Thank you for visiting TeamViewer Community and we are sorry to hear that you are unable to raise the cancellation request.
Can you kindly try to email the request to TeamViewer Support Team or simply send a Private Message to community moderator about your request please.
Hope it would be helpful!
Best,
Ying_Q
Community Moderator/中文社区管理员0 -
how do i cancel auto-renew debt collectors are emailing my company for payment when I didn't even know we were on auto renewal. Our credit card has changed long time ago and I do not want to pay for something I haven't even been using.
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Completely agree, terrible service and impossible to cancel a subscription. Why do they have to messagings round with clients, they could have had a good run and just been fair, the bad press and reputation they are acquiring will bring the company down.
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Dear madam/sir,
I would like to end the Teamviewer license:
[removed per Community Guidelines]
Name: PensioenRust
What is the earliest data to end this license?
Thank you and best,
Robert Vugts
[removed per Community Guidelines]
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How do I cancel my Subscription I don't want to renew it? It's hard to find when my subscription expires?
Can anyone help Me?
Thank you
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I recently bought teamviewer and I want to cancel it. [Removed by a Moderator due to Community Guidelines]
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Thanks for your post and welcome to the TeamViewer Community 😊
Can you please open a ticket in order to cancel your license?
👉 Open your Ticket
Please let me know if there are any further questions.
All the best,
Natascha 🙋♀️
German Community moderator 💙 Moderatorin der deutschsprachigen Community
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Hello @eavesphoto ,
Thank you for your post !
In order to cancel or terminate your subscription, please open a support ticket via the link below:
To find more information about your subscription period, please log in your Customer Portal if it has been already activated.
All the best,
Jennifer
Modératrice Communauté Francophone / French Community Moderator
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Same here. What a horrible service. Can't find any contact info nothing. I tried to cancel my subscription 1 year ago and still they pulled money from PayPal.
Why make it hard as it can?
I. WANT. TO. CANCEL. MY. SUBSCRIPTION!
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I tried calling for hours, no answer -- and no voicemail. I tried emailing, and there it is a no-reply email. I tried chatting, no one answers chat. THERE IS NO WAY TO CANCEL A SUBSCRIPTION AUTO-RENEWAL! I put a block with my credit card company to block TeamViewer from auto-billing going forward.
I think it is pretty slimy and scummy that it appears it is intentionally difficult for customers to leave when they are done with their contract.
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TeamViewer - I hope you're listening. You better cancel my subscription. This auto-renewal scheme seems like a class action for consumer deception and unfair business practices.
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Hello @BrusselCity and @brianwfreeman,
We are sorry for the negative experience with TeamViewer!
Would you please share the relating TeamViewer account via Private Message to community moderator please? We may be helping on forwarding the cancellation request.
Alternatively, you may contact TeamViewer support team for direct support via support ticket submission.
Hope the information would be helpful!
Best,
Ying_Q
Community Moderator/中文社区管理员0 -
I would like to cancel my next subscription
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How do I actually cancel my subscription when there is no way to submit a ticket?
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Hi @CancelMePlease,
We are sorry to hear you want to cancel the license.
Can you please share the relating TeamViewer account via Private Message to community moderator please? We may be helping on forwarding the cancellation request.
Best,
Ying_Q
Community Moderator/中文社区管理员0 -
Hello! I have a license but can't submit a ticket for some reason. I want to also cancel my subscription. How to cancel it?
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To whom /sir,
I would like to cancel the contract which I was submitted last year [removed per Community Guidelines]. The contract will be renew in 17/6/2022.
please reply me through my email address. Thanks.
Mr. Kwan
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Hi @KennyKwan,
Thank you for contacting us in TeamViewer Community and we are sorry to see you go!
The email address from the original post for information security and privacy purposes.
We are also able to confirm that you have submitted a cancellation request ticket to TeamViewer Support Team!
The dedicated support agent will attend to your query as soon as possible.
Wish you a wonderful day!
Best,
Ying_Q
Community Moderator/中文社区管理员0 -
i want to cancel my purchase too.
i paid yesterday , however, it is more than 15hr, i still didnt get any activate of my membership, at the same tiem the customer service is not working in weekned, i have to wait another 48 hour to call to ask for help … this is really fed up to this app and the company…
i want to request of refund but i dont know where to apply.. please advise me thank yo u
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how to cancel
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does not do what i want
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I too want to cancel my subscriptik . I purchased it earlier but it keeps getting me error of session limit thus i want a fill refund. Email [removed per Community Guidelines]. its only been a few hours.
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I want to cancel my subscription . I purchased it earlier but it keeps getting me error of session limit thus i want a full refund. Email [removed per Community Guidelines]. it's only been a few hours.
PLS CANCEL. MY DECISION IS FINAL
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Hello @Cshsb2016, @jackborbon and @Ridzpit,
Welcome to TeamViewer Community and we are so sorry to hear you would want to cancel TeamViewer subscription.
You raise the support ticket for cancellation, the dedicated support team will attend to your request accordingly.
On the other hand, if you need help on raising the ticket, kindly share the related license information via Private Message please? We would help to forward the cancellation request.
Hope it would help for the case.
Best,
Ying_Q
Community Moderator/中文社区管理员0 -
Absolutely disgusting behavior as everyone here has noted.
I called to downgrade my account from Corporate to Business 8 days prior to renewal. I was told that they need 28 days advance notice. I said that that was unacceptable. I am a 1-person business and do not need a Corporate license any longer that I signed up for years ago and kept being auto renewed without advance notice.
They offered me a 30% discount on a Corporate license which was still about three times the cost of a Business license. I said that is unacceptable also.
I was told that they would discuss with management and get back to me. I got a call back saying the only thing they could do was a 40% discount. I was not happy but accepted that 40% discount.
The next thing I know, I was charged the full price on PayPal, and all of my PayPal cash was withdrawn with the balance going onto my credit card. I have written back to TeamViewer regarding my disgust with such a dishonest company. I am disputing the charge on PayPal also.
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Hi,
Hope you are well.
I would like to cancel my current subscription. Please also refund the payment of [removed per Community Guidelines]. Thank you.
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Hi @Xiaomin,
Thank you for reaching out to the Community!
In order to cancel your license, it requires you to submit a support ticket.
Could you please sign in with your licensed TeamViewer account to generate a support ticket via the below link?
📩 Submit a support ticket
📌Please note that we are unable to discuss licensing, invoicing, or cancellation issues publicly in the Community, as private information is involved in those topics.
Hope you find this helpful🍀
Best regards,
Akiho
Japanese Community Moderator / コミュニティモデレーター
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Submitted a ticket long before the 28 days, but the ticket disappeared... No trace of it - only the email I received at the time of making the ticket, which apparently is not proof.
So I cancelled the credit card - and they sent me to collections.
Very unethical business !!
Paid the account today since it was affecting my credit.
Have 3 tickets in now - all asking to cancel the account.
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I got a call from a representative of Teamviewer asking me about my renewal while I was overseas. I told her to call me back as I would like to reduce the number of license from my subscription. There was no callback and I got an invoice
I submitted a ticket to ask them to allow me to reduce the number of license and I got answers from the support that this is not allowed unless we give them at least 28days before the expiry date of our current contract
They told me they have no records of anyone calling and changing of subscription is not allowed.
Gave me all their terms and rules
I asked to speak to someone to explain but I only got standard answers from support.
Has anyone faced the same issues as me?
I have asked them to cancel the auto renewal.
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