License Renewal, Unfortunately, you have not activated your Customer Portal account. Please click on

ArkTheSpark

Good Day,

My license is close to expiring. When I try login to renew the license I keep getting an "Unfortunately, you have not activated your Customer Portal account. Please click on the activation link sent after your purchase" message and can't login to my account to renew the license.

How do I manage my account / licenses renewal if I'm unable to access the client portal. 

JeanK

Hello @ArkTheSpark,

Thank you for your message and welcome to the TeamViewer Community! ?

You will need to contact our customer support directly to get this sorted.

You can contact our customer via the following link:

• Via phone: https://www.teamviewer.com/en/support/contact/ 
• Via support ticket: https://support.teamviewer.com/a/ 

I thank you in advance for your understanding. ?

Best regards

Jean

JeanK

Hello @ArkTheSpark,

Thank you for your message and welcome to the TeamViewer Community! ?

You will need to contact our customer support directly to get this sorted.

You can contact our customer via the following link:

• Via phone: https://www.teamviewer.com/en/support/contact/ 
• Via support ticket: https://support.teamviewer.com/a/ 

I thank you in advance for your understanding. ?

Best regards

Jean