How to cancel my order

As your support system seems to be broken beyond repair, we are also requesting cancellation here, as well as full refund (Paypal already refunded half of the amount since you raised pricing for 2x without any notice).

Before you redirect me to your customer portal:

1. WE ARE NOT ABLE TO LOGIN TO CUSTOMER PORTAL, we tried several times and contacted your support. Nothing was resolved.
2. WE DID NOT RECEIVE EMAIL THAT YOU WILL RAISE OUR SUBSCRIPTION FEE FOR TWICE THE ORIGINAL AMOUNT, nor were you authorized to charge anything more than the originally agreed amount.
3. Emails sent to [removed per Community Guidelines] or [removed per Community Guidelines] are not being answered (we only received one answer that we will be contacted shortly and that was more than a week ago).

For those unable to login to the support portal, there is a bug in the sign in, so I will explain below how I circumvent it in order to open a ticket and/or talk in the chat:

1. Go to teamviewereu [dot] freshdesk [dot] com (I am unable to post links, even from Teamviewer, please rewrite the URL) and log in with the same email account the license is attached to.
2. It will ask you to grant "account management" permission and redirects you back to the login page. 😣
3. Go again to the URL of step 1. Copy and paste it again in the address bar, replacing the current one. This time, you will be logged in the support portal.

This is definitely a bug, which I hope it will be fixed soon because it took me several hours to figure it out - and I imagine it is impacting other customers.

How do i cancel my subscription for remote access? I feel like connecting to these guys is almost impossible and very frustrating.

I cannot login as dont have login deatils - there is no email or easy way to communicatewith Teamviewer and cancel wihich I assume is deliberate although the login system and the fact hat email is no longer accepted is described as something for users convenience - its not convenient for your customers if they cant get in contact though (but maybe it is for your convenience and not the customers)

I do not wish to spend any more time on this matter - I simply want someone to reach out to me by email preferably and acknowledge that the accoutn is cancelled and any attempt to collect for an invoice fo ra service that is not required is also cancelled!

It should have been cancelled in Febraury and woudl have been if it were easy to eamil na dmake the request - we have no use for the service any longer and can not spend the time figuring out how to contact you and simply assumed the service would just be cancelled automatically

Very, very frsutrating

Hi,

Does anyone know how to cancel a subscription?

Donatas

I had been using teamviewer for about slightly a year or so. I then stopped using it about 2-3 months before the renewal period. I got a mini jolt today when I saw it had been automatically renewed for the subsequent year.

I called and explained that it has just been renewed and if they could cancel it as I would not start using it in any form and that I had not requested for auto renewal but that it was set up that way by teamviewer instead.

The reply that came simply pointed to EULA and that because they had mentioned that I had to cancel 28 days before, they will not cancel and refund the subscription knowing that I have no intention to use it.

I was hoping that Teamviewer would have behaved in good faith in refunding but did not.

Has anyone else faced a similar situation? Do you think we could address this matter a holistic group in a sincere fashion. I have posted it here instead of social media to avoid turning this into a circus for both teamviewer and aggrieved customers to see if a process could be set up to manage and refund at the point (only at the point) of renewal where a customer genuinely has no further use for the product. Perhaps a confirmation note to confirm renewal before it auto renews would also help.

I would think teamviewer would not want customers who do not return back because of a bad experience like this.

I need to cancel my subscription and get my money back

We now have debt collectors chasing us for an unwanted subscription that was auto-renewed . Also deliberately opaque trying to find the cancel tools. Appalling business practise!

how so i get team viewer out of my computer?

Hello @JamieAxis,

I have created a ticket for you.

Please be patient as we currently have a high load of tickets.

I apologize for the inconvenience caused.

Best,

Justin

Account **Information removed as per Community Guideline**

Please cancel this account as from now. Thanks

Good Day,

Please cancel AccID 22626292.

Thanks

I wonder why is it that you don't give users the ability to unsubscribe and cancel their subscription? If you are truly confident in your product, and if you're really all about customer service (like the award you claim you got, which I'm sure you paid for), why not give customers the ability to cancel? Because you are running a scam. That's why. I have notified my credit card company to decline all charges, so scam away.

We had purchased a "premium" product and have been spammed with ads and now don't have the ability to share sessions. There is no customer service to speak of, and this is the only "forum" that you can cancel your subscription in. Laughable. Cancel. Cancel. Cancel. I will be certain to spread the word about this terrible product to my 10,000+ LinkedIn connections.