Windows10 1809 UAC prompt not working!

Ward0

Hello,

We have following situation:

- a non-admin users downloads teamviewer_setup.exe from teamviewer.com

- teamviewer.exe is executed and 'run only' is selected and 'personly use'.

--------

An admin connects with his teamviewer to this PC with Windows authentication.

The admin is admin on the PC.

--------

the Admin prompts the UAC, run as administrator

The user gets a UAC prompt and the admin has a black screen...

How to resolve this error? I tried following guide: https://community.teamviewer.com/t5/Knowledge-Base/Is-TeamViewer-UAC-compatible/ta-p/4574#U4574 but this doesn't help.

Could this be a problem because of security on the client pc? SAM calls... ???

Ofcouse we have the latest Teamviewer version installed.

Thanks for reply.

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TeamViewer 15

Accepted answers

JeanK

Hello @Ward0,

Thank you for your message and welcome in the TeamViewer Community! ?

The issue should not be related to the installation/execution mode, as no service has to run in the background to use the UAC feature.

However, the user on the remote side has to execute TeamViewer as an administrator.

Is this the case for you? If not, could you try again by executing TeamViewer as an administrator on the remote side?

Best,

Jean

All comments

JeanK

Hello @Ward0,

Thank you for your message and welcome in the TeamViewer Community! ?

The issue should not be related to the installation/execution mode, as no service has to run in the background to use the UAC feature.

However, the user on the remote side has to execute TeamViewer as an administrator.

Is this the case for you? If not, could you try again by executing TeamViewer as an administrator on the remote side?

Best,

Jean

AndreasThomas

I have the same problem, but I found a simple work around. In the View menu simply change the quality twice and you see the remote screen again.

This really indicates a bug in this version of TV.

Brian820

Unfortunately this solution is not possible. If the remote user is not an administrator, he cannot run the program as administrator.

I have the same problem. Users have laptops at home, no admin rights, but IT needs to connect to assist with software installation/updates/troubleshooting/etc. TeamViewer is great for joining their session, but I still get defeated by UAC prompts, even when using Windows Authentication to connect.

Please help.

JeanK

Hello @Brian820,

Thank you for your message. ?

The remote user does not have to run TeamViewer as an administrator, sorry for the confusion.

The IT desk has to:

run TeamViewer as administrator
connect via UAC.

Once this is done, the admin should be able to install/troubleshoot any program on the remote computer.

I hope this clarifies the discussion.

Best regards

Jean

csull

I have been administering Windows and Linux users from Linux with a Tensor license for a very log time.

This new release 15.11.6 has broken my ability to administer Windows users (the majority of our users).

Is this a bug that will be resolved or am I forced to have a seperate installation to administer Windows users?