How to cancel my order
Answers
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Hi @Auto_renew_SCAM,
Thank you for sharing your experience with us!
When your subscription renews automatically, it is for the next entire period of 12 months. There is no possibility to pause it, even if you no longer need it.
Regarding the cancellation policy, if you wish to cancel your subscription, you need to submit a ticket at least 28 days before the renewal date.
We invite you to refer to our dedicated article for more information: 📄 All about subscription.
If you have any further questions, feel free to ask them here!
Best,
Jen
French Community Moderator
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I wish to cancel my Teamviewer subscription since it has not been used for a number of years years. I am being hounded by Teamviewer for subscription fees. It is not possible for me to login to the support site as I am not recognized as customer and am always diverted to the community site.
What can I do to ensure my subscription is officially cancelled?
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Hi @GTGT,
We are sorry to know that you want to cancel the TeamViewer order.
All cancellation requests will need to be processed with the TeamViewer Support Team. Have you tried to call the team for the cancellation submission?
📌Note that the written requests must be received by TeamViewer at least 28 days before the end of the initial or renewal term. Please ensure that you meet the criteria for cancellation submission.
Thank you for your understanding.
Best,
Ying_Q
Community Moderator/中文社区管理员0 -
On this utterly useless site
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Greetings,
We have been attempting to contact someone at TeamViewer for some time now, and we are extremely disappointed in the lack of response we have received thus far. Our VP of Latin American operations submitted a ticket on September 13th, and we have yet to receive an update or even an expected response time. It is beyond frustrating to deal with the difficulty of canceling a subscription with your company, and we expect a prompt and satisfactory resolution to this matter.
We also attempted to reach out to support via chat, and we were highly disappointed with the service we received. We started the chat at 12:51 p.m. EST, and despite being the 17th in queue, we waited for over 3 hours - 1.5 hours in queue from 17 to 1 and another 1.5 sitting in 1st queue waiting for a response. We have attached a document detailing the chat conversation to this email.
The original support request number is #[removed per Community Guidelines], and the associated email is [removed per Community Guidelines]. We demand a confirmation of our subscription cancellation as soon as possible.
We hope that you take this matter seriously and provide us with a satisfactory resolution promptly.
Thank you.
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edit -it's been 5 HOURS of waiting in the chat for a support agent. Although, this is the recommended mode of contacting support for "faster service" when holding. Make it make sense.
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Hi @HAROLDBELL,
Thank you for reaching out to us in the TeamViewer Community!
There was a response from the support agent about 5 hours ago. Can you kindly check your email inbox for the case update, and I hope you are satisfied with the update.
Best,
Ying_Q
Community Moderator/中文社区管理员0 -
Next Day Update - I got a hold of a support agent by waiting on hold. Turns out my subscription has been canceled for days. TeamViewer didn't notify me... seriously?
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Finally cancelled annual renewal license. However, since there is automatic charging it was already billed to my account. How to refund? Already informed your representative several times but she suggest to raise a ticket. Unfortunately, I am not successful in getting thru your system, so I use this forum to get an answer.
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Not yet.
Finally cancelled annual renewal license. However, since there is automatic charging it was already billed to my account.
How to refund?
Already informed your representative in the Philippines several times but she suggest to raise a ticket. Unfortunately, I am not successful in getting thru your system.
I think this will answer my clarification.
How can I submit a ticket ?
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