When I disconnect from a paid remote session, it thanks for me using the free version.
Answers
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How come it doesn't recognize that I have a paid account
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Hi @JillSuttenberg,
Thank you for your post 😌
It does not seem that your account has been linked to your account.
In order to use your license please make sure that you have activated your license first: https://community.teamviewer.com/English/kb/articles/4326-how-to-activate-your-license
Hope this information will be helpful.
All the best,
Yuri
Former Japanese Community Moderator0 -
Well, that didn't work well. I tried following the instructions. I had no email telling me to activate. I found one telling me to get started. I tried that. I then had to sign in. It tells me my password/email is not recognized. I clicked forgot password even though I just changed it three weeks ago. It tells me to try to connect to my own computer, but no where does it allow me to change the password.
I tried again. It tells me my license is not valid.
Any other thoughts?
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Hi @JillSuttenberg,
That is very odd.
On our system, it looks like you successfully activated using the activation link (Which is indeed labeled "get me started") shortly after my earlier response, about 5 hours ago.
By all accounts, you should simply just need to sign into the software, confirm that it says "Business" beneath your name in the top right-hand corner and you're all set to go.
If you are still getting a "Trial" message, can you send me a screenshot showing yourself signed in with the message so I can help you figure out why this is not working for you?
Best regards,
Yuri
Former Japanese Community Moderator0 -
I just used a "free" remote session.
See screenshot attached.
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