Commercial use - Connection time out

TV thinks that I am a commercial user.  I was able to send them their PDF form once requesting a reset which they wrote back saying that they had done so.  However, despite that, nothing has changed and I still get the commercial use timeout message.  I've tried now 3 seperate times to resend TV another PDF reset request but now, each time, after about a minute or so I get "Error" and nothing has been sent?  Suggestions?

How do I get some actual support in getting my account back ??????

I got the PDF, signed it, uploaded it and got a reply back saying my account has been reset

COMPLETE **bleep**!!! My account wasn't reset. It STILL doesn't work and I STILL get a message saying commercial use detected. WTPH???

I replied back to the email and surprise surprise no reply back.

I just want to be able to use my account as I've always done... FOR PERSONAL USE!!!!

I've NEVER NEVER USED it for commercial purposes. I DON'T EVEN HAVE A FREAKING JOB!!

Someone please tell me what I have to do??? THanks

I have reset three computers three times.  None of them was actually reset.  I suspect the reset process has been automated and it is broken.  They are also detecting commercial use where none exists.  Their claim that they want to provide service to private parties rings very hollow right now.

Today, November 26, 2020, which is Thanksgiving Day in the USA, all 6 of the computers on my home network are again working.  The commercial use pop up is gone.  There has been no communication from TeamViewer since I reset the three "broken" ones last week.  There was a new version of TV to install but they were working before I did that.

Test your home network computers.

Hello, Esther...

I very much appreciate the fact that TeamViewer has a free component for personal use. I understand that when I call Support and say that I have a free account, the recording tells me to work it out in Community. I appreciate your post in which you tell tell us how to address the problem of having been incorrectly identified as a commercial user, and that you give a link that allows us to request a reset.

My problem comies in trying to fill out that form at that link. I enter all the stuff--name, address, computer IDs, etc.; and tell my story (which is that I am definitely a personal user and not a commercial one). I then click on "Generate PDF." Now, according to the slightly fuzzy screen capture video in your post, I should then get a screen to the effect of "The PDF has been generated--would you like to submit it?" But that's not what happens--a couple of times I've just been signed out immediately (and have to re-enter my infor next time), and the rest of the time nothing happens--no follow-on screen, no PDF in my inbox, nothing. I thought maybe it was a Firefox problem, so I tried it with MS Edge--same resuls.

Am I doing something wrong? Is there a problem with the web page? Any help gratefully received.  --Howard (cherns)

@TomN1 For obvious reasons, they will never give us a clue either!

I have been stuck in this time warp for 2 weeks. The Generate PDF button does NOTHING. It does NOT create a PDF file in my downloads folder. 

I called Teamvuiwer and spoke to  a very nce lady in Commercial Sales (the othe group that will actually answer the phone). She was sympathetic and referred me back here. She insists that if thsi was real problem they would know about it so apparentky we are all hallucinating.

I give up. [removed per Community Guidelines]

I have the same problem. I rarely use TM but when I do it is strictly personal. Submitting the PDF appears to do nothing. **bleep** support will push me towards another product.

Same issue here & I've send feedback from my applicaiton thinking it will resolve itself but nothing for days .. all I do is open my phone screen on laptop .. nothing commercial about that, what's going on...

Yet another post for you guys about wrongly accused commerical use. Now this didn't bother me for the longest time, your not so accurate automated system told me I'm using commerical use a while back. Like I said it's been a while with this commerical limitation of only 5 minute use, infact that's perfect I'm fine with 5 minutes, the problem I'm having now though is teamviewer is constantly disconnected after 30 seconds, then I got blocked from connecting for 20 minutes! What happened to you guys? I never used to disconnect... I've tested teamviewer at my mother's connection, my home connection and even at a coffee shop and it's doing this disconnect thing everywhere. Is it your way of forcing us to buy? Frustrating getting falsely labeled but even more frustrating getting promised 5 minutes and getting booted after 30 seconds.

Good to hear I'm not alone, not so good to hear of your trouble.

If they indeed want us to stop using their product they simply need to ask, they have given me years of reliablity(about 6 years, then the commcerial usage notice followed by the disconnects) and I am not quick to believe they would wish to throw out that reputation by ending this relationship this way. There are alternatives, but Teamviewer is what I have installed currently on the computers of people I aid.

TV if you require any logs or other information please let me know I would like to aid you with rectifying this. Silence speaks loudly and if I do not hear from you I will move on as you wish.

Long time user

Troy

I agree the free version is a very valuable tool for connecting to remote personal computers, buit there are others who do take the mickey. It is important that use of the free version is policed effectively, in order to protect commercial users like myself who pay hundreds of pounds annually to use the software service.

Very true, I often install free utility software on my clients computer and they frequently upgrade to paid versions. However, with remote support software determining whether it is being used for personal or commercial use must be more difficult, and I am aware that abuse has occurred with some users. I'm afraid the IT industry is far from perfect, just consider the ongoing problems with Windows, which keeps me gainfully employed.

Not had any major problems in the past four years and I now have 200 clients linked to my Premium Account. So unless Brexit causes any problems I will stick with TV for the time being.

I used **Third Party Product** in the past which I think is US based, so any Brexit spin off problems will not apply, but we will see how things go.