teamviewer.com link icon
or
Ask The Community

Switching user when using QuickSupport

MadskiMadski Posts: 3
in General Questions

Hiya,

We've started using TeamViewer recently and I could swear that initially I've been able to switch users when running QuickSupport with windows authentication. That doesn't seem to work anymore, the moment I hit "switch user" I get the "cannot capture screen..." and that's the end of it. Am I missing something? Any input is greatly appreciated.

Mads

Tagged:

Comments

  • JeanKJeanK Posts: 3,039 Moderator

    Hello @Madski,

    Thank you for your message and welcome to the TeamViewer Community! ?

    I tested it on a test computer and could successfully switch sides in a Windows logon connection context.

    Could you please try to update your TeamViewer client to the latest version and see if it works? ?

    Best regards

    Jean

    French Community Moderator
  • MadskiMadski Posts: 3

    Hi JeanK,

    Thank you for your response. I updated the client on my PC but that made no difference I'm afraid.

    Mads

  • JeanKJeanK Posts: 3,039 Moderator

    @Madski  Could you also please try with the latest QuickSupport version?

    Here is the latest version: https://download.teamviewer.com/download/TeamViewerQS.exe 

    Best,

    Jean

    French Community Moderator
  • MadskiMadski Posts: 3

    Hi Jean,

    No, that didn't seem to help either. I tried several different PCs and the outcome is always the same.

    Madski

Sign In or Register to comment.

Howdy, Stranger!

It looks like you're new here. If you want to get involved, click one of these buttons!

Sign In

Support Forum