teamviewer.com link icon
or
Ask The Community

TeamViewer thinks I’m using the software commercially!

1182183185187188204

Comments

  • I updated one of my computers to the Win 10 20H2 version two days ago, and not when I tried to connect to that computer I'm given a pop-up of suspected commercial use and am limited to only a 5 min connection with no re-connect possible. ??? Nothing else has changed. I previously had a Business account, and I'm wondering if my free account via another email is being linked to my former account that was closed this Summer (at least, as far as I know! That account was paid for by a non-profit that I supported for about three years until they got a grant to hire an internal, local IT person.)

  • I'm not going to get into it again here.  There is a thread with 5400+ posts already about this topic. I'm just posting this to say it's pretty lousy that 5400+ posts later this is STILL HAPPENING.  

    I'm done with teamviewer.  You guys can continue to ignore the forms I sent in 2 weeks ago if you like, I've deleted the software and moved on.  I would like to point out that this is one of the worst "customer service" experiences I've had with a software company though, and will make sure everyone I talk to knows it.

  • The form at https://www.teamviewer.com/en/reset-management/
    IS NOT WORKING.. I have tried Firefox, Chrome and IE, and none of them will "Generate the PDF you have to Generate, in order to upload your request to have your "Commercial Use" evaluated..

    I am not a Commercial user.. I only access PC's on my own local Private At Home Network...
    But, I can not submit the form, because, the "Generate PDF" to upload is not working...
    I would like to Prove I am not a commercial user and continue to use the "Personal Version" , and continue to recommend Team Viewer to anyone I meet who uses programs like this...


  • JoshPJoshP Posts: 398 Senior Moderator

    Hello @MarkThomas 

    Thanks for your post.

    I was unable to replicate any issue with the Generate PDF button - once all requested info was entered, the button responded and proceeded to the next page, to download and re-upload the PDF. This was done in Firefox, as well as Chrome.

    Please verify the boxes in the form, make sure there is no error shown, and try again. If there is an issue with the data entered, the error should appear right below the text box containing the error.

    Senior Community Moderator
  • I am having this issue today as well. I also had this issue exactly a year ago. What is going on?

  • I'm not sure why, but, after you checked it, I was able to complete the task...  It logged me out for some reason between generating the PDF and downloading it the first time, but, when I logged back in, it brought me to the download screen, I was on before and I was able to download and upload it..  If it was anything on my part, the 2000 character limit would have been the issue..  When I clicked the submit button, nothing happened,, but, when I tried it the last time, there was a red box around the comment and the message about the 2000 characters did pop up..  I did a screen recording of it, but, it worked without incident, other than, it did not log me in using the "Previously entered ID and password" that I had previously used and Google saved, At that time, the Captcha would not re-appear on screen, so, I closed and started again and was able to get it to work..  Thank you for checking on it, or resetting it.. Either way, it worked this time..  Thank you..  I really like the software, and I only use it to access my old computers on my One Private/Network,, and no Outside computers are accessed,, or,, very rarely have.. I can only remember twice accessing someone elses computer to help them.. Once per my 82 year old Mothers request because she emailed some photos to a friend and then friend could not figure out how to look at them, and once or twice to help my girlfriend set up a better file system, that I use to save files and easily back them up..  All other Teamviewer use is from my Desktop computher that I use constantly to access my other computers that I have some old programs/files and external drives, so, I have more than one backup, in case either computer or external HDD fails.. Since I have been doing this, I have not lost a single file in any failures, that I had backed up for safe keeping, and I have a lot of files/photos/vidoes, etc,, that I save across my old computers...  Thank you... 

  • I just tried to logon to a friends PC and I got a message on my side saying it looks like I am using it for commercial use.  I hardly use Teamviewer and in the last year or so I believe I only have logged onto 3 PCs (a friend, my daughetr and my wife).  All use is for totally non commercial use.

     

    Can you help me resolve this issue so I can continue using Teamviewer?

  • Same here.... Popup said it would limit to 5 minutes. I tried and it stopped within 5 seconds, not minutes. I help my mom and a few friends, when something happens. I don't charge, I'm disabled and only help a few friends and my mom who is almost 80, HOpefully this isn't a change. I couldn't afford to purchase.
    Maybe they changed the detection programming ? Raising false flags ? I have been on maybe 4 to 6 times in the last year is all. Can't be considered commercial use I wouldn't think.

  • Commercial use detected, appealed and got accepted, now no connection to my XP PC, says route not found, if I try to reverse connect it says my laptop doesn't accept connections but there are no settings page to call up, are TeamViewer stopping my access or is there a solution, I use it to check one PC that runs home security and nothing else so cannot justify the monthly fee. 

  • ACEkinACEkin Posts: 9

    I have been using TeamViewer for years to help family and friends and it worked very well for all of us. However, recently I was blocked because the software detected "commercial use" by some standard. Most of the time, I connect to a nearby friend to help him with his Photoshop or Lightroom questions. I did some searching and found a form to fill out and then submitted the PDF file. The next day, I got a message back from TeamViewer that my account was unblocked.

    For some reason, my copy did not recognize that and blocked me out again. I filled out the form once more and submitted the new PDF file once more. This morning, I got the good news that my account was unblocked. Alas! I still cannot even start the application without getting a warning. This time "high level of activity dete3cted" even though I have not been able to use it even once in the last ten days or so.

    It will be great to know if TeamViewer will eventually help us all get back to normal especially in the days of high levels of isolation. I could walk into my friend's house and help him but these days that is not possible, especially for us in the "Geezer Class!"

    Please help us to continue helping each other. There is no commercial use, and our use is mostly a few sessions every month lasting about 5-10 minutes or so. If this will not be possible, also let us know so that we may search for other solutions.

    Thank you,

    ACEkin

  • I just had this problem for the first time, accessing my home computer to find a photo for my ex mother-in-law.  Clearly personal use, and it's the first time I've used Teamviewer in several weeks.  It was supposed to allow me to log in for only 15 minutes, but it wouldn't connect and told me my time had been exceeded.  I filled out the personal use form just a few moments ago.

    I understand Teamviewer's need to police its usage and I have always appreciated that Teamviewer is available for free for personal use because it has always been by far the best remote connection software I've experienced.  It'd be unfortunate if it were no longer available!

  • My Mac computer was flagged as being used in a commerical use when connecting to my desktop that is at home. I submitted the commerical use pdf with all the ID's on my account except my Mac. I don't know how I didn't put the ID that I use all the time and was having the problem on the form in the first place. So I submitted a second one with just my Mac TV ID on it and got the response that it was reset. 

    EXCEPT it wasn't I was still getting the same pop-up and per the webpage it says that you might have to submit it again. So I did and the response that I got said that it could not be done because of high activity and I can fill out a form and send it in or purchase a license. 

    I have been using teamviewer for a log time and I use it to access my desktop a lot while I am 3.5 hours away at school. I want to know why all the other ID's were reset but when I sent just the Mac's ID the second time they said they can't do it. I am extremely frustrated that this isnt resolved. 

    Please help!!

  • i am having similar issue. need a solution asap.

    Thanks,

  • Teamviewer start doing the same thing for the third time since I use Teamviewer to help my family and friends with the computer problems. 

    Could you please reset my account so I could help my family?

    Thanks and take care.

  • bazbsgbazbsg Posts: 100

    @esuarezcabrera Wow, that's a new twist on this drama. How did they get your credit card information to charge you and upgrade you? I use the free version only and they never asked me for a credit card. I did have to go through the process of declaring I'm not using TV commercially after being accused of that.

  • bazbsgbazbsg Posts: 100

    I just checked and this thread is four years old now. First post was on Oct 26, 2016. There are 110 pages containing 5,473 posts, not counting the ones that got deleted by the censors. That's just this thread that's four years old. There are other threads talking about the same issue and some of them may be older and longer and have more posts for all I know.

  • JosetteJosette Posts: 22

    The mods keep moving any new posts into this thread. They are artificially making the boards look clean and hiding the help requests.

  • bazbsgbazbsg Posts: 100

    @Josette Too bad the management doesn't authorize the moderators to spend time to help solve the problem instead of tidying up the message board.

  • breesebreese Posts: 4

    HOW ABOUT SOMEONE FIXING ALL THE USER ISSUES ON THE OTHER FORUM"S!!!!

    A LOT OF US CANNOT USE TEAMVIEWER AT ALL !!!

    SUPPORT FOR CURRENT ISSUES **bleep** AND ANYONE LOOKING TO HELP THESE PEOPLE SHOULD UNDERSTAND THE CURRENT ISSUES FIRST AND THE LACK OF SUPPORT!!

    https://community.teamviewer.com/t5/General-Questions-EN/TeamViewer-thinks-I-m-using-the-software-commercially/m-p/105319#M49219

  • my license is block. why?

  • So this just happened again today. I rarely use TeamViewer, but by the time I need it away from home, this happens! Takes forever to get fixed. I don't get why this happens. I am just a home user using this to accessing my personal computers from other personal devices. This time from my phone from a hotel to my house. Do I need to create a new post ever time this happens? 

  • how do you connect with Team viewer to get the account reset to free?  What URL?  What phone number

  • TV.JPGI keep keep getting blocked on my free version. I only use this for personal use. Very very frustrating!

     

    Capture.JPG

     

  • breesebreese Posts: 4

    I feel your pain.

    Today I got an email from support (below) and now I get the "Connection Blocked error message"!!!

    Dear User,

    Thank you very much for sending your self-declaration of private use to us.
    We have successfully reset the TeamViewer ID(s) you submitted via the form provided earlier.
    We acknowledge that you are using TeamViewer for private use only on these devices.

  • IrvSpIrvSp Posts: 8

    It seems we've all gotten one or two RESET emails. I got 2, one from the PDF I had to d./l, print the last page, sign it, and then upload to TV where I got the d/l from and the on-line Private USE reset page.

    In both cases the reply was I am a PRIVATE user and a RESET was done. However I still get one of two popups when I try to use TV.  Either I have too many connections (I think) or I am a Commercial user and buy a license.

  • ACEkinACEkin Posts: 9

    I am wondering whether any TeamViewer support staff look at these posts and offer answers or is this some sort of a venting block? I was hoping to hear from TeamViewer by now, what is the sense of talking to each other without getting any solutions. TeamViewer please let me, and possibly others, to know whether there will be a solution to this problem or not.

    Thank you,

    Cemal Ekin

  • Same thing just happened to me.  What can be done to resolve this?

  • This is an issue with my main PC that I use on a daily basis. 

    I submitted a Commercial Use detected ticket twice and received responses that everything was resolved except I am still getting the message “You connection has been blocked because of very high activity level.” In addition to creating 2 tickets, I also replied to the resolution emails and did not received any response.  I rebooted the computer and also trues uninstalling and installing Teamviewer.

    I also tried connection to the same remote Team ID from a different computer and no issues… so it is not that a remote ID was blocked. 

    I only use this computer to help my parents, remotely, with their PC issues.  This Team ID that is being blocked has been used for quite a few years.  The only thing I can think of that may have caused this high usage is that I left a connection open to one of the PC overnight.

    Any recommendation as I tried calling TeamViewer and I do not get to speak with support as I am a free User.

  • I did send them the signed form. Four days later and still no resolution.

    What a pain!!! 

  • d3x0rd3x0r Posts: 5

    https://www.teamviewer.com/en/reset-management/

     

    Goes to a 502 bad gateway.

    Submit support ticket only goes to community forum.

    This computer says 'timeout immediately'

    the other computer gave me  a 5 minute timeout, between the same two computers (one upstairs and one downstairs)

    Was trying to help my friend solve a database issue; but I don't get paid for that.

    WIsh I knew when I was going to trigger going to commercial mode so i can prevent doing so... I'm not connecting to any commercial liscense things.

Sign In or Register to comment.