TeamViewer 9 & 10 End-of-Life

Add me to the class action lawsuit as well. It's unethical and illegal. The 10-year nonsense was NOT in the original EULA.

Add me to the class action lawsuit as well. It's unethical and illegal. The 10-year nonsense was NOT in the original EULA.

Gameel Ali AbdulSalam

We would advice every one not to buy or deal with this dishonest company

Hi Esther,

Thanks for you reply and answers.

This gives me some time to decide which way to go and if it is necesary to look what at other products are available or take another route.

Regards

Johan de Klerk

I think they want us to pay towards the Manchester United shirt sponser deal, £235m

Please add me to the list.

What are our option after June 1, how we can upgrade without having to pay additional cost.

LOL teamviewer support is suggesting that after the expiry date the old license for that EOL still works BUT ON LAN only. Not able to available access outside the LAN. Further giving me an analogy of windows XP. How can teamviewer you compare yourself with windows XP. End of life for windows XP, i can still use the software, still access the internet, i only do not get upgrades to close security loopholes, so my continue of XP will be at my own risk.

BUT TEAMVIEWER, your product is for REMOTE ACCESS from the outside, I didnt buy the license for internal use, it was for REMOTE ACCESS. now you are telling me the version can still use internal netowkr but i cannot access remotely anymore, You are rendering the whole software USELESS. You can't compare your product with other software, your product is meant for remote access.

I am really dissapointed if I knew this whole PERPETUAL LICENSE would end up like this I would never even have consider paying so much in the beginning, the consideration for the price I paid was that it will not render the SOFTWARE USELESS...

--- below their reply ---

The license was actually only for V7, but was upgraded to V9 for free complimentary. Had this not been done, this would have actually ended back at the EOL of V7.

This is the same as buying something like Windows XP, the application will eventually reach end of life and will no longer have certain online services or upgrades.

Once the server services are discontinued for V9, you can still use the software in a LAN environment - however we will no longer be providing server services for the version as these pose a risk to our network.

Hi as many people here I completely disagree on your way of behaviour, we bought a permanent License and that's it, now please if you are honest and trustable people you should simply upgrade all our licenses to the latest and keep updating our softwares at no extra cost, you cannot change a contract at your own point of view, this is against the ONE law, the Universal law, I do hope that you will take the right decision.

With Love

Paolo Francesco Presti

TeamViewer ... you have a strange concept of PERPETUAL LICENCE !

I bougth V9 6 years ago. Of course i disagree what is happening to my software's licesne. Please subscribe me to the class action against the decision to close server of V9 and V10

Will my TW 10 license be valid with future versions (16 and above) released before due date on december 2025?

I bought mine end of 2010 and the EULA was here, take note of point 3, line ONE.

1. Please note

• The following terms and conditions apply for all product versions of TeamViewer.

2. Guarantee of satisfaction

• All orders will be made with a guarantee of satisfaction for 7 days. All payments will be authorized (validated), but not accounted. The specified credit card won't be charged until expiration of the 7-day-limit.
• A cancellation may follow without giving reasons in written form. In case of doubt the customer has to prove that he has cancelled his order in time - to ensure this, please make sure that you receive a confirmation after an e-mail cancellation from us.
• For this reason, please notice that, in case of paying per invoice, not paying the invoice will be insufficient, since this is payable within 14 days.

3. Payment and retention of ownership

• The product remains the property of the vendor until it is completely paid for.
• In case of delay of payment, access to the TeamViewer-Master server may be blocked.
• All costs that are caused by abusing credit cards, reverse charging due to lack of credit etc., are paid by the customer.
• Every abuse of credit cards or account information will be legally pursued.

4. Rights and licenses

• When buying software, the buyer acquires only the right to use the products according to the specification. All software packages remain the intellectual property of TeamViewer GmbH.
• The customer must take appropriate measures to ensure that the products will only be used according to license agreements inside the company. This especially applies to the protection against illegal copying of the software.
• Licenses apply to the number of workstations as shown in the license overview at the time of purchase. A transfer of a license in case of changing the workstation etc., can be carried out 10 times. If the license is installed in a Terminal Server environment, the license is user based, a separate license for each user is required. Premium licenses can be installed and activated on an unlimited number of computers.
• The customer is responsible for all damages which result from a violation of the copyright instructions or illegal use.

5. Server availability

• For the proper use of the TeamViewer software the availability of the TeamViewer master server may be necessary. TeamViewer GmbH will take measures to ensure a high availability of the server. However, it is not possible to guarantee an uninterrupted availability.
• The vendor guarantees that the server will be available and usable with the purchased version for a period of at least 10 years after purchase. The vendor has entered into a safeguard agreement [The link has been removed as per the community guidelines.]with a third party to ensure server availability. If the transmission protocol changes in the meantime, an update will be provided to the customer free-of-charge if it is mandatory for further use.

6. Warranty and Limitation of Liability

• The warranty period, if permitted by law, is defined as a period of 3 months from the point of the first provision of service. Within this period, the customer has the right to insist on correction of faults or replacement in the case of liability on the part of the vendor. If a limitation to 3 months is not permitted, the minimum permitted time span is defined.
• Liability is defined as the absence of, or the incorrect working of a guaranteed function, but not as the suitability for a particular application. Before the conclusion of the contract, the customer has to check, for judicial and other reasons, if the purchased software is suitable for the planned purpose.
• Especially for technical reasons, it can not be guaranteed, that all computers will be reachable with TeamViewer without any exceptions or errors. Advanced firewall technologies as well as special network structures can reduce the connection quality in some cases. This behavior has to be checked by the customer during the test period and is not a fault.
• If TeamViewer GmbH is not willing or able to remove the faults or deliver a replacement or the process fails for other reasons, the customer has the right to insist on revoking the contract or receiving an appropriate rebate on the purchase price.
• NEITHER TEAMVIEWER GMBH NOR ANY OF ITS EMPLOYEES AND LICENSORS SHALL BE LIABLE FOR ANY DAMAGES CAUSED BY THE SOFTWARE, INCLUDING BUT NOT LIMITED TO INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES, OR DAMAGES FOR LOSS OF PROFITS, LOSS OF SAVINGS, REVENUE OR DATA INCURRED BY CUSTOMERS OR ANY THIRD PARTY, EVEN IF THE DEVELOPER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
• IN CASES WHERE STATE OR COUNTRY LAW DOES NOT ALLOW SUCH LIMITATION THE LIABILITY SHALL IN ANY CASE BE LIMITED TO THE PRICE PAID FOR THE LICENSE.

7. Data protection

• Information in accordance with § 33 BDSG: The customer's data will be stored in the form of name and address of the residence and business location respectively for internal use.

8. Final clauses

• Place of fulfillment for traders, legal persons of public law, as well as customers without a place of general jurisdiction in Germany, is Goeppingen.
• Only German law applies.
• Alterations of contract must be in written form.

Revision: Jan 2010

1) Any class action movement, cannot start and take action from the company owned forums, maybe an external googlable found forum can be a start.

2) Their recently released a two-factor authentication, looks like it is available only to the latest version. This means that even a 10 years server backend support is on 'whatever I like doing similar to a lifetime perpetual agreement.