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Switching user when using QuickSupport

Hiya,

We've started using TeamViewer recently and I could swear that initially I've been able to switch users when running QuickSupport with windows authentication. That doesn't seem to work anymore, the moment I hit "switch user" I get the "cannot capture screen..." and that's the end of it. Am I missing something? Any input is greatly appreciated.

Mads

Comments

  • JeanKJeanK Posts: 3,039 Moderator

    Hello @Madski,

    Thank you for your message and welcome to the TeamViewer Community! ?

    I tested it on a test computer and could successfully switch sides in a Windows logon connection context.

    Could you please try to update your TeamViewer client to the latest version and see if it works? ?

    Best regards

    Jean

    French Community Moderator
  • MadskiMadski Posts: 3

    Hi JeanK,

    Thank you for your response. I updated the client on my PC but that made no difference I'm afraid.

    Mads

  • JeanKJeanK Posts: 3,039 Moderator

    @Madski  Could you also please try with the latest QuickSupport version?

    Here is the latest version: https://download.teamviewer.com/download/TeamViewerQS.exe 

    Best,

    Jean

    French Community Moderator
  • MadskiMadski Posts: 3

    Hi Jean,

    No, that didn't seem to help either. I tried several different PCs and the outcome is always the same.

    Madski

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