I am not satisfied and would like to return. How to cancel my license. I am still on my 7 day money back guarentee period
Hello @stefanoc
Thank you for your message.
Unfortunately, you cannot cancel your subscription on the Community.
The only way to cancel is to submit a ticket via this link: Open a ticket now!
I thank you in advance for your understanding.
Cheers
Jean
Hi @下田潔司，
Thank you for your post. We are unable to affect or provide direct support in cancellation or licensing issues here in the community, for security purposes. Cancellation requests must be received in written form, which is easiest via the ticket system:
Hi there,
thanks for your posts. It´s sad to read you want to cancel.
However, we have a Knowledge Base article that gives you info all around a teamViewer subscription here:
This article also explains how to cancel:
For your security, all cancellations must be submitted in written form, by submitting a ticket. Written requests must be received by TeamViewer at least 28 days before the end of the initial subscription term or any subscription renewal term.
I hope this helps you.
Best, Esther
I take it back!!! once I've logged in here I found the Service tab at the top and you raise your ticket in there!
Hi Team,
I want to cancel my subscription for a FULL REFUND
I want to cancel my subscription for a FULL refund immediately as I am less than my 7 free days trial. I want my money back on this program just as promised.
According to the Product description on the teamviewer website & the Teamviewer Refund policy, it is clearly specified that there is a 7-day money-back guarantee policy, in which I am entitled to make a claim for a full refund. Today is 28 Dec 2018 and the date of purchase is made on 27 Dec 2018 as shown in the Order Number: **Please do not post TeamViewer IDs**.
Thanks,
Ankit Vaghela
M:**Please do not post TeamViewer IDs**
Mangalam information technologies pvt. Ltd.
Hi @ankitv,
Thank you for your post.
We apologize for any inconvenience caused.
Unfortunately, we cannot answer specific questions about your contract in the community.
I will arrange for someone to contact you as soon as possible to follow up with you.
Hope this will be helpful for you. Wish you a great day.
All the best,Natascha
Be very careful when dealing with TeamViewer they are highly unethical.
TeamViewer hid their practice of automatically renewing the license and taking money from people's bank account unless they give 28 days notice in the fine print at the bottom of the invoice. They neither told me this in the original e-mail or did they send me a renewal notice.
I found later that in their documentation that they say that they will send a renewal notice unless local laws do not allow it. This was untrue - actually they will not send a renewal notice unless forced to by local new laws.
In my case I paid for the license at Australian rate and in Australian dollars, and all my dealings with TeamViewer have been with the Australian office. Under Australian laws the renewal must be sent. But as I was going to be spending a lot of time in China, I put down an address in China.
Teamviewer then used the lack of Chinese laws not to send the renewal letter claiming I was a Chinese user even though they had happily forced me to pay Australian rates. When I raised these issues and the fact that I no longer use the product (which they can verify from their records) their only response is that they "cannot cancel the subscription".
TeamViewer has no interest in acting with integrity or dealing with customers fairly. Deal with this company at your own risk.
What was the resolution. I am going to contact my credit card company today to discuss since they will not let me cancle because i contacted them 20 days prior not 28 days prior.
Teamviewer has outdated cancellation policy. Buyer beware they require a 28 day cancellation before contracts ends. Most states have laws against this type of cancellation. Call your BBB agency and complain. Don't take this laying down.
Hello @Tamari
Kindly refer to the solution to this thread, as provided by our Community Moderator, @JeanK
In order to request cancellation of a license, you will need to sign in to the TeamViewer support portal with the account the license was activated on.
More information on subscriptions, including cancellations, can be found in our Knowledgebase: All About Subscriptions
I have tried so many times to get in touch with a manager from TeamViewer. I have the business subscription from a previous job and as I no longer work there I did not realize it would auto renew to my account. I was a PA and don't know why they would come after me for this. If they want me to take rent money to pay for this subscription that has not been in use since earlier this year, it shows how corrupt this company really is. As the production has ended I have no way of reaching out to them, yet the people I have talked to are not listening. I did not receive any warning. They did not remind me 6 weeks prior as it has said in several threads regarding this. Has anyone found a way to resolve this?
Hi @SaxonsITAccount ,
You need to submit a ticket with your licnesed account.If you can't raise a ticket, you can reach out to our support team directly via local numbers found here. They will be happy to assist you.
Hope this helps!
Best, Yuri
Hello @Bardi,
The support team is still handling your case.
I will ask you for a little bit of patience, you will get a reply regarding your ticket.
Best,
I am also posting notification today that I wish to cancel my automatically renewed TeamViewer account. email [removed per Community Guidelines] . I will open a ticket today now aswell but am posting here notification in case there is a problem or delay.
Hello @cancelpro11,
Opening https://support.teamviewer.com/a/ will prompt you to connect to your TeamViewer account. Once you have entered your credentials and connected to your account, it will lead you to the portal where you can open a ticket.
I hope this could help.
Cheers,
Please can someone post a link to "Raise a Ticket" that actually works? I wasnt to cancel my subscription but all the links in this thread for raising a ticket simply point to here: https://www.teamviewer.com/en/support/
Where is there the option to raise a ticket?
I want to cancel my subscription. The link provided in the solution does not direct me to any ticket, I can't find it anywhere. I tried calling, but no consultant is available. I have emailed you and got an automatic response:Dear customer,Please note that this email is an automated notification, which is unable to receive replies. If you need assistance, please contact us via www.teamviewer.com/support.
Cancel my subscription (both of them) and leave me alone. I consider my renewal cancelled. I did everything I could to make that happen.
Hi,we're keep getting some invoices although we are not using TViewver for 2 years. Submitting a ticket to cancel the 'subscription' is also not there. Clicking "Submit a ticket" sends me straight away to this community. Nobody's is answering our calls. How can we cancel ?
I have exactly the same problem.
I have just spent 30 mins on looking for any form or link to raise a ticket to cancel my subscriptions. This resambles practices of some scam routines, not a reputable, global business. Please cancel my subscription with immediate effect and refuntd the full amount. I want nothing to do with teamviewer from now on. Open a ticket now!
Hi Jean,
Please kindly elaborate how does one raise a ticket - your link does take me to anything resembling interface with a form to fill up, neither further instructions.
It's more like a sheap attempt to tire a subscriber attempting to cancel subscription.
Hi all
Apparently, an email sent to discuss upgrading, is grounds for changing my licence from V12 perpetual to an unwanted and un-requested yearly subscription. My original email actully included these words... 'However, I don’t wish to pay for yearly upgrades/licences for my current support PCs'
I am then told to open a support ticket! I didn't need this all the way through the Covid-19 lockdown, we issue a PO for any orders we place, none has been raised with Teamviewer.
I can only guess that they are on the verge of administration, and need to steal as much money as possible, from their dwindelling customer base!
I am told to raise a support ticket! Why, it's not a support issue, do their accounts have issues dealing with, oh you know, account queries?
Then to my astonishment, they say they are going to take the money anyway! from where exactly. At least it's not my problem!
I'm not a big user of Teamviewer anymore, so will be moving over to the **Third Party Product** platform or even **Third Party Product** and although the loss of revenue from me is low, the amount of customers I will now 'NOT' be recommending Teamviewer to, probably equates to £5k pa.
Oh well, I used to think Teamviewer were a good company to deal with, however they appear to have lost
I sincerely hope you regain the ability to support YOUR customers, learn to read & understand emails
Good luck with that!
Same things happened to me, i've deleted my account since Nov 2019, but they still charging me today (15 June 2020)
Good afternoon! I want to cancel my subscription, contact me for it, because i cant produce a ticket.
Hi @Medloop ,
In this situation, please call our support team instead of raising a ticket.
Please note that the Community is a public forum where users can get assistance from each other. If you are a paid user and are having license / payment issues or want to speak with our support team please call our support team as moderators cannot offer 1-on-1 support here.
Thank you in advance for your understanding.
Kind regards,Yuri
Hi @DavinALP,
Thank you for your message and welcome to our community.
Regarding your subscription/payment/cancellation issues, please call our support team or raise a ticket to get one on one support. Please note, telephone support is not included in the Remote Acces plan.
Our support team will be happy to assist.
Best regards,
Fiona
I was literally told to make a post here from the phone represenitive but okay. ill try again i guess.
Thank you for your reply.
I'm sorry to hear about your negative experience and hope we can help with it.
To access our ticket support, please kindly use your licensed account information, otherwise, you will be directed to the community page. Please read this article for more information: https://community.teamviewer.com/t5/Knowledge-Base/How-to-submit-a-ticket/ta-p/72027
If you still couldn't submit a ticket by yourself, please send your licensed account via Private Message, we will look into it for you.
Dear Sir/Madam,
I am trying to access teamviewer support portal for creating a ticket, however it doesn't let me login and instead says that the credentials I have provided is wrong. Whereas, using the same credentials I am able to login to teamviewer account.
I kindly request you to terminate my subscription. I have written an email to salesteam@teamviewer.com and a copy of an invoice was also sent.
Abdul M Shaik
I have been trying to cancel for weeks now it just keeps me in a constant loop when trying to submit a ticket between the support and main page havent used my licence for ages very frustrating process
Hi @ShaunCa ,
If the account is not linked to a valid TeamViewer license, the support portal will instead load the TeamViewer Community, therefore I have create support ticket for you.
Please check your email and reply to the ticket. Once we receive your request for cancellation in writing, our support team will assist you further.
I apologize for any inconvenience caused.
I need to cancel my subscription and get a refound, because i cant afford ir anymore because covid. I need urgent help please.
I am having the same issue. You have so many sales people that I have been contacted twice this morning by people trying to sell me something. I want to return this service. All your pretty advertising claims $49 a month. I was charged almost $600 and want my money back. Cancel my account. Return my money.The official way of closing an account is deliberately slow. I no longer want this service. I do not know how many people I have to tell. Refund my money under your 7 day return policy. I'm not trying to wait a month so that you can say I'm stuck with your horrible customer service.
