iOS teamviewer not connecting

Then, I suggest you to update it to the latest version of TeamViewer and check if it works better.

Cheers

Jean

All comments

Then, I suggest you to update it to the latest version of TeamViewer and check if it works better.

Cheers

Jean

as I wrote the version I guessed that might be where the problem is. Unfortunately I am also guessing that if I update the version on the Win7 PC I will also need to update the version on my Win10 PC and I cannot do that. My company blocks users from updating and installing prograns on the work PC. So I will proably leave it as it is more important to be able to access the PC at home from work than from my iphone.

But thanks for you time and effort .

Hello @younso,

Thank you for your message.

The empty cloud means, that this particular group has been created by another user and has been shared with you.

You will find all the information you need in our Knowledge Base article here: Sharing groups

For your connection problem, please try to restart the TeamViewer service on your home computer.

-Execute Run, type services.msc and press OK

-Now find TeamViewer, and restart it by doing a right click.

Then, restart the TeamViewer application. It should work again.

I hope this could help. If not, do not hesitate to contact us again.

Cheers

Jean Kinzler

thanks for the suggestions. Unfortunately nothing worked. I have restarted Teamviewer like you suggested, restarted my PC. I can still connect to my home PC from my Win10 PC but not from my iphone.

Hello @younso,

Thank you for your message.

You have said earlier that you are running TeamViewer 10 on your Windows 10 computer. The issue might be caused by a compatibility issue, as Windows 10 does not work with older versions.

Could you please update your computer to the latest TeamViewer version and try again?

You will find all the information you need in our Knowledge Base article here: Which operating systems are supported?

Cheers

Jean

you misundertood. The connection from my Win10 machine at work to my home PC (win7) works. It is the connection from my iphone to my home PC that does not work.

and which TeamViewer version do you have on your home PC?

Cheers

Jean

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