Losed Remote Access account: Reset licence?

Cms2020

20.03.2020: purchase of REMOTE ACCESS license. Invoice received and mail to activate. A free license was in the computer (user of PC in office). None of activation of license was successful. Free license is ongoing with the mail of office. Also in the local PC the user is free license.

At home (now local PC), the activation of license with the old mail is not possible. Popup: license exist. Only free license are available.

How can I reset the license and receive a new mail, with the activation link, in the local PC?

 

 

JeanK

Hello @Cms2020,

Thank you for your message. ?

I sent you a PM to resolved your request. ?

Cheers,

Jean

JeanK

Hello @Cms2020com,

Thank you for your message. ?

Sent you a PM again. ?

Best regards

Jean

JeanK

Hello @Cms2020,

Thank you for your message. ?

I sent you a PM to resolved your request. ?

Cheers,

Jean

Cms2020

Hi,

I'm sorry but **Please do not post Email Addresses**, account is FREE.  

Cms2020com

I entry to TeamViewe (local PC) with the ........m, account.

Not .....s, account.

....m,  PM are empty.

JeanK

Hello @Cms2020com,

Thank you for your message. ?

Sent you a PM again. ?

Best regards

Jean