Switching user when using QuickSupport
Hiya,
We've started using TeamViewer recently and I could swear that initially I've been able to switch users when running QuickSupport with windows authentication. That doesn't seem to work anymore, the moment I hit "switch user" I get the "cannot capture screen..." and that's the end of it. Am I missing something? Any input is greatly appreciated.
Mads
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Hello @Madski,
Thank you for your message and welcome to the TeamViewer Community! ?
I tested it on a test computer and could successfully switch sides in a Windows logon connection context.
Could you please try to update your TeamViewer client to the latest version and see if it works? ?
Best regards
Jean
Hi JeanK,
Thank you for your response. I updated the client on my PC but that made no difference I'm afraid.
Mads
@Madski Could you also please try with the latest QuickSupport version?
Here is the latest version: https://download.teamviewer.com/download/TeamViewerQS.exe
Best,
Jean
Hi Jean,
No, that didn't seem to help either. I tried several different PCs and the outcome is always the same.
Madski