I am not satisfied and would like to return. How to cancel my license. I am still on my 7 day money back guarentee period
I take it back!!! once I've logged in here I found the Service tab at the top and you raise your ticket in there!
Hi there,
thanks for your posts. It´s sad to read you want to cancel.
However, we have a Knowledge Base article that gives you info all around a teamViewer subscription here:
This article also explains how to cancel:
For your security, all cancellations must be submitted in written form, by submitting a ticket. Written requests must be received by TeamViewer at least 28 days before the end of the initial subscription term or any subscription renewal term.
I hope this helps you.
Best, Esther
Hi @下田潔司，
Thank you for your post. We are unable to affect or provide direct support in cancellation or licensing issues here in the community, for security purposes. Cancellation requests must be received in written form, which is easiest via the ticket system:
Hello @stefanoc
Thank you for your message.
Unfortunately, you cannot cancel your subscription on the Community.
The only way to cancel is to submit a ticket via this link: Open a ticket now!
I thank you in advance for your understanding.
Cheers
Jean
HI Tim - thanks for mentioning that the links in my post above are no longer working. I corrected them now and can confirm that they are linking to the correct articles again (please see my original posting above).
The reason for this is that the post has been made prior to the migration of this community to a new platform. For some reason did the automated forwarded of the article not work correctly.
So don´t worry - it´s nothing scammy and I apologize for the non-working link. Our goal was of course that all links keep on working after the platform migration.
Ha ha @Esther what a load of **bleep**....
Click Teamviewer customer portal as you mention here and...
Page Not Found
The page you were looking for could not be found.
It's like a scammy software company trying to stop leavers - far too simple to add a simple cancel button like any reputable business would...
Like some Insta diet selling scam
This is ridiculous from such a large company. The email that is listed as a contact on PayPal is unmonitored! Such **bleep**. I don't need Teamviewer now but next time I do I'll be looking for a different solution. Crooks
in our Knowledge Hub article All about subscription you can learn how and until when to cancel your subscription:
Hope that helps,
Esther
R00621398
Hello @DaveC64
Thank you for your post, and welcome to the TeamViewer community!
In order to submit a ticket, you need to sign in with a licensed account:
Please ensure you are using the account you activated the license to.
If this is not possible, please contact our support teams directly via the phone for further assistance:
Thanks in advance.
I have been through this several times. TV sent an email saying that they would auto-renew my subscription. I don't need it. I need to submit a ticket. But following the submit a ticket route just sends me down the rabbit hole of 'go to the community'. Does this company have any humans that can actually support customers?
Had a similar experience, any suggestions?
Dave
Yes, I agree, They don't let you cancel and trick you into auto renew.
Cancel your auto subcription by unlinking your paypal or credit card
How come there is not an easy cancel button. You make it difficult to cancel subscriptions on purpose. THAT IS STRAIGHTOUT **bleep**!!!!
paypal automatically renews every year. no notification or warning. you just get a notification that money has been deducted from your account. for all those that have a similar problem ; cancel or downgrade your subscription at least 28 days before it renews. check on your invoice that you received last time. make 100% sure you do this in time. log a ticket with them even before that, so that you get a response and the issue logged in THEIR SYSTEM; also make sure that you have evidence of this on your email. Last but not least, always go through paypal so you can cancel the automatic payment once you notified teamviewer and you have your ticket with them.
If they then refuse, you have all the evidence to cancel the subscription and place a dispute in with Paypal regarding TeamViewer. It will be granted since you cancelled in time, have the evidence and notified them of the cancellation.
Hello @Birgitte
thanks for reaching out to us. Welcome to our community!
We are sorry to see that you want to cancel. To cancel, please send us a ticket:
Please find here also more information about our subscriptions:
I hope this information has answered your question
Have a nice day, Alena 🙋♀️
It seems almost impossible to cancel a licence as there is no access to a form or an email adress. Can anyone give a clear answer on how to cancel a licence ?
Thanks !
Hi @crambicure,
Thank you for reaching out to us and I apologize for any inconvenience caused.
Please note that submitting a ticket requires a valid TeamViewer license. https://community.teamviewer.com/English/kb/articles/72027-how-to-submit-a-ticket
It seems like that your account has not been activated a license. In this case, you can call our support team.
Please reach out to them directly via local numbers found here: https://www.teamviewer.com/en-us/support/contact/
Hope this helps!
Best,
Yuri
Please cancel my subscription immediately and refund the amounts you charged on March 30, 2021. Your link to submit a ticket is broken, making it impossible to cancel. See https://www.teamviewer.com/en/customer-support/. If you do not do this, I will explore all available options. Thank you.
I'm struggling with the same issue.
I tried to order a teamviewer remote control license, but I accidentally purchased a teamviewer meeting (Meeting Crew 50) license by mistake.
Can anyone help me to cancel my subscription for teamviewer meeting (Meeting Crew 50) license?
The invoice number and order number is [removed per Community Guidelines] and [removed per Community Guidelines] respectively.
Here is my ticket link for the cancel request : https://community.teamviewer.com/English/discussion/112829/please-cancel-my-subscription-for-teamviewer-meeting-license#latest
Hello @RobB64 and @Jkosiaski58,
The reason why you could not submit a ticket is that you didn't activate your license on your account.
As mentioned in our article How to submit a ticket, "If the account is not linked to a valid TeamViewer license, the support portal will instead load the TeamViewer Community."
We put this in place because we assumed that people who want to cancel the license are not happy with the product, after testing it.
We are sorry to encountered these difficulties, but the solution was really just one step ahead.
Got same problem - as I see a lot of other people have! Not very good company ethics for sure!
So how do you cancel License?
Hi @brianzzz,
Thank you for your post.
You can find the link to it in the top menu under Service --> Contact --> Submit a ticket.
Kind regards,
Hello,
I'm trying to cancel my subscription and need to create a support ticket.
How do I do this?
brian
Unfortunately, I have the same problem. Unable to cancel and lack of communication. This is a nightmare!
Same issue here
Would like to cancel my subscription.
i've sent you a message to know what i can do about it.
Hi @vivatrix
Thank you for your post and welcome to our community 😊
I'm sorry to read what happened. Would you mind to send your ticket ID in a private message?
Wish you a great day.
All the best,
Natascha 🙋♀️
I've tried at the end of last year to cancel my subscription by creating a support ticket.
Since then, i wanted to be sure the subscription was cancelled before doing my final payment.
My account got suspended before i could have the answer, and i just had to pay the fee from late payment, while not even being sure that my subscription is cancelled.
I haven't had that much difficulty cancelling a subscription in any service i've used ever.
I just want to cancel the subscription and be done with it.
HI Claudia,
All cancellations must be submitted in written form, by submitting a ticket. Written requests must be received by TeamViewer at least 28 days before the end of the initial subscription term or any subscription renewal term. Please understand that a cancellation via the community is not possible.
See also: https://community.teamviewer.com/English/kb/articles/44373-all-about-subscription#how-until-when-can-i-cancel-my-subscription
Thanks and best, Esther
Hello, please cancel my subscription for account *Personal Information removed by moderator**. I haven't used your program for some time, I even deleted my account, but I see that you still issued my invoice. I mention that the cancellation procedure is much too difficult. thanks
Hello @DAvo502699922
Thanks for your post.
You can find all information about subscriptions, including how to cancel, here.
What's necessary doing to cancel my subscription?
