How to cancel my order

Akiho

Hi @양종만,

Thank you for reaching out to the Community

In order to cancel your subscription license, it is required to submit a support ticket.

Kindly sign in with your licensed TeamViewer account to generate a support ticket via the below link:

📩 Submit a support ticket

If you have any difficulties submitting a support ticket, please try again to contact our customer support team by the following methods: phone or chat

Thank you for your understanding.

Best,

Akiho

P.S. Please also know that we are unable to proceed with any invoicing or cancellation requests publicly in the Community, as private information is involved in those topics. 

CaryAtwood_2024

I NEED TO CANCEL THIS CONFUSING PLATFORM IMMEDIATELY AND TEAMVIEWER MAKES IT IMPOSSIBLE TO DO SO. I HAVE TO OPEN A SUPPORT TICKET. WHY DON'T THEY GIVE THE CUSTOMERS ACCESS TO THEIR PORTAL IN ORDER TO CANCEL? OH BECAUSE THEY WANT TO COME AFTER YOU WITH THEIR DEBT COLLECTORS AFTER THEY REFUSE TO CANCEL THE MEMBERSHIP THEY HAVE 28 DAYS TO REVIEW SO MEANWHILE, THEY GET PAID. THIS HAS EXTORTION WRITTEN ALL OVER IT.

tearingmyhairout

I am having the same experience - let me out of here!!

양종만

[removed per Community Guidelines]

I would like to cancel my purchase and request a refund.

Invoice - [removed per Community Guidelines]

Invoice • Date

2023-12-22

Subscription • Billing Period

2023-12-22 ~ 2024-12-21

Subscription • Next billing date

2024-12-22

Invoice • Total

[removed per Community Guidelines]

We will request a reply after processing the refund.

irene2606_HFF

order number [removed per Community Guidelines]

need only Basic license TeamViewer Remote Access 

need to cancel and refund for add on 3 computers license

please reply to [removed per Community Guidelines]

Akiho

Hi @irene2606_HFF,

Thank you for reaching out to the Community.

For cancellation and any consideration about your TeamViewer license, we would strongly recommend contacting our Customer Support team directly.

Please note that this topic includes personal information and we are unable to assist such cases in the Community for security & privacy purposes.

If you have a licensed TeamViewer account, you can generate a support ticket. Please use the below link and sign in with your licensed TeamViewer account:

📩 Submit a support ticket

Thanks in advance for your understanding.

Best,

Akiho

P.S. We do not allow the upload of personal information to this forum in order to protect our users' privacy and personal data. Thanks for your understanding that we remove such information immediately.

CaryAtwood_2024

Teamviewer is awful! They make is impossible to cancel the Trial. I attempted to open a support ticket where it opens this page. The sales rep, Wyatt was intrusive, pushy and unhelpful. I called the 239# which hung up on me because i don't get phone support. Absolutely ridiculous. The platform is so inefficient and confusing. I hate teamviewer.

Peter79

Same here I find it frustrating I can’t find how to cancel

cvamadeva

Please cancel our subscription right away.

Akiho

Hi @cvamadeva,

Thank you for reaching out to the Community.

You can submit a cancellation request for your TeamViewer subscription license through the TeamViewer customer portal or by raising a support ticket.

Please know that prior activation of the TeamViewer license or customer portal is required to access those systems, and we cannot assist with any cancellation cases in the Community for security & privacy purposes.

Should you lack access to either option, please visit our support page and contact our support team directly.

Thanks in advance for your understanding.

Best,

Akiho