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TeamViewer deleted all my files

idk how to report to teamviewer but anyways y'all better gimme my files back,  tell me how to fix this, all the files were deleted after downloading team viewer

Comments

  • JeanK
    JeanK Posts: 4,982 Senior Moderator

    Hello @jaesiro,

    Thank you for your message. ?

    We are very sorry to hear you lost all your files.

    However, TeamViewer is a remote control software. It does not delete any file of any device. The action can't be done by the software without any human interaction.

    If someone you don't know connected to your device and delete manually your files via TeamViewer, this means that you have been scammed. You will find all the information you need in our Knowledge Base article here: TeamViewer and scamming 

    If you need any further information, please let me know.

    Best regards

    Jean

    French Community moderator

    ---

    Did my response answer your question? Help out others and select it as the Accepted Answer

    👉 Have you already tried out the new TeamViewer user interface? Do you want to give feedback? 👈
    ✅ GREAT - Go Ahead!

  • JeanK
    JeanK Posts: 4,982 Senior Moderator

    Hello @jaesiro,

    Thank you for your message. ?

    We are very sorry to hear you lost all your files.

    However, TeamViewer is a remote control software. It does not delete any file of any device. The action can't be done by the software without any human interaction.

    If someone you don't know connected to your device and delete manually your files via TeamViewer, this means that you have been scammed. You will find all the information you need in our Knowledge Base article here: TeamViewer and scamming 

    If you need any further information, please let me know.

    Best regards

    Jean

    French Community moderator

    ---

    Did my response answer your question? Help out others and select it as the Accepted Answer

    👉 Have you already tried out the new TeamViewer user interface? Do you want to give feedback? 👈
    ✅ GREAT - Go Ahead!