How to cancel my order

codyto1999

I know I am just being a Karen, but this truly stinks.

After going back and forth with support, we couldn't come to a resolution, and they suggested I join their community. I’m glad I did, as it turns out, others are in the same situation -so I get to share my experience.

I'll admit, I was in the wrong for not reading the renewal emails, as I’ve been an auto-renewing subscriber for 4-5 years. I never noticed the 28-day cancellation policy because I’d just forward the bills to accounting without reviewing the details. That’s on me.

However, over the last two years, our needs have changed. We’ve gone from managing 100 computers remotely to maybe 5, especially with the new password reset feature making much of what we used to do no longer viable. I could be wrong, but pretty sure in the original web chat I even offered to downgrade to a smaller plan for the few users we still manage, but they wouldn’t do it.

Again I know I am being a Karen, but being a 4-5 year customer, requesting cancelation nearly 2 weeks before the actual renewal, and offered another resolution I would be happy with - I just thought they might prioritize customer satisfaction over policy to continue a ongoing relationship

———

They also lied in the email thread, they stated the below is my renewal date. Which according to the emails I received it is not.

Your license renews October 23 annually.

This means we needed your notice to cancel by Wednesday, September 25, 2024.

This is the email I receive about a renewal. I would think the max date I could submit my request would be 10/14.

Just a friendly reminder that your TeamViewer subscription will automatically renew on 11 November, 2024. Electronic payment details on file will be charged on this date. For bank transfers and checks, your payment will be required upon renewal.

End of rant…

CVKtechnical

November 3rd 2024 - I'm having the same experience. Email send directly to sales agent. IGNORED. Ticket opened with support IGNORED. Only criminals and con artists operate this way.

CLR_Verified

I also had a similar experience. This tool is very good compared to others I have tried. However, this company's professionalism is questionable. Beware of their "red tape".

Margar

Hello ,

I need to cancel my subscription [removed per Community Guidelines]- TeamViewer Corporate.

Akiho

Hi @Margar,

Thank you for reaching out to the Community.

Please submit a cancellation request for your TeamViewer subscription license through the TeamViewer customer portal or by raising a support ticket.

Please know that prior activation of the TeamViewer license or customer portal is required to access those systems, and we cannot assist with any cancellation cases in the Community for security & privacy purposes.

Should you lack access to either option, please visit our support page and contact our support team directly via phone or chat.

Thanks in advance for your understanding.

Best,

Akiho

P.S. We do not allow the upload of personal information to this forum in order toprotect our users' privacy and personal data. Thanks for your understanding that we remove such information immediately.

ZoroGZ

The way teamviewer handles the subscription termination is very dissapointing to say the least. Terminating the subscription is a cumbersome process. Customers should have the right to terminate online and the right to remove their billing details. Subscription renewal should not occur without the customer confirmation.

PROTECHPC

BE ADVISED - MY ACCOUNT JUST AUTO RENEWED. I HAVE NOT USED THE ACCOUNT IN A YEAR AND WAS UNAWARE IT WAS SET TO AUTO RENEW. CHANGED THAT TODAY; THEN TRIED TO REQUEST A REFUND AS NO SERVICES WERE RENDERED.

THE TEAMVIEWER TEAM FLAT OUT DENIED MY REQUEST. AND REMINDED ME THEIR Ts&Cs HAS A CLUASE THAT SAYS I HAVE TO GIVE 28 DAYS ADVANCE NOTICE IN ORDER TO REQUEST A CANCELATION/REFUND..THIS IS TOTAL **bleep** AND BOARDERLINE UNETHICAL, IMO, FOR AN AUTO RENEWAL THAT OCURRES ONCE A YEAR. EASY TO FORGOT. AND THEY ARE COUNTING ON THAT. BAD BUSINESS PRACTICES GUYS. SHAME ON YOU.

rcooper5908

Found out the 29th my subscription was expiring logged in to cancel and they would not allow me to cancel without paying for next year, knowing full well I have no use of the product anymore, have actually not used it in months. Hope some of you get to read this before they remove it, or of course not post it at all. IT'S IMPORTANT TO KNOW THIS IS AN EVERGREEN CONTRACT AND WELL INTO THE BELLY OF THE EULA IS A POINT STATING YOU MUST GIVE 28 DAYS NOTICE (2 DAYS SHORT OF THE LEGAL MAX IN GERMANY) AND THEY DO NOT INFORM YOU OF THE IMPENDING RENEWAL. HERE IS THEIR ANSWER TO MY REQUEST TO TERMINATE

NOTICE THE USE OF THE WORD REGRET WHEN IT IS ACTUALLY BY DESIGN AND THE SIGN OF AN UNSCRUPULOUS BUSINESS:

Hello Rick,
Thank you for contacting TeamViewer!
We have taken action on your request and have terminated the auto-renewal for your subscription to prevent it from renewing again.However, we regret to inform you that since your request was received outside of the contractual renewal period (28 days prior to the renewal date), cancellation is not permitted for your most recent invoice.For your reference, we invite you to review our End-User License Agreement (“EULA”), which you can access by clicking on the link: TeamViewer End-User License Agreement. Specifically, please refer to section B.5.1 of the agreement which states:"Unless otherwise specified in the Contract, the initial term of the Contract for Subscription shall be twelve (12) months (“Initial Term”) and automatically renewed for subsequent periods of twelve (12) months (each a “Renewal Term”), unless either party notifies the other party no less than twenty-eight (28) calendar days prior to the end of the Initial Term or any Renewal Term that the Contract shall not renew. Ordinary termination rights are excluded during the Initial or Renewal Term."As a result, you have an outstanding balance on your invoice. To avoid any additional fees or collection process, we kindly ask that you settle your payment as soon as possible. You can make your payment using the following link - TeamViewer Payment Portal.

Our Customer Support team is available should you have any further questions.Retention/Collections SpecialistTeamViewer US. Inc.  * 5741 Rio Vista Drive * Largo, FL 33760 * USA