I am not satisfied and would like to return. How to cancel my license. I am still on my 7 day money back guarentee period
Hi there,
thanks for your posts. It´s sad to read you want to cancel.
However, we have a Knowledge Base article that gives you info all around a teamViewer subscription here:
This article also explains how to cancel:
For your security, all cancellations must be submitted in written form, by submitting a ticket. Written requests must be received by TeamViewer at least 28 days before the end of the initial subscription term or any subscription renewal term.
I hope this helps you.
Best, Esther
Hi @下田潔司，
Thank you for your post. We are unable to affect or provide direct support in cancellation or licensing issues here in the community, for security purposes. Cancellation requests must be received in written form, which is easiest via the ticket system:
Hello @stefanoc
Thank you for your message.
Unfortunately, you cannot cancel your subscription on the Community.
The only way to cancel is to submit a ticket via this link: Open a ticket now!
I thank you in advance for your understanding.
Cheers
Jean
Hi @Ramosgest,
Thank you for contacting TeamViewer Community.
In order to cancel your subscription, it is required to submit a ticket with your licensed account.
Thank you for your understanding and patient.
Best Regards,
Good afternoon
I'm fed up with looking, where do I get a request?
I would appreciate your help in canceling my teamviewer subscription.
Best regard
I had been using teamviewer for about slightly a year or so. I then stopped using it about 2-3 months before the renewal period. I got a mini jolt today when I saw it had been automatically renewed for the subsequent year.
I called and explained that it has just been renewed and if they could cancel it as I would not start using it in any form and that I had not requested for auto renewal but that it was set up that way by teamviewer instead.
The reply that came simply pointed to EULA and that because they had mentioned that I had to cancel 28 days before, they will not cancel and refund the subscription knowing that I have no intention to use it.
I was hoping that Teamviewer would have behaved in good faith in refunding but did not.
Has anyone else faced a similar situation? Do you think we could address this matter a holistic group in a sincere fashion. I have posted it here instead of social media to avoid turning this into a circus for both teamviewer and aggrieved customers to see if a process could be set up to manage and refund at the point (only at the point) of renewal where a customer genuinely has no further use for the product. Perhaps a confirmation note to confirm renewal before it auto renews would also help.
I would think teamviewer would not want customers who do not return back because of a bad experience like this.
Hello @Donatasss,
In order to cancel your license, you need to contact our support team. We also have an article on how to submit a ticket, if you're not familiar with it.
Also, check out this article for more information: All about passwords
Best,
Justin
Hi,
Does anyone know how to cancel a subscription?
Donatas
Hi @DavidSR,
Thank you for reaching out to us on TeamViewer Community and we are sorry for the negative experience.
Unfortunately that TeamViewer Community Team is unable to assist with cancellation requests. Cancellation requests must be received in written form, which is easiest via the ticket system: https://community.teamviewer.com/t5/Knowledge-Base/How-to-submit-a-ticket/ta-p/72027 or phone for a direct conversation on TeamViewer invoice please.
We thank you for your understanding and patience.
Best regards,
I cannot login as dont have login deatils - there is no email or easy way to communicatewith Teamviewer and cancel wihich I assume is deliberate although the login system and the fact hat email is no longer accepted is described as something for users convenience - its not convenient for your customers if they cant get in contact though (but maybe it is for your convenience and not the customers)
I do not wish to spend any more time on this matter - I simply want someone to reach out to me by email preferably and acknowledge that the accoutn is cancelled and any attempt to collect for an invoice fo ra service that is not required is also cancelled!
It should have been cancelled in Febraury and woudl have been if it were easy to eamil na dmake the request - we have no use for the service any longer and can not spend the time figuring out how to contact you and simply assumed the service would just be cancelled automatically
Very, very frsutrating
Hi @Mads187
Thank you for your post and welcome to the TeamViewer community 😊
Please find all relevant information in the following article:
Wish you a nice day and all the best,
Natascha 🙋♀️
How do i cancel my subscription for remote access? I feel like connecting to these guys is almost impossible and very frustrating.
Every time I click on the new support ticket I'm directed to 'Teamviewers New And Improved Support Structure', which is ironic. It is not possible to raise a new ticket despite myself and many other attempting. As someone has suggest above, it is borderline fraudulent! This needs to be resolved ASAP! I have been trying for months now!
For those unable to login to the support portal, there is a bug in the sign in, so I will explain below how I circumvent it in order to open a ticket and/or talk in the chat:
This is definitely a bug, which I hope it will be fixed soon because it took me several hours to figure it out - and I imagine it is impacting other customers.
We are not able to submit the ticket as we are not able to access your poorly created customer portal. This is borderline fraudulent business.
As your support system seems to be broken beyond repair, we are also requesting cancellation here, as well as full refund (Paypal already refunded half of the amount since you raised pricing for 2x without any notice).
Before you redirect me to your customer portal:
Hello @latkid@mike5555,
to properly cancel your subscription, you need to submit a ticket.
I wish to cancel my subscription and get a full refund ASAP.
Good morning,
I wish to cancel my subscription. I cannot access the customer portal as it says its not activated. when I click to activate it, I get redirected to the main page. I am stuck and I need to cancel this ASAP. Please advise.
We want to Cancel our subscription for TeamViewer. But we are not able to raise the ticket, as the email which was used for purchasing the subscription has expired [even the domain]. So how to go ahead for the cancellation of subscription in this kind of scenario.
Hello @JamieAxis,
Could you provide me with a screenshot of what website you're getting redirected to?
Hi Justin, I have tried this many times however when I click on the link to submit a ticket it loads for a second and then re-directs me to a different page regarding Teamviewers new and improved support structure. I have tried on different browsers and still have the same outcome.
I'm sorry that my colleagues and I keep going back and forth with who is replying.
Anyway, posting in this forum does not count as submitting a ticket.
As my colleague stated with the first response to this post, once you successfully created a ticket, you'll receive a ticket number.
If that's the case, only then our team can investigate your issue. As we, here, can not do anything about the cancellation.
I'll have a link for you on how to submit a ticket to our support team:
Let me know if you have further questions.
Hi Alena, I was told my request on here would count as a ticket? I have tried to submit tickets but every time i click on submit ticket it loads and then takes me to a different webpage?
Hi @JamieAxis
thanks for your post.
If you did not get a confirmation yet, then the request is still open but our dedicated department will process it as soon as possible. If you would like me to, I could check our records to check the status. Please send me a dm with your ticket number.
Best, Alena
Can I check has my subscription now been cancelled? I have not received any confirmation.
Hi @blahblahggg,
TeamViewer Support Team answer calls and tickets in the order they are received as quickly and accurately as possible.
We kindly ask your patience on getting a reply from TeamViewer Support Team.
thanks, how soon can i expect a reply?
it's been a day and nothing yet.
Hello @wilco06,
this is not the proper way of canceling your license. Please go ahead and submit a ticket regarding your request.
I'll have the link for you, here:
In addition, you might want to check out our article about subscriptions:
I have a phrase that should be interesting for you right from that article:
How / until when can I cancel my subscription?
That should help you out.
Please cancel my subscription immediately.
The login email address is [removed per Community Guidelines]
Please confirm that it's been canceled.
Hi @whateverkl and @blahblahggg,
Thank you for contacting us on TeamViewer Community.
Please noted that For TeamViewer customers, Deleting TeamViewer license account will not cancel your subscription as a result. For all license cancellation requests, please contact TeamViewer Support Team for further assistance.
All cancellation and termination requests will go to TeamViewer Support Team. You may now activate the license again on your account then to raise a support ticket for cancellation. Or contact TeamViewer Support Team here.
Your understanding are greatly appreciated and we are sorry for the inconvenience caused.
Warm regards,
Hello,
I now have a new Teamviewer Corporate license and want to get rid of my 2 old Teamviewer Premium licenses that are being replaced by my corporate license.
However it seems to be impossible to cancel the Premium subscriptions.
When i spent an hour and 20 minutes on hold with your support line, i got disconnected right at the end when i was 1st in the queue.
When i go to try and log a ticket, in the blink of an eye it redirects here to these forums.
So flipping frustrating!
To cancel a subscription you should be able to do it in the account section of your login, like you can with pretty much all other software.
I am also unable to cancel my subscriptions, when i try to log a ticket it just immediately redirects back to this forum.
I just spent an hour and 20 minutes on hold with your support phone number, only to have it immediately disconnect when i reached the operator.
And i am a TV corporate customer.
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