cant validate my account/cant recieve sms

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Comments

  • Ying_Q
    Ying_Q Posts: 2,440 Moderator

    @EricChen,

    Thank you for posting in TeamViewer Community!

    Account verification with SMS only available to the TeamViewer users in China.

    May I ask your location when you saw the notification of SMS verification on TeamViewer please?

    Looking forward to hearing your response.

    Best,

    Ying_Q

    Community Moderator/中文社区管理员
  • Phi1
    Phi1 Posts: 2 ✭✭

    Hello beautiful, is it possible to check my question too?

  • erierson
    erierson Posts: 2 ✭✭

    I use the free version of Teamviewer to access my computer at home for a variety of non commercial data while travelling. I have had no issues until I recently came to China and I am now getting an error message that "Teamviewer Free is only valid on a limited number of devices and you have exceeded the number of devices". I have not changed anything about how I access things-I am trying to use the same iOS device to access the same computer but I now get the above error message and I do not know how to clear or reset this so I can access my computer remotely as before.

  • m_luqman786
    m_luqman786 Posts: 1 Newbie

    could you please help me. how i can fix this problem.

  • fsh
    fsh Posts: 5 Newbie

    I deleted one of my accounts to release the phone number yesterday.

    I want to use the number for this account, but it returned below hint.

    ##################

    This phone number has been used with a recently deleted account and is currently unavailable.

    ##################


    How long will it take to release the phone number from the previous account?

  • vivalavida
    vivalavida Posts: 2 Newbie

    Hello,

    I tried to verificate my account for several times, but it always tells me that my number was used for a previous account, which got deleted. I have my number now for more than one year and never used it for this or any other account.


    If I cannot verify my account I can't use TeamViewer at all...

    Does anybody know how to fix that issue? Or how long means that "currently unavailable" here?

    Thank you for you help!