I am not satisfied and would like to return. How to cancel my license. I am still on my 7 day money back guarentee period
Hello @stefanoc
Thank you for your message.
Unfortunately, you cannot cancel your subscription on the Community.
The only way to cancel is to submit a ticket via this link: Open a ticket now!
I thank you in advance for your understanding.
Cheers
Jean
Hi @下田潔司，
Thank you for your post. We are unable to affect or provide direct support in cancellation or licensing issues here in the community, for security purposes. Cancellation requests must be received in written form, which is easiest via the ticket system:
Hi there,
thanks for your posts. It´s sad to read you want to cancel.
However, we have a Knowledge Base article that gives you info all around a teamViewer subscription here:
This article also explains how to cancel:
For your security, all cancellations must be submitted in written form, by submitting a ticket. Written requests must be received by TeamViewer at least 28 days before the end of the initial subscription term or any subscription renewal term.
I hope this helps you.
Best, Esther
I take it back!!! once I've logged in here I found the Service tab at the top and you raise your ticket in there!
Hello @duban
Thanks for your post.
We are unable to assist in licensing, invoicing, or cancellation issues in the community.
In order to access the ticket portal and submit a ticket, you must log in with a licensed account. Otherwise you will be reverted here, to the community.
Please ensure you are using the account you activated the license to when attempting to access the support portal.
Should the issue persist, feel free to PM the email address you are attempting to access the support portal with, so we can confirm you are using the correct account.
You can find more on cancellation terms and conditions here.
The submitting ticket doesn't work. I tried so many times, it will automatically jump to another page.
Contract period: 21-Oct-2020 - 20-Oct-2021,Please help to cancel my subscription. Please give me a contact email.
I tried the instructions on your website to submit a ticket to cancel the subscription. It totally doesn't work. I tried to call your customer service, but the phone number doesn't work.
I am also unable to cancel my subscriptions, when i try to log a ticket it just immediately redirects back to this forum.
I just spent an hour and 20 minutes on hold with your support phone number, only to have it immediately disconnect when i reached the operator.
And i am a TV corporate customer.
Hi @whateverkl and @blahblahggg,
Thank you for contacting us on TeamViewer Community.
Please noted that For TeamViewer customers, Deleting TeamViewer license account will not cancel your subscription as a result. For all license cancellation requests, please contact TeamViewer Support Team for further assistance.
All cancellation and termination requests will go to TeamViewer Support Team. You may now activate the license again on your account then to raise a support ticket for cancellation. Or contact TeamViewer Support Team here.
Your understanding are greatly appreciated and we are sorry for the inconvenience caused.
Warm regards,
So i signed up with teamviewer with the premium account, then i decided to close that account (or thought i did) i couldnt see anywhere to cancel the sub so i just deleted the account. But nooo apparently that doesn't cancel the sub, you need to log a ticket with support to cancel a sub under that registered account (which is deleted).
I signed up for a TV corporate license instead, paid it, and now without any notice or warning, TV renewed my sub from my deleted account, which i didn't get any invoice for or notification about, then they sent their german credit agency after me.
IS this even legal? It seems like it is bordering on fraudulent.
How do i cancel a subscription for a deleted account? And why the **bleep** does deleting an account not cancel a subscription?
Like many others I am unable to cancel my subscription thru TV channels. There is not a way to create a ticket to cancel. Here's to hoping someone at TV cares enough to get back to me.
[removed per Community Guidelines]
Hello @wilco06,
this is not the proper way of canceling your license. Please go ahead and submit a ticket regarding your request.
I'll have the link for you, here:
In addition, you might want to check out our article about subscriptions:
I have a phrase that should be interesting for you right from that article:
How / until when can I cancel my subscription?
That should help you out.
Best,
Justin
thanks, how soon can i expect a reply?
it's been a day and nothing yet.
Hi @blahblahggg,
TeamViewer Support Team answer calls and tickets in the order they are received as quickly and accurately as possible.
We kindly ask your patience on getting a reply from TeamViewer Support Team.
Best regards,
Can I check has my subscription now been cancelled? I have not received any confirmation.
Hi @JamieAxis
thanks for your post.
If you did not get a confirmation yet, then the request is still open but our dedicated department will process it as soon as possible. If you would like me to, I could check our records to check the status. Please send me a dm with your ticket number.
Best, Alena
Hi Alena, I was told my request on here would count as a ticket? I have tried to submit tickets but every time i click on submit ticket it loads and then takes me to a different webpage?
Hello @JamieAxis,
I'm sorry that my colleagues and I keep going back and forth with who is replying.
Anyway, posting in this forum does not count as submitting a ticket.
As my colleague stated with the first response to this post, once you successfully created a ticket, you'll receive a ticket number.
If that's the case, only then our team can investigate your issue. As we, here, can not do anything about the cancellation.
I'll have a link for you on how to submit a ticket to our support team:
Let me know if you have further questions.
Hi Justin, I have tried this many times however when I click on the link to submit a ticket it loads for a second and then re-directs me to a different page regarding Teamviewers new and improved support structure. I have tried on different browsers and still have the same outcome.
Could you provide me with a screenshot of what website you're getting redirected to?
Good morning,
I wish to cancel my subscription. I cannot access the customer portal as it says its not activated. when I click to activate it, I get redirected to the main page. I am stuck and I need to cancel this ASAP. Please advise.
We want to Cancel our subscription for TeamViewer. But we are not able to raise the ticket, as the email which was used for purchasing the subscription has expired [even the domain]. So how to go ahead for the cancellation of subscription in this kind of scenario.
I wish to cancel my subscription and get a full refund ASAP.
Hello @latkid@mike5555,
to properly cancel your subscription, you need to submit a ticket.
As your support system seems to be broken beyond repair, we are also requesting cancellation here, as well as full refund (Paypal already refunded half of the amount since you raised pricing for 2x without any notice).
Before you redirect me to your customer portal:
We are not able to submit the ticket as we are not able to access your poorly created customer portal. This is borderline fraudulent business.
For those unable to login to the support portal, there is a bug in the sign in, so I will explain below how I circumvent it in order to open a ticket and/or talk in the chat:
This is definitely a bug, which I hope it will be fixed soon because it took me several hours to figure it out - and I imagine it is impacting other customers.
Every time I click on the new support ticket I'm directed to 'Teamviewers New And Improved Support Structure', which is ironic. It is not possible to raise a new ticket despite myself and many other attempting. As someone has suggest above, it is borderline fraudulent! This needs to be resolved ASAP! I have been trying for months now!
Hi @Mads187
Thank you for your post and welcome to the TeamViewer community 😊
Please find all relevant information in the following article:
Wish you a nice day and all the best,
Natascha 🙋♀️
Hi @DavidSR,
Thank you for reaching out to us on TeamViewer Community and we are sorry for the negative experience.
Unfortunately that TeamViewer Community Team is unable to assist with cancellation requests. Cancellation requests must be received in written form, which is easiest via the ticket system: https://community.teamviewer.com/t5/Knowledge-Base/How-to-submit-a-ticket/ta-p/72027 or phone for a direct conversation on TeamViewer invoice please.
We thank you for your understanding and patience.
I cannot login as dont have login deatils - there is no email or easy way to communicatewith Teamviewer and cancel wihich I assume is deliberate although the login system and the fact hat email is no longer accepted is described as something for users convenience - its not convenient for your customers if they cant get in contact though (but maybe it is for your convenience and not the customers)
I do not wish to spend any more time on this matter - I simply want someone to reach out to me by email preferably and acknowledge that the accoutn is cancelled and any attempt to collect for an invoice fo ra service that is not required is also cancelled!
It should have been cancelled in Febraury and woudl have been if it were easy to eamil na dmake the request - we have no use for the service any longer and can not spend the time figuring out how to contact you and simply assumed the service would just be cancelled automatically
Very, very frsutrating
Hello @Donatasss,
In order to cancel your license, you need to contact our support team. We also have an article on how to submit a ticket, if you're not familiar with it.
Also, check out this article for more information: All about passwords
How do i cancel my subscription for remote access? I feel like connecting to these guys is almost impossible and very frustrating.
Please cancel my subscription immediately.
The login email address is [removed per Community Guidelines]
Please confirm that it's been canceled.
Hi,
Does anyone know how to cancel a subscription?
Donatas
