How to cancel my order

I am not satisfied and would like to return. How to cancel my license. I am still on my 7 day money back guarentee period

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AGFXAndrew

I take it back!!! once I've logged in here I found the Service tab at the top and you raise your ticket in there!

Esther

Hi there,

thanks for your posts. It´s sad to read you want to cancel.

However, we have a Knowledge Base article that gives you info all around a teamViewer subscription here:

https://community.teamviewer.com/English/kb/articles/44373-all-about-subscription

This article also explains how to cancel:

How / until when can I cancel my subscription?

For your security, all cancellations must be submitted in written form, by submitting a ticket. Written requests must be received by TeamViewer at least 28 days before the end of the initial subscription term or any subscription renewal term.

I hope this helps you.

Best, Esther

Fiona_G

Hi @下田潔司，

Thank you for your post. We are unable to affect or provide direct support in cancellation or licensing issues here in the community, for security purposes. Cancellation requests must be received in written form, which is easiest via the ticket system:

https://community.teamviewer.com/English/kb/articles/72027-how-to-submit-a-ticket

JeanK

Hello @stefanoc

Thank you for your message.

Unfortunately, you cannot cancel your subscription on the Community.

The only way to cancel is to submit a ticket via this link: Open a ticket now!

I thank you in advance for your understanding.

Cheers

Jean

All comments

JoshP

Hello @mtsted

Thank you for your post.

Please PM me the number you are calling where you hear an ad for a cruise. I have verified our lines are operational at this moment.

Regarding your cancellation, please also PM your invoice and contact info so we may have a representative reach out to you.

Thanks in advance!

mtsted

There is no where in your portal to cancel membership, and your support line goes to an ad for a cruise line ATM, I disabled the rebill in paypal, and am now recieving harassing emails. Been trying to cancel on and off for months now.

Atodaka

This is crazy! I have not come accross such problems and barriers in trying to access information of my subcription and billing with any other organisation ever. Surely this is illegal in Australia!

Andynallennalva

what the phone number to call to cancel my account

Andynallennalva

i wanna cancel my account but noi help yet. i call them but they say they will call back but never hear from them. come in is easy but get out is hard

sharecreative

We have had the same issue as you, payment taken without any notice and TV are refusing to issue a refund - we've cancelled the payment with our card provider.

It's quite clear that they are contradicting the EU statutes on reasonable notice periods but their representative (Lamar) denies it - tell your card provider not to honour the charge!

We're quite looking forward to the court case on this one as it's clear TeamViewer aren't following any reasonable procedures for their customers.

MR-wdg

I am also not happy with teamviewer and want to cancel my order.

I am not satisfied and would like to return. How to cancel my license. I am still on my 7 day money back guarentee period.

please inform how this can be done easily.

wardono

You have to provide a system that enable subscriber to have options to switch off automatic renewal. Just like others such Office 365 etc. If such option is not available yet, at least I should receive reminder one or two months prior to expired. Only with this subcriber like me will not have to pay when I do not need the service anymore.

UID

Why can't we view billing history online?

Are we really supposed to call during specific times to a call center just go to get this kind of information?

I am the one with the administrative account for our corporate plan, we have things like accounts payable that wants this sort of information, it should be viewable online like every other internet based company in 2018. Are there any plans to fix this and make it available online so we do not have to use a telephone during specific times to speak to a person?

wardono

Hello,

I never get reminder when my subscription nearly end, but suddenly my credit card is charged for automatic renewal. I don't know where to ask thus I open a ticket to technical support as well as to marketing, but never get answered. What I am asking for is how can I cancel automatic subscription.

Really dissapoint for this bad service.

Regards,

Wardono

@Esther wrote:
Hi @CopyInn
Thank you for your post.
The renewal is taking the same billing details you had for the first order. On your invoice it is stated which payment method is chosen (PayPal or credit card) in the text underneath the table.
You are right, there are no billing information available in your TeamViewer login. Please feel free to call your local sales department whenever you are having a question in regards to your license or billing.
I hope, this information is helpful.
Thank you, Esther

wifiwarren

I have a business license for Teamviewer 12 and need to get a response from teamviewer on my question of removing autorenew or the process to follow i.e. who to contact.

Thank you

wifiwarren

My company asked me to remove the auto renew option from my account. They would like to be billed next year, or notified and a payment will be made online. They do not keep auto-renew on any accounts because many have gone unnoticed for years.

Thanks for the help

Esther

Hi @CopyInn

Thank you for your post.

The renewal is taking the same billing details you had for the first order. On your invoice it is stated which payment method is chosen (PayPal or credit card) in the text underneath the table.

You are right, there are no billing information available in your TeamViewer login. Please feel free to call your local sales department whenever you are having a question in regards to your license or billing.

I hope, this information is helpful.

Thank you, Esther

CopyInn

The automatic renewal of your subscription invoice arrived and I can't find any billing details in my login

Jonathan

Hi esenpillai,

Thanks for your post.

You request to our Sales department has been received and you will be notofied once processed.

@bartlanz, thanks for your help.

All the best,

Jonathan

bartlanz

When you placed your order, you should have received an email with an attachment. Open that and in the upper right hand corner are both an email address and a phone number to reach out to TeamViewer to talk to them. If you can not find that document, PM me and I will share them from mine.