license page is under maintenance

Dears,

I purchased a TV license through techsoup.org .. my order is confirmed and received the license and coupon as the following

[The link has been removed as per the community guidelines.]

when I click the link, it says the page is under maintenance! (https://www.teamviewer.com/en/website-maintenance/) this is for the past 2 days .. I checked TV status and everything is operational.

is there is another way to activate my license and coupon? Thanks

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TeamViewer 15

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samnasser

I keep getting this message while registering (Please enter a valid phone number) .. What the correct phone format?

samnasser

@Fiona_G

Click the link (https://www.teamviewer.com/en/licensing/newtvorder.aspx?license=xxx&coupon=xxx) and you'll understand what I mean. I deleted the coupon and license number from the link, but it will do the same, it will send to you under maintenance page

The purchase was made through techsoup.org, a website that provides software do discounted prices for NGOs. I purchase software from it with no problems. Check the email is received from them

Can you kindly dig this further? Thanks

Fiona_G

Hi @samnasser,

Thank you for your post.

We are sorry to hear about what happened to you. I have tested and may confirm that we are not having any issues on our website. I would recommend contacting your reseller immediately to confirm your order and find a solution.

FYI, you can find a legitimate partner through Find a partner or purchase directly from our Webshop.

Best regards,

Fiona

samnasser

any reply anyone?.