TeamViewer remote screen freezes

I've been using TeamViewer for a few years now, and for the past 2 weeks or so, the remote screen keeps freezing.

I have 1 computer in one location and 2 computers in another location. When I connect from the first location to any of the two computers in the other location, the connection works fine for 1-2 minutes and then it freezes. The remote computer doesn't freeze, because I can simply close the window and reconnect and then reconnect. But then it works for another 1-2 minutes (sometimes maybe a bit longer) but eventually it freezes again.

Is there anything I can do to solve this problem?

Thank you.

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Comments

FlyhouseIT

I continue to have this issue with certain remote computers that I connect to. Is there an official response from TeamViewer about this?

Thanks

Support30024

Ran into this issue with a user as well, suddenly an issue. Constant freezing, mouse input not recognized. Tried disabling UDP and adjusting display settings but didn't resolve the issue. Finally "Disabled Remote Input" on a whim, and it cleared the issue. May be unrelated, but thought would post this if it helps anyone else.

hryan

Same happening to me. Have used for years with no problems until a couple weeks ago. The remote computer freezes constantly. Version 14.2.8352, Win7 64 bit.

JSE

Add me to the list. version Version:14.0.13880

TeamViewer is absolutely unusable with this happening ...

jeki

I have the same problem or similar, but mine is a bit worse, as my remote computer freezes at startup and I need to get someone to reboot it. First it was sometimes, but lately (as in today) it happens every time I connect - any idea ?
Br / Jens

gandrade

I have the same issue.

Windows 10 - TeamViewer 12.0.95388

Starts conection and after 1 or 2 minutes, remote screen freezes, and the only thing that works is restart the conection.

Any ideas?

bartlanz

Did you or your customer change any network hardware or settings in the last three weeks?