I am not satisfied and would like to return. How to cancel my license. I am still on my 7 day money back guarentee period
Hi there,
thanks for your posts. It´s sad to read you want to cancel.
However, we have a Knowledge Base article that gives you info all around a teamViewer subscription here:
This article also explains how to cancel:
For your security, all cancellations must be submitted in written form, by submitting a ticket. Written requests must be received by TeamViewer at least 28 days before the end of the initial subscription term or any subscription renewal term.
I hope this helps you.
Best, Esther
Hi @下田潔司，
Thank you for your post. We are unable to affect or provide direct support in cancellation or licensing issues here in the community, for security purposes. Cancellation requests must be received in written form, which is easiest via the ticket system:
Hello @stefanoc
Thank you for your message.
Unfortunately, you cannot cancel your subscription on the Community.
The only way to cancel is to submit a ticket via this link: Open a ticket now!
I thank you in advance for your understanding.
Cheers
Jean
Just wish to add our comment, so the community can see what they will be dealing with, if they subscribe.
No reminder 6 week before. We simply received the invoice for the new period.
But they didn't forget to send the reminder for the unpaid invoice 14 days later.
And as @ladidah said: "Teamviewer has now lost our business for life".
How do I cancel
How do I cancel this
hi, how can i cancel my subscription and refund my money back? i dont use your app anymore but you charged me for [removed per Community Guidelines] , i will not use your program anymore please help me
[removed per Community Guidelines]
Hey .. can’t find a way to send a ticket and cancel my subscription for TeamViewer.
I'm trying to cancel my subscription but your website keeps opening tabs and dumping me back into the community. This is ridiculous!
Hi timbosnintendo,
Thank you for your post and we are sorry for the inconveniences caused.
The support ticket has been generated, so please check your email inbox and reply to the ticket.
Customer support team will assist you further via the ticket.
We thank you in advance for your understanding and patient.
Best Regards,
Akiho
How do I cancel? I have tried to create a ticket, but it says website unavailable. I have tried to call and waited for over an hour with no answer. Please help me cancel this immediately. Thanks in advance for your help.
I cannot make a ticket because you do not have de option in your portal.
How can I do that?
Is there another way to cancel?
Thank you in advance.
I wish to cancel my subscription as I have now retired from my previous job where I needed it, please reimburse me.
Marietta Andree
Very Very bad service..... They renewed my plan without sending a simple notification while I am not using Team Viewer long time. It's been few days I am following to return back money without any result ... I am sorry for Team Viewer...... They are cheating ......
I agree with above post:
"This is a real Scam. they Charge you for next year of service and can't cancel it as they require 28 days cancelation it in"
Unbelievable ...
Hi @brcoates,
Thank you for your post.
I have generated a ticket for you.
Please answer the e-mail you will receive in order to write and confirm your termination/cancellation request.
Thank you for your understanding and patient.
Hi @tOmputOr,
Thank you for contacting TeamViewer Community.
I will create a ticket for you.
I have never logged in!!!
I have not used this service and wish to cancel!
I no longer need this the 'Remote Access' subscription for my business and want to cancel it.
I tried following:
How do I cancel my 'Remote Access' subscription!
For real!
Hi Noisiv1967,
Thank you for contacting us.
In order to cancel your subscription, please contact our customer support directly or submit a ticket.
Please note that a written notice is needed for cancellation confirmation, and posting in this forum does not count as submitting a ticket.
Regarding a ticket, feel free to check the knowledge article - How to submit a ticket
How do I cancel my renewal
I wonder why is it that you don't give users the ability to unsubscribe and cancel their subscription? If you are truly confident in your product, and if you're really all about customer service (like the award you claim you got, which I'm sure you paid for), why not give customers the ability to cancel? Because you are running a scam. That's why. I have notified my credit card company to decline all charges, so scam away.
We had purchased a "premium" product and have been spammed with ads and now don't have the ability to share sessions. There is no customer service to speak of, and this is the only "forum" that you can cancel your subscription in. Laughable. Cancel. Cancel. Cancel. I will be certain to spread the word about this terrible product to my 10,000+ LinkedIn connections.
Hi @Chantel ,
thanks for your message. Welcome to our community :)
As mentioned by my colleague @Justin, and on the bottom of the original invoice as well as our knowledge hub, cancellations must be submitted via the ticket system. If you no longer have access to a licensed account, please PM me the invoice number and email address used for the purchase, and we are happy to create a ticket for you.
Best, Alena
Good Day,
Please cancel AccID 22626292.
Thanks
Hi @Dr23Bs47,
In order to cancel your subscription, it requires to submit a ticket. Please kindly to sign in with your licensed account and create a ticket.
Please reply me know if you have an issue with submit a ticket.
Account **Information removed as per Community Guideline**
Please cancel this account as from now. Thanks
HI Want to Cancel my Subscription for a full Refund.Please guide me to cancel it.
Hello @JamieAxis,
I have created a ticket for you.
Please be patient as we currently have a high load of tickets.
I apologize for the inconvenience caused.
Best,
Justin
Why is this still not resolved??!!! All i want to do is cancel my subscription!
how so i get team viewer out of my computer?
We now have debt collectors chasing us for an unwanted subscription that was auto-renewed . Also deliberately opaque trying to find the cancel tools. Appalling business practise!
