Commercial use - Connection time out

Getting merged into this post is annoying. The only answer here is to have your account reset. I've done that and I'm still timing out. My Dad doesn't even have an account - so how do I get his account reset that doesn't exist? This is stupid. I'm going to go use **Third Party Product** instead.

i am using teamviewer for personal and game

but yor recognize i am using for business

so i can't connect my computer when i am at my office room

please help me

tks

Hello,

I am a user of TeamViewer and I have corporate license to use it. When I connect to my customer's computer, I just stay in contact only in 5 minuıtes. After 5 minutes, an alarm screen appears and my connection close auutomatically. Alarm screen says you are using demo version. What reason can cause to that problem. We are not providing service our costumer at the moment and it is so importnat to solve the problem as soon as possible.

Thank you for your support.

It is getting pretty frustrating to occasionally and suddenly be locked out for commercial use suspected. I have tried to get someone at Teamviewer to tell me why that might be. No luck.

We have several friends and family my wife and I help with their Windows computers. Their computers are pretty much permanently located in their houses. Our PCs are rarely used for Teamviewer while away from our house.

We are retired and have no work/business PCs to connect to at all.

On very rare occasions I have connected to another PC from my hotel room but that has not happened in over a year and I just got locked out again a week or so ago.

I do have one friend who has 2 PCs in his house and once in awhile I will connect to both of them simultaneously but I cannot correlate having done that with getting locked out. Does anyone know if that is not allowed for free use?

Anyone KNOW reasons they have been locked out?

Thanks,

Ken

Hi all.

I'm not home now and want to connect my home computer using my phone. I try to start remote access to my computer using my phone.

But TeamViewer tells me that it is commercial usage and stops connection in 1-2 minutes.

How can I get my home computer ?

Thanks

I occasionally use TeamViewer (free) to help non-technical family members who are real dummies when it comes to computers. I recently installed TeamViewer on my recently-widowed sister's PC since her husband was no longer around to help with PC issues.

But today, on our first try at helping her, within several seconds of gaining control of her PC a message popped up on my PC saying: "Connection blocked after timeout.

Your license limits the maximum session duration to a partner, immediate reconnects are blocked. Please try later or upgrade your license.

Connections to this partner will be blocked until 15:29"

But after waiting till the nominated time and trying to reconnect, the same message appeared immediately (no connection established), with a new, LATER time. So it was impossible to connect.

Despite installed TeamViewer only a few weeks ago, her PC said it needed updating, so she did (I think, though each time she now runs it, it says she needs admin permission for program to do 'something' – I don't remember what she said the message was). She runs Win10 Home 64-bit, and I run Win7Pro64 with TeamViewer Version: 15.19.5 (32-bit).

Any suggestions about how I can successfully support my sister with her PC issues?

Thanks,

Daniel

It kicks us out of Team viewer from each user after two minutes of use. Can you turn this off for all 5 licenses because we use support with a 5-channel corporate license?

I have completed the necessary form two or three times now.

Each time I do, TV sends me a message a few days later telling me:

Thank you very much for sending your self-declaration of private use to us.

We have successfully reset the TeamViewer ID(s) you submitted via the form provided earlier.

We acknowledge that you are using TeamViewer for private use only on these devices.

BUT

Next time I try to connect to one of my home network computers, I again get the message that I am suspected of using TV for a business, and I am cut off yet again.

In the last month or two, I have spent longer being cut off that I have been cot on.

Hi.. Im trying to get some support. I got a message come up a couple of months ago, thinking im using it for commerial use. Which I am not. Now when I go to help friends with computer issues, it kicks me off after a short space of time.

How do I get this fixed please. I have an elderly friend with computer issues, which I would like to sort for them

thank you

I have rhe problem were teamviewer thinks i use it commercial.

I dont i only use it to access my VM and let my uncle access it. And helping some family who live far away.

I have filled in the reset management site. Over a month ago. But nu response since then.

Now i want to know what to do?...

Kind regards

Damian

I tried calling the helpdesk but they said i have to do it again. But am not able to.

I have problems signing in and my time is out I don't use my TeamViewer for commercial only for private

Hi,

I use teamviewer to help my mom and dad with their devices.

I use a mac with Big Sur on it (OS 11.4). I have the latest version of teamviewer.

My mom has an android phone and a windows pc and all goes well on both.

My dad has an iPhone. Everything is up to date on it.

It used to be that when I connect to my dad's phone and he moves away from the quicksupport screen, to go e.g. to a different app, I get "apparently" disconnected from him within about a minute but a separate window opens up on my mac and I continue to see his screen on it.

But recently, this window stopped popping up and I simply get disconnected.

I thought it may be because teamviewer thought I'm using it commercially. I went through the reset process, but nothing changed. I still get disconnected almost right after my dad goes to any other app than quicksupport. (If he stays on the quicksupport window, I stay connected!)

Any ideas on what's going on and how I can fix it?

Thanks!

Is anyone else having trouble connecting after a few minutes with a remote? It's the free version I'm using