User time out even after purchasing TV license - Help
So I recently purchased a server running Windows Server 2019. I installed Teamviewer and learned that I had to purchase a license otherwise I would be breaking the EULA for "Commercial Use"
No problem...So I purchased the cheapest TV license that allows you to license 3 PC's (I believe it was the $300/yr license). Everything was working fine until I needed a partner to connect to the server. Everytime he tried to connect, he would be timed out after 5 min and this error message would appear:
"Connection blocked after timeout. Your license limits the maximum session duration to a partner, immediate reconnects are blocked. Please try later or upgrade your license."
He is using the free version of TV on a Windows 10 PC.
Any idea why is this happening? Is it because the partner's connecting to the server are using the free version of TV?
I paid for the license and it is activated on Teamviewer. Before I purchased the license, I did some research and was told as long as the host PC is licensed, connecting partners will not need one.
Any help would be greatly appreciated.