How to cancel my order

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Answers

  • Unknown
    Unknown
    This content has been removed.
  • .Carol.fg.
    .Carol.fg. Posts: 1,296 Moderator ☑

    Hi @DatCFO ,

    We thank you for your feedback, and we're sorry to hear about the delay in receiving a reply from our support team.

    Please know that all tickets are processed by the order they are received; therefore, delays may occur due to the current queue.

    Also, rest assured that the cancelation tickets follow the date the user sent the message and not the date it was processed by our team.

    Could you send me a private message with your ticket number? I would be happy to take a closer look at your case with our support team.

    Let us know if we can help any further.

    Best, Carol


    Portuguese Community Moderator

  • WAG29
    WAG29 Posts: 2

    Not yet.

    Finally cancelled annual renewal license. However, since there is automatic charging it was already billed to my account.

    How to refund?

    Already informed your representative in the Philippines several times but she suggest to raise a ticket. Unfortunately, I am not successful in getting thru your system.

    I think this will answer my clarification.


    How can I submit a ticket ?

    image.png


  • Vas26
    Vas26 Posts: 4
    edited November 2023

    I want to return the money for the purchased license. I bought it on the 21st. You say that I can return the money within 7 days. I wrote tisckets [removed per Community Guidelines] and there has been no response for 4 days. Also write to the chat and no one answers me.

  • Vas26
    Vas26 Posts: 4

    I understand that your promises are worthless? Is everything that is written about the return not true? just crooks?

  • .Carol.fg.
    .Carol.fg. Posts: 1,296 Moderator ☑

    Hi @Vas26 ,

    Welcome to our Community and we're sorry to hear about the waiting time for a response.

    Please know that our support teams work with the tickets in the order that they arrive and that delays may occur due to the queue.

    Please send me via private message your ticket number, I will be happy to check the status of your case with our support team.

    Do not hesitate to contact us again if you have any questions or concerns.

    Best, Carol


    Portuguese Community Moderator

  • sooyonee
    sooyonee Posts: 2
    edited December 2023


    please

    Request for cancellation of payment

    (I'm sorry, It's not the license you want)

    image.png


  • Ying_Q
    Ying_Q Posts: 2,720 Moderator ☑

    Hello @sooyonee,

    Thank you for visiting the Community!

    Ultimately the TeamViewer Support Team is able to assist for payment and cancellation request. We kindly advise you to call the support team☎ directly and request the refund on the eligible TeamViewer order. Hope the dedicated team member will deliver a satisfactory outcome to you!

    Best,

    Ying/TeamViewer

    Community Moderator/中文社区管理员
  • .Carol.fg.
    .Carol.fg. Posts: 1,296 Moderator ☑

    Hi @Vas26 ,

    Thanks for sending us the ticket number.

    We contacted the designated department and they will be processing your case as soon as possible.

    You should be contacted in the next few business days.

    Please let us know how it goes and if we can help you any further.

    Best, Carol


    Portuguese Community Moderator

  • Vas26
    Vas26 Posts: 4

    you don't cancel the subscription and return my payment? But what about your statement on the website about returning within 7 days?

    Is everything written on the site a lie?

  • .Carol.fg.
    .Carol.fg. Posts: 1,296 Moderator ☑

    Hi @Vas26 ,

    Thanks for reaching out to us with your question!

    All cancellation requests must be processed via ticket by the designated team - we are unable to provide such assistance on the TeamViewer Community Support Forum. However, rest assured that according to our article 📄 All about subscription:

    Yes, you can return your newly purchased TeamViewer license or AddOn license within 7 days from purchase, and we will refund or cancel your invoice.

    The 7-day money-back guarantee does not apply to renewals. 

    Please contact our support via the ticket portal and choose 7-day return as the reason.

    I reached out to the designated team today regarding your case, and they informed me they already contacted you about the cancelation and refund.

    Please let us know if you did receive their message.

    I'm looking forward to your feedback! 🙋‍♀️

    Best, Carol


    Portuguese Community Moderator

  • acbeauty
    acbeauty Posts: 1
    edited March 8

    Your support employee Ms. O. Perić has confirmed the cancellation of two licenses under ticket ID [removed per Community Guidelines]. I requested these within the first 7 days of ordering.

    I was promised that I would receive the money back within 7 working days.

    This was on 5.12.

    Today is 18.12. and I have still not received my money back.

    I hereby request that you refund my money via PayPal within 7 days, otherwise I will file a criminal complaint and instruct my lawyer to take civil action against you.

    Just as an aside, your performance as a company is truly pathetic. I ordered two licenses, did not receive either of them, and when I asked your employee on the phone, he told me that it was because I had ordered with a gmail address.

    I had the email address changed, he confirmed three times that he would take care of everything and I would receive my licenses.

    This did not happen.

    Not only that their entire checkout process is set up in a completely pointless way because they accept orders with gmail addresses instead of pointing out up front that this is not possible:

    You send me an email asking me to verify my order by replying to their email. And then I SERIOUSLY receive a reply from your mail server that gmail addresses are blocked!

    WHY DO THEY WRITE THAT I SHOULD REPLY?

    Your entire security procedure **bleep** and does not WORK.

    As if this wasn't bad enough, you have been telling me for more than 2 weeks now that I would get my money back via PayPal, which simply doesn't happen.

    You really can't be serious. I have to invest my time in such nonsense just because you don't fulfill your obligations.

    The fact that you now even forbid me to open a support ticket because I don't have a valid license (because you didn't send me one!) really puts the icing on the cake. It's almost ridiculous.

    [removed per Community Guidelines] And again: refund my money.

  • TZiady
    TZiady Posts: 5

    So, I can upgrade or add new licenses with the push of a button. However, to cancel; I have to open a support ticket which you have made exceedingly difficult.


    You know that is sort of predatory business practice and illegal in many jurisdictions.


    The simple fact that you have a 28 day window before which you can cancel a license further shows how unfair your business practices are.


    I suggest that you change your systems and make it as easy it is to delete a license as it is to purchase one.


    However, I have entered a support license and have removed the payment method associated with the account in case your team tries to charge me for a license that I do not want or need at this point.


    T

  • AlenaC
    AlenaC Posts: 949 Senior Moderator ☑

    Hi TZiady ,

    thanks for reaching out. We are happy to see you posting again.

    However, we sorry to hear that you are facing difficulties when submitting a ticket.

    Were you able to check the article mentioned above? Is there any error message appearing when submitting a ticket?

    💡Please know that we need to receive a ticket in our system with your cancellation request to process it. More information about our subscriptions here.

    Thanks for sharing more details with us.

    Best,

    Alena

    Spanish Community Moderator :)

  • Akiho
    Akiho Posts: 1,411 Moderator ☑

    Hi @양종만,

    Thank you for reaching out to the Community

    In order to cancel your subscription license, it is required to submit a support ticket.

    Kindly sign in with your licensed TeamViewer account to generate a support ticket via the below link:

    📩 Submit a support ticket

    If you have any difficulties submitting a support ticket, please try again to contact our customer support team by the following methods: phone or chat


    Thank you for your understanding.

    Best,

    Akiho


    P.S. Please also know that we are unable to proceed with any invoicing or cancellation requests publicly in the Community, as private information is involved in those topics. 


    Japanese Community Moderator / コミュニティモデレーター

  • CaryAtwood_2024
    CaryAtwood_2024 Posts: 3
    edited February 21

    I NEED TO CANCEL THIS CONFUSING PLATFORM IMMEDIATELY AND TEAMVIEWER MAKES IT IMPOSSIBLE TO DO SO. I HAVE TO OPEN A SUPPORT TICKET. WHY DON'T THEY GIVE THE CUSTOMERS ACCESS TO THEIR PORTAL IN ORDER TO CANCEL? OH BECAUSE THEY WANT TO COME AFTER YOU WITH THEIR DEBT COLLECTORS AFTER THEY REFUSE TO CANCEL THE MEMBERSHIP THEY HAVE 28 DAYS TO REVIEW SO MEANWHILE, THEY GET PAID. THIS HAS EXTORTION WRITTEN ALL OVER IT.

  • tearingmyhairout
    tearingmyhairout Posts: 1

    I am having the same experience - let me out of here!!

  • 양종만
    양종만 Posts: 5
    edited March 8

    [removed per Community Guidelines]

    I would like to cancel my purchase and request a refund.

    Invoice - [removed per Community Guidelines]

    Invoice • Date

    2023-12-22

    Subscription • Billing Period

    2023-12-22 ~ 2024-12-21

    Subscription • Next billing date

    2024-12-22

    Invoice • Total

    [removed per Community Guidelines]


    We will request a reply after processing the refund.

  • irene2606_HFF
    irene2606_HFF Posts: 1
    edited March 18

    order number [removed per Community Guidelines]

    need only Basic license TeamViewer Remote Access 

    need to cancel and refund for add on 3 computers license

    please reply to [removed per Community Guidelines]

  • Akiho
    Akiho Posts: 1,411 Moderator ☑

    Hi @irene2606_HFF,

    Thank you for reaching out to the Community.

    For cancellation and any consideration about your TeamViewer license, we would strongly recommend contacting our Customer Support team directly.

    Please note that this topic includes personal information and we are unable to assist such cases in the Community for security & privacy purposes.

    If you have a licensed TeamViewer account, you can generate a support ticket. Please use the below link and sign in with your licensed TeamViewer account:

    📩 Submit a support ticket

    Thanks in advance for your understanding.

    Best,

    Akiho


    P.S. We do not allow the upload of personal information to this forum in order to protect our users' privacy and personal data. Thanks for your understanding that we remove such information immediately.


    Japanese Community Moderator / コミュニティモデレーター

  • CaryAtwood_2024
    CaryAtwood_2024 Posts: 3
    edited April 16

    Teamviewer is awful! They make is impossible to cancel the Trial. I attempted to open a support ticket where it opens this page. The sales rep, Wyatt was intrusive, pushy and unhelpful. I called the 239# which hung up on me because i don't get phone support. Absolutely ridiculous. The platform is so inefficient and confusing. I hate teamviewer.

  • Peter79
    Peter79 Posts: 1

    Same here I find it frustrating I can’t find how to cancel

  • cvamadeva
    cvamadeva Posts: 1

    Please cancel our subscription right away.

  • Akiho
    Akiho Posts: 1,411 Moderator ☑
    edited September 9

    Hi @cvamadeva,

    Thank you for reaching out to the Community.

    You can submit a cancellation request for your TeamViewer subscription license through the TeamViewer customer portal or by raising a support ticket.

    Please know that prior activation of the TeamViewer license or customer portal is required to access those systems, and we cannot assist with any cancellation cases in the Community for security & privacy purposes.

    Should you lack access to either option, please visit our support page and contact our support team directly.

    Thanks in advance for your understanding.

    Best,

    Akiho


    Japanese Community Moderator / コミュニティモデレーター

  • motasem
    motasem Posts: 3
    edited November 6

    "Hello, I am very upset with your service. I am extremely angry. It is not logical at all that I subscribe and pay my money, only to be surprised that the activation takes all this time. I lost my clients because of you. I made the payment more than 7 hours ago, and it is still not activated. I want my money. I want my money, I want my money now. I have tried every way to get my money back, and every time I hit a dead end. Please assist me if you kindly can."

  • motasem
    motasem Posts: 3

    Dear Customer Service
    I want to cancel my unused license and give my mony back , argent !!.

    my company is upset that I paid for a limited license without any notification from TeamViewer.

  • Akiho
    Akiho Posts: 1,411 Moderator ☑
    edited November 6

    Hi @motasem,

    Thank you for your post, and we are sorry to hear that you would like to cancel your license.

    For cancellation, please submit a cancellation request for your TeamViewer subscription license through the TeamViewer customer portal or by raising a support ticket.

    Please know that prior activation of the TeamViewer license or customer portal is required to access those systems, and we cannot assist with any cancellation cases in the Community for security & privacy purposes.

    Should you lack access to either option, please visit our support page and contact our support team directly via phone or chat.

    Thanks in advance for your understanding.

    Best,

    Akiho


    Japanese Community Moderator / コミュニティモデレーター

  • AGFXAndrew
    AGFXAndrew Posts: 3
    edited October 23

    Ok, so I'm looking to cancel my teamviewer subscription, but it seems this task is made very difficult, and I can't find the process anywhere. It says you raise a ticket, but where do I raise that ticket?

  • AGFXAndrew
    AGFXAndrew Posts: 3
    edited November 6 Answer ✓

    I take it back!!! once I've logged in here I found the Service tab at the top and you raise your ticket in there!

  • akelly
    akelly Posts: 5
    edited November 6

    Make sure you cancel more than 30 days in advance or they will force you to renew. I canceled 24 days in advanced and they forced me to renew. This is a joke of a company. Horrible technical support.

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