Cancel my subscription

I got an email that my license will overdue one month later and the system will renew the license automatically from my account. I do not want to renew it and I need to know how to prevent it been renewed?

Hi @John123456789,

Thank you for your post.

Please make sure that you submit a form with your licensed account otherwise it comes to the community page as you mentioned.

Also please feel free to call our support team directly, so they will be happy to assist you: https://www.teamviewer.com/support/

Hope this information will be helpful.

Thanks in advance for your understanding and I apologize for any inconvenience caused.

Kind regards,

Yuri

I have cancelled my account/contract and was billed.

I am going to call my credit card company to reverse the charge. As its impossible to cancel the contract. I did not want to renew the contract as I don't use the service anymore.

Please cancel my contract ASAP, or I will be contacting my credit card company to report your company with a fraudulent charge.

I have sent a ticket on June 8 2021 with a request to cancel my subscription. Yesterday I got charged $448 for auto-renewal which I thought I had cancelled two months ago. MORE THAN 28 DAYS ago. Ticket #35715823

Please refund me my money immediately and cancel this scam subscription of yours. I can't log in to my "client portal" which wants a "code sent during activation". I don't have any code. I can't request a new code to activate.

As someone said - the product is (was?) good, but your greed and sloppy customer service is just not worth it.

Very convenient.

Look, I will not repeat what others said here before. Your product is good. But your greed is what will make you go bust eventually.

I have never seen such arrogant cancellation policy. I have contacted American Express, I have put TeamViewer on the black list and I will dispute this payment. You will never ever get more money from me.

Attached is a screenshot from TeamViewer -- my request has been filed two months ago.

I had been using teamviewer for about slightly a year or so. I then stopped using it about 2-3 months before the renewal period. I got a mini jolt today when I saw it had been automatically renewed for the subsequent year.

I called and explained that it has just been renewed and if they could cancel it as I would not start using it in any form and that I had not requested for auto renewal but that it was set up that way by teamviewer instead.

The reply that came simply pointed to EULA and that because they had mentioned that I had to cancel 28 days before, they will not cancel and refund the subscription knowing that I have no intention to use it.

I was hoping that Teamviewer would have behaved in good faith in refunding but did not.

Has anyone else faced a similar situation? Do you think we could address this matter a holistic group in a sincere fashion. I have posted it here instead of social media to avoid turning this into a circus for both teamviewer and aggrieved customers to see if a process could be set up to manage and refund at the point (only at the point) of renewal where a customer genuinely has no further use for the product. Perhaps a confirmation note to confirm renewal before it auto renews would also help.

I would think teamviewer would not want customers who do not return back because of a bad experience like this.

We now have debt collectors chasing us for an unwanted subscription that was auto-renewed . Also deliberately opaque trying to find the cancel tools. Appalling business practise!

Why the **bleep** is this so difficult!

I used teamviewer remote about a 2 years, and it is a good product, however I no longer use it as much, so I request cancel it and created ticket 20 days ago. However, I have been charged for another year yesterday and knowing there is 28 days prior end of term policy to cancel. I don't know that. What is my solution for that? I really don't want to pay for another year which I no longer need the service.

By the way, there customer support is really bad regarding cancelation. I created ticket twice to cancel, just close my ticket and said I was out of stage to cancel. Called in and wait for 40 minutes and end up said my license does not have telephone support. It make cancelation really difficult.

Brent G

The strangest thing happened. It seems I do not have an account and yet I do have a subscription which I cannot cancel, because I have no account and thus cannot submit a ticket.

So I need to set up an account in order to be able to cancel my subscription? So when I DELETED my account some time ago, thinking I got rid of the subscription, I accidentally made it impossible for me to EVER cancel this subscription? :) Is that it?

Wow. This is incredible. I have just blocked my PayPal's automatic renewal for this service. And I DARE you to try to come for my money with your renewal and our lawyers will sue you **bleep** to the grave.

Just for clarity - I want to cancel my subscription but TeamViewer's system makes it impossible for me to do so. So I, on one hand, can log into the subscription area with invoices etc (Customer portal). but the same login details stopped working whenever I want to submit a ticket. So I can never submit it. So I can never cancel my subscription. A golden business, that is.

Although, to be honest, when my account was still active, I could not submit a ticket either. It kept redirecting me to the same website, telling me that my login was not connected to a paid account (although it was). This is great.

So just tell me - how do I cancel my subscription when I deleted my account?

already try over the website to create a ticket but it redict me to another site. Could someone just contact me to cancel the subscription? what a Scam to make it so complicated.....

Dear TeamViewer team,

I want to inform the payment of invoice [removed per Community Guidelines]

I IMMEDIATELY demand the CANCELLATION of any TeamViewer service, and I come to demonstrate my deep DISSATISFACTION

with the abusive and predatory policy of improper charging.

I will never use your services again, and I will never recommend the company to anyone again. I permanently deleted any

TeamViewer

program from my computers. I will ¦le a lawsuit if the amount is not refunded in my credit card. According to the Consumer

Defense Code, Brazilian law No. 8078/1990, automatic renewal in the supply of products or services is a PROHIBITED practice.

For example, Art. 39 says:

"It is forbidden for the supplier of products or services, among other abusive practices:

III - send or deliver to the consumer, without prior request, any product, or provide any service;"

As the automatic renewal was performed without authorization, the amounts unduly deducted from the credit card must be

reimbursed in double, according to Art. 42:

Art. 42. Sole paragraph. The consumer charged in an undue amount has the right to repeat the undue amount for an amount

equal to

twice what he paid in excess, plus monetary correction and legal interest unless there is a justi¦able mistake. It is essential that,

before renewal, there is a CONFIRMATION by the consumer of his intention to renew the contract. In addition, it becomes a

situation of extreme embarrassment to be framed as a debtor in an international company. Therefore, I request action regarding

the reversal of the amount of R$ 1335.00 on my credit card. If not, I will ¦le a lawsuit together with my lawyers.

Please help finally cancel my subscription. I've been cancelling it for more than two years already and I still receive big amount of billing even though I cancelled it already and stopped using TeamViewer for more than two years already.

Please help in cancelling. There is no way to cancel it online. Why is that?

I haven't seen a more fraudulent company with a robber policy like teamiviewer. I am now charged again with 300 Euro for a service i never want to use again. I am thinking of SUING this company based on the previous conversations i had with them last year for cancelling a subscription. These people are plain THIEVES. The subscription cancelling procedure is not working and i am posting the complete story EVERYWHERE!!!!!!!!!!!!!!!