Commercial use - Connection time outAnnounced

Same here I really liked it and see it like the stock market -- plunging and sad to deal with. I am looking at alternatives, I want this to work out but the paid model is insane for a home user. I did install a VPN so I can do a lot of stuff now simply by getting on my home network from wherever. And some VPN environments put the screen into an HTML 5 browser window and with a fast network it works 'ok'. I'd be happy to contribute $50 for a home license if they'd be less of a pain about the commercial use suspicions, but they don't seem interested in that. It's all or nothing and as with others -- while I hope this gets better -- I suspect I will be using homegrown or other less effective but less frustrating remote desktop solutions.

Good luck to everyone out there!

I have been using TeamViewer for many years, never for commercial or professional use. I recently got this issue as well, and, well... continue reading at your own risk:

If you are getting commercial license needed errors, you will continue to get them. I use TeamViewer on my mobile device, at home, and periodically when I am at work.

I have called TeamViewer and spoken with a representative and here is the result. Teamviewer recently started "enforcing" a new rule and this affects many heavy users. Because I have been at work and connected to my home computer I am now flagged as a commercial user.

I am in no way using this commercial, but because I use Teamviewer at a commercial area, I will be flagged and continue to be flagged as a commercial user. If you believe you were wrongfully categorized, you can go to: teamviewer.com/unblock and request for them to take a look at your problem.

Again, this will be useless if you ever use Teamviewer at any location that has a commercial Internet connection. This defines as; if you go to your local coffee shop and use their Internet connection, their Internet is commercial. If you go to your local library and use their Internet connection, their Internet is commercial.

Teamviewer now looks at the connection type as; residential or commercial. In summary, if you are getting the commercial license issue, it is due to you using a commercial Internet connection. Unless you are using a residential connection EVERYTIME you use Teamviewer, then you will continue to be flagged and the issue will continuously return.

I would love to get support myself, especially for the fact that I have been an avid user of Teamviewer from the beginning. But unforcedly the abusers of this program forced this upon us. I myself am looking for an alternative to Teamviewer. Very sad day.

Ha, so got my initial reinstatement of my free license, which was immediately flagged again (as in, I didn't do anything other than log in). Filled out the form again. Waited another week plus. This time, was told that I was COMMERCIAL. Literally did nothing different and got a different ruling. Crazy.

So, do I waste my time and effort filling out another form (or continuing to post here)? Nope.

Everyone, if you are having trouble, go to Capterra and leave your honest feedback.[removed per Community Guidelines]

I really liked this product and told lots of people about it. I don't know how many of them became paid users, but I know how many of the people I talk to in the future will. Zero. Same as the level of customer support for free users (don't offer a free their if you can't support it).

I have looked at alternatives and nothing seems to work as well. TV is a great product and I suspect too many people are cheating and it forces them to be too paranoid. I did find out in a past experience that commercial includes connecting from non-profit network like a church, grade/high school or college, in addition to free hotspots provided by work. I suspect even getting on public wifi from Starbucks or through a VPN for my safety is causing troubles. It's really frustrating and I think the cheating is ruining it for everyone.

I hear people complaining that are finally rid of it --but-- as irrated as I am right now (and I am REALLY irritated!) I need to remember it's free. And I have tried **third party product** and **third party product** and these programs work but not nearly as well. I have even tried **third party product** and that's not sogood. Even the **third party product** for remoting to your desktop does not work nearly as well.

Most recently my NAS vendor did a TV-based remote support to fix something under warranty and I am wondering...did their contacting me trip me up somehow? I assume they have a paid license but regardless I have no control over their using TV or another product to connect ot my machine.

So, the upshot is I am hoping that TV gets their algorithm under control so I can go back to checking on my computers at home. There are alternatives and if anyone knows of one that works as well, I'd love to try it out.

Been waiting for two weeks, one for inititial restoration for free license, and another week when commercial use blocked me again an hour or so later.  I WAS able at least to do file transfers - audio files and music/tabs to my tablet for audition practice - but now THAT is getting commercial use prompts.  If I can't even do THAT anymore TV has made itself useless to me.

Bye...

Same here.  I got a notice saying I was reinstated as free but it still says its detecting commercial use and will shut down, then shuts down.  

I am having similar issues -- in speaking with TV support, 'commercial' is a broad net including use at church, school (lower and college), and work networks. I think you might fall afoul of work guest networks as well. I am having the problem right now at Starbucks so I am wondering if that is considered commercial now? (IDK.) I think too many people have been cheating so they are being hyper aware. And FYI I tried TV on Ubuntu on my home NAS and that instantly triggered commercial use at home and polluted my other devices so I had to ask (5x now) them to fix it. [removed per community guidelines - Sales/Solicitation policy] Best of luck. It's irritating as all get out but I can't blame them while I hate on them  

Last week, suddenly I was flagged as commercial (which I'm not).

It was suppose to shut off after 5 minutes (and it shut off after 90 seconds).

I followed protocol to request a review.

I got an email today saying that my personal account has been reset, only when I went to use it, it still didn't work, and disconnected me after 90 seconds.

Any ideas?

(Mostly I use teamviewer when I'm the passenger in a car and I have to unlock my home computer so my son can use it, or to check my calendar.)  90 seconds is barely enough time to enter the code on my screen.

Thanks!

I am having this same problem... Previously, it would kick me out after 5 minutes and give me a 1.5 minute block after which I would be able to connect again. (I assume it's because I'm connecting from work and I'm behind a corporate firewall) As of this morning, I am being kicked out after 30 seconds and being blocked for a full 10 minutes. This is unacceptable as I am not even using this product commercially, this needs to be fixed ASAP please!

My hunch was that TeamViewer detected my running of a tool (Oracle SQL*Developer) on a remote machine. Is anyone else with this problem also using a "commercial-esque" application?

P.S. - I maintain a database for a nonprofit community group on a PC in my basement which I access from my study.

Same here.  I put a ticket in but haven't heard back.  Even though it says non-commercial use only, it kicks me out within about 30 seconds of connecting.  I haven't changed anything.  Can we get some help with this?  Thanks.

I am having the same issue for the first time after 5 years.   Personal only how do I get my account unflagged

what's the new product from google?

to be fair I used to use **Third Party Product** but teamviewer was much better, IMHO, especially to use with my kids, elerdly parents and to even remote control cell phones...  In fact I was considering buying a perpetual license from them to show my apreciation but they seem to have discountinued them.

For some reason my account has been flagged as having been detected as being used for business. Umm..NO. I do NOT use it for business and need to know how I can get this removed! I am frustrated to say the least by this 'free' version now that it locks me out of MY OWN connected computers after 5 minutes! In NO WAY am I using this software to make ANY money, NOR do I use it in my profession! I can't even submit a private Support Request for help and have to resort to posting here after going through the website support loop! What happened Team Viewer? I used to really enjoy using the software for my personal computers, but after this I am not sure anymore. Any help on getting this remedied would be good...seriously...

I recently upgraded my Internet connection speed at home. Now, whenever I try to connect remotely from home, a message pops up saying commercial use suspected and immediately times out. It then locks me out for 15 minutes.

Why would upgrading internet speed cause this behavior and how can I resolve it?

Hi, sorry you're one on thousands that TeamViewer simply does not care about.  We (ALL FREE USERS) MUST simply MOVE ON to a better product!  If TeamViewer doesn't like us, then just let them DIE...  [removed per Community Guidelines - Sales/Solicitation policy]

You can't submit a ticket unless you are logged in to an account that has a paid/commercial/corporate license.  The only way to get help for issues with free/personal accounts is on this message board.  There is a sticky post on this message board regarding the commercial-use/5-minute problem.

I have been using teamviewer 14 for about 5 months to connect and control my telescope at a remote location.    Last week i was having a issue with my telescope and asked a friend to assist by remoting into my computer.     The next time i went to talk to my remote computer i got the message "Teamviewer thinks i'm using the software commercially".    I found out later that  my friend has a commercial teamviewer.    If he used that acount to remote to my computer would that of been the flag that i was using teamviewer commercially?    If so, then this should be made clear on your website ....as currently that is not clear and only  got that thought after reading posts of using free and commercial accounts on the same computer.     hopefully my free account will be reset......and i will be more careful when asking friends to remote to my computer.    If this was not the flag.....then something else is wrong with the teamviewer flagging software?   What could it be?

dave

Josh, I did not see a solution provided. I am experiencing a 5-minute time limit while connecting to my personal computer. 

I'm having this same issue; I connect to one computer only. All of a sudden, I am unable to connect for more than 5 minutes. I am annoyed; I am connecting to my personal computer. 

I've tried to open a ticket, but when I click on the link to open a ticket, it continuously loops me back to the message board. 

Mods, please assist, or DM me.

me troo

I keep getting the commerical usage message again.. I use it only personal usage.. I thought you had this fixed from the last time.. Please fix this.. I am a ham radio operator and use team viewer to configure my laptops st the ham radio sites.. Ham radio is not commerical it is my hobby..

Help! My TeamViewer keeps timing out and disconnecting me. It thinks its being used "in a commercial environment," but it's just me, connecting from my Mac desktop computer to my Windows network storage computer. The Windows computer doesn't have a monitor or mouse, so the only way I can control it and manage my backup app, music app, and my video library is with TeamViewer.

**Please do not discuss price**

Thanks. Without knowing about that forum, I would never even search for it. Thanks for pointing it out. They should have a sticky on the forum and really should have the form presented when they are accusing you with the popup in the app.

@Xenon2000 here you go:

Fill out this form to request the unblocking of your TeamViewer ID: https://www.teamviewer.com/en/support/commercial-use-suspected/

It was somewhat buried in the links from the 1st post.

Stupid (will be edited to bleep) forum software won't allow paste of own TV text... then if I remove and attempt to post again, I get an error...

LE: Absolutely hilarious, after posting I got a survey: was I able to find what I was looking for, no, what will I do about, come back later, will I buy, no, make a suggestion: STOP THE FREE USERS HUNT!

---

@RobT wrote:

... by only offering you one single online form to complete (NOT a person) to beg them to reconsider marking your account as actually personal in nature. Once I found this form, I completed it, and after several days have still not received any response and my account is still effectively disabled. ....

---

Thanks for your info. What form? Where is it? Obviously they don't care about the forum, so I guess I am suppose to find some form to fill out that is NOT meantioned anywhere. I don't get why they don't have the form part of the TV app when it pops up that false accusation. 

The company behind Teamviewer **bleep** so badly, that I can’t even fully express it! They have plagued most of their “free” customers with this “commercial use” timeout, which effectively renders your entire Teamviewer account completely worthless! What’s even worse than that, is that they make it nearly impossible to contact them to inquire or try to resolve this incorrectly imposed limitation, by only offering you one single online form to complete (NOT a person) to beg them to reconsider marking your account as actually personal in nature. Once I found this form, I completed it, and after several days have still not received any response and my account is still effectively disabled. Please do yourself a favor BEFORE even considering doing business with Teamviewer, and read the posts by their upset customers in their “community”, which is the absolutely only support avenue that you will have as a free customer.

Not a single reponse? This support method **bleep**. Time to find an alternative to TeamViewer.

Have been using this for over 2 years now for a non-profit - high school alumni association.  There are 3 of us maintaining the database of 38000 names .  This is strictly a volunteer operation and 2 of us access the main computer at scheduled times throughout the day and night.  Now I am having issues with getting blocked out and only can use for 5 minutes at a time.  Getting a message stating that this is being used for commerial use .  When I set this up  - did NOT indicate that nor has our volunteer status changed.  I recently had to wipe my cookies - so did that alter my access?  How do I get back my regular connection - as I do MOST of the daily updating!!!!!!!!!!!!!!!!