Remote support from PC to IPAD not working
Many elderly people depend on their Ipads these (Corona)days, be it in hospital or be it in quarantine. Teamviewer seems to be the only possibility to reach out to these Ipad users from my Windows PC so that I can at least see what they see on their screens via the QUICKSUPPORT app. Remote control as in taking over the Ipad is impossible, but having a phone conversation when seeing the Ipad screeen is a huge advantage. Testing this however keeps going wrong, as the connection gets lost after one or two minutes with this error message:
"Live Broadcast to Teamviewer has stopped due to: Attempted to start an invalid broadcast session".
This occurs very shortly after the Ipad leaves the QS-screen in order to view another screen or open Settings, or manage an app.
All hard- and software is up to date, both on the PC and the Ipads. Somewhere in this community this error has been mentioned before, without being resolved. I hope someone can help.