Commercial use - Connection time out

Yup. Me, with a handful of posts, is trying to help TV sort this matter out. If you're suggesting that I work for TV, all I can say is that I'm a Canadian living in Canada. If TV was going to 'stack the deck' with workers on this thread, methinks they would have done that before page 273... 🙂 I mean, unless that's their lucky number. You can believe me, or not, but that's the truth.

But I'm confident I've figured out what happened in regard to why the software is false-flagging people, and I've tested my theory. It works consistently. I've been able to flag and unflag myself at will. (And sorry, but I won't be discussing the cause openly.) I believe this problem actually originated back in February 2020, and it's possible that TV isn't aware of the full impact. While I can't say if it is the only reason, I can say it is a one reason.

This is something I'm going to discuss with TV to see if they are aware of this. It is possible that they may not be aware of the source of the problem--and they've been trying to fix the symptoms. That's where I come in. I'll be discussing this with them to see if we can get something done to deal with this quickly. But I needed to have something to go on first, and it took me a few days to figure out why this was happening.

You're annoyed at this problem, as can be expected, and so am I. There is enough going wrong in the world with covid, and no one needs more stress. I get that... I really do. But TV isn't intentionally trying to annoy people. Like I said, I'm fairly certain I've discovered where the problem lies, and I'm going to follow up with them and see what I can do. I want this fixed as much as you do.

free licence

but told me that I use for commercial, and of course it is not.

www dot teamviewer dot com /en/reset-management/

I can't post links.

This link has the reset tool. You will need your ID. Once you fill out the form you will need to save it, and then it will ask for you to upload it.

I have been using TeamViewer Free for several years and have recently encountered a problem connecting to my wife's Windows 10 system. This problem occurred several months ago and after reporting it, the problem disappeared.  Now it has come back and has stayed for over 2 weeks. I can connect fine with my daughter's Windows 7 system, but when I connect to my wife's Win 10 system, after about 45 seconds I am kicked off her system and cannot reconnect. Does TeamViewer have a problem with connection to Win 10 systems?

I am not using TeamViewer for any commercial nor for-profit use, only private use with family and occasionally a couple of friends.  Thank you for your help.

Bill Gray - TeamViewer ID: **Do Not Post TeamViewer IDs**

**Do Not Post Email Addresses**

Yep, getting the same lately. Managed to get a connection long enough to install VNC instead.

"Your connections are blocked until X"... (waits till X, plus a bit more for good measure)... "Your connections are blocked until Y"

"Commercial use suspected"... my arse. This used to be a really useful piece of software. I would license it, but as a personal user, that would be against their terms of course, so free alternatives it is and I'll live with not being able to connect from my phone. I work for an MSP and we occasionally use TV at work (tho we're only licensed for an older version but that's fine, it still works) if **Third Party Product** or **Third Party Product** are having issues, and as I'm in a position to recommend for or against its renewal, well that's an easy decision to make going forwards.

How to ruin your reputation - suddenly claim all your customers are breaking the rules and see who pays up.

Same problem here. Been a week. Earlier system was better we at least got Team Viewer Support Response. That it has been unblocked.

[personal information removed]

I have used the FREE version (non-commercial use) of TeamViewer for the past couple of years to help friends sort out their computer problems. It has been of great help and there were no problems in its use.

For the last month or so I have been unable to use TeamViewer – it connect to the other machine for about 20 secs and then closes the connection reporting a Time-Out.

I made a complete re-installation of the Program, but this did not fix the problem. On doing some research on the Internet it would seem that my problem occurs because TeamViewer “thinks” that I am now using the program commercially without paying for a licence! There was a suggestion that I visit the TeamViewer Reset website.

On 4 May 21 I visited teamviewer.com/reset, logged into my account, filled out a pdf form (Was commercial use detected on your TeamViewer ID?), printed it, signed and dated it and scanned & submitted it back to you – teamviewer_reset_auth.pdf

I have had no response from TeamViewer (I think it said a couple of days). Would you please look into the problem and if possible restore my FREE use of the Program.

Welcome to the club. I use mine to monitor my child doing her online school work, apparently that is commercial use too. Darn they caught me being a good parent.... Guess I better start paying for a license. NOT

I did not used TV for business, but i used it alot in one day, and today it was blocked

how can i solve it ?

i used it for control my computer for gaming and edit document .

Hey,

Please let me know that I am not a commercial user, but it looks like I am seen as a commercial user.

Please open this up for me

I am a long-time user and using TeamViewer to help family members - parents (99 & 95), mother-in-law (94), wife with PC configuration and update installation - and also to control headless family server PCs. I am not a PC professional and do not work for a commercial service. These are not business PCs and none are joined to a commercial domain, but I am now being blocked for "commercial use". The web process to request reset is not working, The button to generate a PDF does nothing. Is there another way to submit the request to TV?

Connection times out after 60 seconds

TeamViewer needs to get off their backsides and fix this issue. It's likely due to a bug in the latest version and like everyone else in here, I've submitted the PDF form and have not received any response since submitted about a week ago.

There's no reason for this to be flagged when they ask for a list of the TV IDs for the devices being connected to, a connection to one of those should be a non-issue when identified.

Time to go find some other solution for something far less than the $600/yr that a single seat license costs from the per month cost. I cannot deal with this **bleep** any longer.

Yeah, the licence costs are totally out of line for regular users. *bleep** i can get a Office 365 Home License for 60 Eur/year. But Teamviewer? 600Eur? come on...

I'd gladly pay 5 Eur a month/60 Eur a year if there was such an option for a Home TeamViewer License. I dont need most of the features that are implemented for business support. Just the "i show my parents how to use Office and E-Mail stuff".

I just switched to "Third part product" until my issue is resolved.