Cannot change e-mail address

Eager2008

A couple of weeks ago I tried to change the E-Mail address of a Company administrator user (TeamViewer 12).
It responded with "address is already in use" error message.
I then deleted the user with this address, but still same error message.

How to clean up this ?

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Accepted answers

DomLan

Hi @Eager2008

probably the account is not completely deleted. (I hope!)

If you can restore it, you may use the Join Company option (https://login.teamviewer.com/cmd/joincompany -> login with credential associated with your new mail/account, and join to a mail/account referred to your current Company Administrator or other user with same privilege in your domain)

With this, you can add that mail to your company, then elevate his privilege to Company Administrator and disable (please NOT opt for deletion) old account for previous Company Administrator.

Regards.

All comments

DomLan

Hi @Eager2008

probably the account is not completely deleted. (I hope!)

With this, you can add that mail to your company, then elevate his privilege to Company Administrator and disable (please NOT opt for deletion) old account for previous Company Administrator.

Regards.