How to cancel my order

How do you Cancel auto renewal and or cancel a subscription

you need to submit a support ticket giving 28x days notice.

I must admit it is the most antiquated way of doing things -its almost like they do that to trap people in for an extended period of time.

that plus they never tell what the renewal price will be until the actual renewal date is rubbish.

then they announce a price rise of between x% & y% on an amount you dont know and cannot confirm without actually calling them - absolute rubbish - the renewal process is a joke

Hi @fafalaw38883,

Thank you for your post.

Cancellation requests must be received in written form, which is easiest via the ticket system: https://community.teamviewer.com/t5/Knowledge-Base/How-to-submit-a-ticket/ta-p/72027

Our support team answers calls and tickets in the order they are received as quickly and accurately as possible. Thank you for your patience and understanding in advance.

Kind regards,

Hi @1033729987,

Thank you for your post. 

We are unable to affect or provide direct support in cancellation or licensing issues here in the community, for security purposes. Cancellation requests must be received in written form, which is easiest via the ticket system:

You can also contact our support team from the following link as well, so they will give you a possible solution:

Regarding TeamViewer subscriptions, the license does renew unless canceled prior, as stated on the bottom of the original invoice:

Hope this information will be helpful. Thank you in advance for your understanding.

Best regards,

Yuri

What's necessary doing to cancel my subscription?

Hello,
please cancel my subscription for account *Personal Information removed by moderator**. I haven't used your program for some time, I even deleted my account, but I see that you still issued my invoice. I mention that the cancellation procedure is much too difficult.
thanks

Hello,

I've tried at the end of last year to cancel my subscription by creating a support ticket.

Since then, i wanted to be sure the subscription was cancelled before doing my final payment.

My account got suspended before i could have the answer, and i just had to pay the fee from late payment, while not even being sure that my subscription is cancelled.

I haven't had that much difficulty cancelling a subscription in any service i've used ever.

I just want to cancel the subscription and be done with it.

i've sent you a message to know what i can do about it.

Same issue here

Hello,

I'm trying to cancel my subscription and need to create a support ticket.

How do I do this?

brian

Got same problem - as I see a lot of other people have! Not very good company ethics for sure!

So how do you cancel License?

Please cancel my subscription immediately and refund the amounts you charged on March 30, 2021. Your link to submit a ticket is broken, making it impossible to cancel. See https://www.teamviewer.com/en/customer-support/. If you do not do this, I will explore all available options. Thank you.

It seems almost impossible to cancel a licence as there is no access to a form or an email adress. Can anyone give a clear answer on how to cancel a licence ?

Thanks !

paypal automatically renews every year. no notification or warning. you just get a notification that money has been deducted from your account. for all those that have a similar problem ; cancel or downgrade your subscription at least 28 days before it renews. check on your invoice that you received last time. make 100% sure you do this in time. log a ticket with them even before that, so that you get a response and the issue logged in THEIR SYSTEM; also make sure that you have evidence of this on your email. Last but not least, always go through paypal so you can cancel the automatic payment once you notified teamviewer and you have your ticket with them.

If they then refuse, you have all the evidence to cancel the subscription and place a dispute in with Paypal regarding TeamViewer. It will be granted since you cancelled in time, have the evidence and notified them of the cancellation.