Is Teamviewer blocked in China?

HI , 

Can Team viewer use in china Guangzhou ?

Anyone use it recently ?

Hi @Scott-L 

Thanks for your post.

I am not aware of any differences you need to keep in mind when connecting from China.

Even if the wifi you are using blocks TeamViewer, the software itself should not shut down and reboot. I assume you are getting a TeamViewer ID when starting TeamViewer? So the handshake with our master server works.

Maybe we have others available here, who experienced this when traveling to China and maybe know the solution. Otherwise, I would like to ask @Fiona_G our Chinese moderator, whether she has an idea. Fiona - could you help us here?.

Thanks and I hope we find a resolution soon!

Esther

Hi @Scott-L,

Thank you for your post. I'm happy to share some thoughts from our Chinese support team.

They have to admit that some connectivity issues may happen in China due to internet restrictions in different locations or from various telecom service providers. They agree with @Esther that the connection failure shouldn't result in the situation you described above.

If you have an active license, please create a ticket and they will analyze your logs to find the specific error. If you are a free user, the best advice they can provide is using another Wifi.

I'm sorry that I can't offer any other help regarding this issue. If you have any questions, please feel free to contact us at any time.

Kind regards,

Fiona

Hi, I’m also interested in knowing whether teamviewer would work in China nowadays. In my case, I have business license and will need to access my laptop located in Switzerland from standard home Wi-Fi in China. Thanks in advance!

In China right now, it is asking for validation using a Chinese phone number which I don't have and cannot get without Chinese ID. What other options are there?

Thanks!

TeamViewer access in China (Personal account) as at May 2024

This post is designed for information as I could not identify a previous post that would confirm one way or another that was recent. As of writing, China restricts access to many sites, specifically Google where my email is hosted (.gmail)

I had previously setup a 'Remote Control' through 'Managed Access' and using the Android app on a Samsung S9+ and the TeamViewer software on another Windows 10 laptop. I checked that, while in the UK, either through Wi-Fi or the Mobile network, I could remotely access my laptop. Both devices had been added to my 'Trusted devices' list. So far so good.

Of course, there is no way of checking whether TeamViewer access would work in China until I got there.

Attempting to access TeamViewer using the Android App resulted in TeamViewer sending me a 'Device Authorisation' email, which I could not accept as I had no access to my email until I could get my 'Remote Session' working. Chicken & Egg. I therefore can't confirm whether TeamViewer would have worked if I could have accessed the email through another provider that China does not block.

Attempting to access TeamViewer though MS Windows 10 on the laptop was more restrictive as TeamViewer wanted to send me an SMS message but only allowed me to enter a number that was hard coded to +86, i.e. the country code for China. Therefore access to TeamViewer through Windows isn't possible as far as I can see without having a China number. This dialog looked as though it was part of the TeamViewer program as hovering over the country code presented a tooltip that indicated that SMS messages could only be sent to a number registered in China. I assume that you could purchase a local SIM card to get around this but I didn't have one.

I would be interested if anyone else has recently managed to connect to an active TeamViewer session hosted outside China whilst in the country, and if so, how they went about getting the device to be a trusted device.

If use China wifi can use team viewer which remote laptop in Singapore ?