Business license bought but my account is set as Free

villesala
villesala Posts: 4
in General questions

Hello! 
We bought last week two Business Subscription for me and my colleague. 
My colleague made for her new TeamViewer account, and everything is working well.

I instead of that, had already Teamviewer account before. It was set as Free. I try to log in to this account from link that I get from reseller. I was not able to connect Business license to my account. I recieve error: the license issued is not valid. 

When I log in to Teamviewer software, there is upper bar text: free license (only for non commercial use). So I conclude, that my account has not recieve information about Business license.

Could you help me, please?

Best regards,
Ville

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  • villesala
    villesala Posts: 4

    We bought two business license to out IT-support via reseller. I had already account linked to my work e-mail, and I am not able to change my license type to business.

    My profile tells that I have still Free license. 
    What should I do? Can´t make support ticket, because my license is not business.

    Ville

  • JeanK
    JeanK Posts: 7,036 Community Manager 🌍

    Hello @villesala,

    Thank you for your message. ?

    Please get in touch with your reseller so he can provide you with a link that is working.

    Best,

    Jean

    Community Manager

  • villesala
    villesala Posts: 4

    Hi Jean!

    Thanks for your reply. But the problem is not the link. I think problem is that my account is still set as free after I click link that reseller send us. 

    Best regards,
    Ville

  • villesala
    villesala Posts: 4

    Thanks Jean!

    I contacted reseller, recieved new link and now my account is set as Business.
    Thank you very much!

    Br, Ville

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