I am not satisfied and would like to return. How to cancel my license. I am still on my 7 day money back guarentee period
Hello @stefanoc
Thank you for your message.
Unfortunately, you cannot cancel your subscription on the Community.
The only way to cancel is to submit a ticket via this link: Open a ticket now!
I thank you in advance for your understanding.
Cheers
Jean
Hi @下田潔司，
Thank you for your post. We are unable to affect or provide direct support in cancellation or licensing issues here in the community, for security purposes. Cancellation requests must be received in written form, which is easiest via the ticket system:
Hi there,
thanks for your posts. It´s sad to read you want to cancel.
However, we have a Knowledge Base article that gives you info all around a teamViewer subscription here:
This article also explains how to cancel:
For your security, all cancellations must be submitted in written form, by submitting a ticket. Written requests must be received by TeamViewer at least 28 days before the end of the initial subscription term or any subscription renewal term.
I hope this helps you.
Best, Esther
I take it back!!! once I've logged in here I found the Service tab at the top and you raise your ticket in there!
Hi @Dave_BKB,
Thank you for contacting us on TeamViewer Community!
As a Written record is required for cancellation on TeamViewer orders. We kindly ask you to raise a support ticket for cancellation submission please!
Thank you for your cooperation and understanding!
Warm regards,
Ying_Q
That answer lacked a phone number, it lacked what to do when you submit a ticket...
it only told you what not to do...
Lame!
Hi,
I want to cancel my subscription. I've trying for sometime. The contact Indian number listed on the website doesn't exist. The toll number didn't get connected.
Teamviewer has been deducting money every year without prior information. I don't remember opting for Auto renewal. I haven't used Team Viewer in ages.
This is not very professional of a company like team viewer.
Any help with regards to this is appreciated.
Thanks & Regards,
Uttam
I no longer work for the company that I needed the remote access for. I've been waiting to talk to a person for over 30 minutes...any ideas??
Dear TeamViewer,
Why are you making cancelation of subscription so difficult. Please assist and stop charging my card already!
Sau Liang
I need to request a refund as it is impossible for me to use the license I just purchased - there is a continual error in the activation.
I just purchased and I am requesting a refund now thanks.
I actually enjoyed using teamviewer over the last 4 years.
Until I decided to cancel our premium subscription (747 GBP per annum + increase for 2022/23).
That's where I violently fell out of love. A VERY confusing, ambiguous and misleading process. Never mind sharp or unethical practice, having to submit a ticket 28 days prior to renewal.
They make it VERY VERY hard to find the correct place to raise the ticket (I tried customer portal / support portal / Teamviewer account). When trying to create a ticket, it redirects to another page. Eventually, by accident I managed to sign into the right thing, still not sure what I did after 2 hours of struggling.
Then tried to change my payment method to PayPal. Because my PayPal account has 2FA, and I tried 3 times to do this from within Teamviewer. Now my PayPal is locked / requiring a password reset, on account of suspicious activity. Thanks a bunch Teamviewer!
Consider this a divorce. No chance of reconciliation.
I have tried to open a ticket, but the email section is grayed out. I've called numerous times and sit on hold for a long time and then I'm disconnected. I can't believe it is so difficult!
Hello @Hoogy,
We are sorry that your are experiencing difficulties on contacting support team.
Would you mind sharing relating invoice information via Private Message please? So we assist you further.
Hope to hear from you!
Best,
You are a fraud. You making it impossible to cancel subscription online. You should be banned. I tried for a full day to submit a cancellation ticket but failed. One more charge on my account I will sue you guys. Cancel my subscription ASAP/
Hi @ryarlagadda,
Thank you for reaching out to the Community.
And we are sorry that you are experiencing difficulties in generating a support ticket.
I share the link where you may submit a ticket right away. Could you try the link below to contact our dedicated team, please?
📩 Submit a support ticket
*Please sign in with your licensed TeamViewer account when attempting to access the link.
We are unable to assist in licensing, invoicing, or cancellation issues in the Community.
However, we may support you to submit a support ticket.
Thus, please let us know if you need further assistance to generate a support ticket.
Hope this would be helpful.
Best regards,
Akiho
I have not used my Teamviewer business subscription in over a year, and have attempted to cancel the subscription several times now. However, you all have (seemingly intentionally) obfuscated the cancellation process so thoroughly that up until this point, I have not been successful in doing so.
The reason that I'm posting here is because I've run out of options. Recently, Teamviewer charged me for [removed per Community Guidelines]on *two consecutive days,* after already charging me [removed per Community Guidelines] in September of 2021 for a subscription (that again, I do not use) which was supposed to last until September of 2022.
A support page somewhere mentions that the only way to cancel a subscription is by submitting a ticket. The ticket creation page disappears and is replaced by this wacky community help forum every time I click on it. Please help me cancel my subscription and refund me for [removed per Community Guidelines] in unauthorized charges.
Ben
Hi @battal5,
Thank you for posting and we are sorry to hear the negative experience with TeamViewer.
I have sent you a private message about the information required in order for support ticket submission.
Kindly check your TeamViewer Community inbox for further communication please.
Hope to hear from you soon!
Why are you making cancelation of subscription so difficult. Please help me cancel this immediately. Thanks in advance for your help.
Please assist to cancelation and stop charging my card already!
Zhilal
Hi @goro_cisauk,
Thank you for visiting TeamViewer Community and we are sorry to hear that you are unable to raise the cancellation request.
Can you kindly try to email the request to TeamViewer Support Team or simply send a Private Message to community moderator about your request please.
Hope it would be helpful!
how do i cancel auto-renew debt collectors are emailing my company for payment when I didn't even know we were on auto renewal. Our credit card has changed long time ago and I do not want to pay for something I haven't even been using.
Completely agree, terrible service and impossible to cancel a subscription. Why do they have to messagings round with clients, they could have had a good run and just been fair, the bad press and reputation they are acquiring will bring the company down.
Dear madam/sir,
I would like to end the Teamviewer license:
[removed per Community Guidelines]
Name: PensioenRust
What is the earliest data to end this license?
Thank you and best,
Robert Vugts
Hi @kevin234kevin999
Thanks for your post and welcome to the TeamViewer Community 😊
Can you please open a ticket in order to cancel your license?
Please let me know if there are any further questions.
All the best,
Natascha 🙋♀️
Same here. What a horrible service. Can't find any contact info nothing. I tried to cancel my subscription 1 year ago and still they pulled money from PayPal.
Why make it hard as it can?
I. WANT. TO. CANCEL. MY. SUBSCRIPTION!
TeamViewer - I hope you're listening. You better cancel my subscription. This auto-renewal scheme seems like a class action for consumer deception and unfair business practices.
Hello @BrusselCity and @brianwfreeman,
We are sorry for the negative experience with TeamViewer!
Would you please share the relating TeamViewer account via Private Message to community moderator please? We may be helping on forwarding the cancellation request.
Alternatively, you may contact TeamViewer support team for direct support via support ticket submission.
Hope the information would be helpful!
I tried calling for hours, no answer -- and no voicemail. I tried emailing, and there it is a no-reply email. I tried chatting, no one answers chat. THERE IS NO WAY TO CANCEL A SUBSCRIPTION AUTO-RENEWAL! I put a block with my credit card company to block TeamViewer from auto-billing going forward.
I think it is pretty slimy and scummy that it appears it is intentionally difficult for customers to leave when they are done with their contract.
Hello @SueN2510 ,
I'm sorry to hear that you're leaving us 🙁🥀
👉 All cancellation requests need to be submitted by a ticket to our support team.
The article below has the step by step for the ticket creation:
Let me know if you need any further assistance. 😊
Carol
How do I actually cancel my subscription when there is no way to submit a ticket?
How do I cancel my Subscription I don't want to renew it? It's hard to find when my subscription expires?
Can anyone help Me?
Thank you
I have requested a refund for teamviewer. I purchased a single subscription 2 days ago. I spoke to a chat agent and requested a refund and cancellation. They forwarded my request and created a ticket. I received a credit note via email and not a refund. The website says that I can get a refund within 7 days, so I don't understand why I have been sent a credit note, this is not a refund. I have no use for the credit note. I need a full refund. I will enquire with my bank to see if they can reverse the payment, but I would prefer if teamviewer refunded the money as requested. This is a scam, you have taken payment from me and not provided a service. I do not require a service, yet you are withholding my money.
I recently bought teamviewer and I want to cancel it. [Removed by a Moderator due to Community Guidelines]
I would like to cancel my next subscription
